• Report: #854825

Complaint Review: MyLife.com

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  • Submitted: Fri, March 16, 2012
  • Updated: Mon, May 14, 2012

  • Reported By: Frank — NORCROSS Georgia United States of America
MyLife.com
2128 Wilshire Blvd Box 1008 Santa Monica, CA 90403 Internet United States of America

MyLife.com 1. Search and find anyone on line. 2. Investigate who might be investigating your name online Internet, Internet

*UPDATE Employee: Mylife.com will assist in resolving your complaint

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I'm not sure how well the My Life.com service actually works, but I do know that they will not provide a full refund.

For my use of the service, I thought I'd try the service for a month because they provided a one-month only button (approx $11.95 or so). They had another choice of $9.95 per month to be charged at the yearly rate ($9.95 x 12 mos), which was stated in the fine print.  When I requested a full refund, the customer service person stated she could not complete the refund without a supervisor approval. they down-graded my year service to three months but would not give the full refund.

As with many online services, they do all they can not to provide the consumer with a refund should you decide not to continue the service. Even in the terms and agreement, it states that they will:

1. cancel your service upon should your request,

2. they will not make any additional charges once your regular charge period is in force

3. However, what they do not state is that they will NOT provide you with a full refund

So, in the final analysis, there's a big gray area when it comes to providing information about a full refund or when trying to get a full refund and not a down grade of service, so as to keep the customer having to payfor the use of service for more than a month at a time. 

This report was posted on Ripoff Report on 03/16/2012 10:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/MyLifecom/internet/MyLifecom-1-Search-and-find-anyone-on-line-2-Investigate-who-might-be-investigating-y-854825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Mylife.com will assist in resolving your complaint

AUTHOR: MyLife Customer Care - (United States of America)

Dear User,

 

We understand that you have experienced an issue with the billing procedures encountered as a member of MyLife.com. While MyLife.com expressly describes the billing details for each of its subscription services offered, we have taken notice of specific instances in which customers have indicated some confusion with how much they are going to be billed for our services, especially when signing up at a discounted monthly rate for a semi-annual or annual subscription plan.

 

At MyLife.com, we take all issues brought forward to us very seriously, as it is our goal to provide our customers with great products and a great user experience. As such, we would like to give you the opportunity to further review your billing issues with us by contacting our priority hotline at 424-208-6248. This line is available Monday through Friday, 9am to 5pm PST. If you are calling after these hours, please leave us a message and we will return your call as soon as possible. We hope that you will utilize the opportunity to reach out to us at a prioritized level, so we can be in good standing with you going forward.

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