• Report: #971540

Complaint Review: MyInfo1.com

  • Submitted: Mon, November 19, 2012
  • Updated: Fri, February 26, 2016

  • Reported By: John — San Diego California United States of America
MyInfo1.com
Internet United States of America

Myinfo1  They offer a basic report for $1.00 ,plus other more expensive reports, and if you buy it ,the $1.00 version, they charge you $19.95. When you contact them they very pleasantly issue a refund and clo , Internet

*Consumer Comment: myinfo1 Scam

*REBUTTAL Owner of company: To John

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Myinfo1 offers a basic vehicle report like "Carfax" for $1.00 and if you buy it (the $1.00 version) they charge you $19.95. When you contact them via live chat. (which I did) they very pleasantly issue a refund and close your account, but are very clearly counting on their customers not noticing and/or not bothering.  I have the chat session with Myinfo1.com requesting a refund noted below ...


Please wait for a site operator to respond.

You are now chatting with 'Alex'

Alex: Welcome to CustomerService Livechat. May I please ask to whom I have the pleasure of chatting with?

you: Alex,I just purchased a report for $1 abd was charges $19.95. ??? The report was no good as well. I would like to request a full refund please.

Alex: In order to pull up your account, could you please provide me the email address and zip code you used to order our services?

you: [email protected]

//



you: XXXXX

Alex: Thank you for providing the information. Please wait while I check your order details in our system.

you: OK

Alex: When purchasing your Vehicle History report you signed up for the $19.95 payment plan mentioned on our website. We appreciate your business as a respected customer and ensuring your satisfaction is very important to us. Would you like to close your account, void and remove the remaining charges of $19.95?

you: Yes, I only wanted theone report as advertised. Don;t know why I was charged for the 19.95 plan

Alex: I am sorry that you have decided to close your account.  Please allow me a moment to process this for you.

Alex: OK, I have closed your account and removed the remaining charges of $19.95. You have been credited all subsequent charges of $19.95 effective today, these remaining charge(s) have been voided.  Your confirmation number is: xxxxxxx

Alex: Thank you for contacting live chat, Im glad we were able to resolve this for you today.
Please CLICK HERE to finalize your account closure.

you: Ok, can I ask how I was inadvertently charged for the wrong plan?

Alex: When purchasing your Vehicle History report you signed up for the $19.95 payment plan mentioned on our website.

you: Thats not true, I requested 1 report only for $1. Also I was never offered a final charge amount prior to accepting the charge. ???

Alex: Sorry for the inconvenience, your account has been closed. You will not receive any charges from our services.

you: I just checked my account and I now see another charge for $1. No credit is posted. ??

Alex: You have been credited all subsequent charges of effective today

you: I'm not seeing that in my account just a total of $19.95 and $1. I will wait until tomorrow for full credit. If not posted by tomorrow I will proceed with legal assistance. You have scam going here.

Alex: This is not a scam.

Alex: I have issued you a refund as I want to ensure you're satisfied with our service. Your refund isnow on your credit card, depending on financial institution allow up to 3-5 business days for it to appear on your regular statement. Also, I have
confirmed your account deactivation, please write down this number: xxxxxxx

Alex: Thank you for contacting live chat, Im glad we were able to resolve this for you today.
Please CLICK HERE to finalize your refund.


This report was posted on Ripoff Report on 11/19/2012 05:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/MyInfo1com/internet/Myinfo1-They-offer-a-basic-report-for-100-plus-other-more-expensive-reports-and-if-y-971540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 Consumer Comment

myinfo1 Scam

AUTHOR: Sarah says "God will get you"! - (United States of America)

I contacted you as you suggested and you have done nothing about refunding any of my money. You must have missed that verse in the bible that talks about "All liars will have their place in the lake of fire" or you just live a delusion state because money is your God. I will pray for you and send you a teflon post card because you are going to need it.
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#2 REBUTTAL Owner of company

To John

AUTHOR: JoshCustomerService - (USA)

I apologize for any confusion on the charges. Please email me at josh@myinfo1.com and I can offer you a refund of these services. Again just please shoot me an email and I can help out.

Thanks,

Josh F.
Customer Service Manager
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