Normally when you feel you've been ripped off by a company you're just left with a bad taste in your mouth, but there's something distinctly fishy about this bunch - in-fact, I'd say they stink!
MyParcelDeliverytake extra money from you to insure the items you're couriering with them from loss or damage. That's all fine until you find as I did, that the item you've payed to insure isn't actually insurable by this company!
And if you think that's fishy, get a load of this. When you manage to find the list of items which this bunch of sharks won't accept a claim for, it's hard to think of an item you CAN send through them safely - not even fishing rods!!!
The list appears at the end of this blog.
When I booked a parcel with My Parcel Delivery .com, they asked what thecontents of the package was. I stated in the online form that it was a mirror. The website then asked me if I wanted to increase my insurance, so I increased it to 100 at a further cost to me on top of the delivery charge to protect the item in transit. [continued below]....
The mirror was smashed to pieces (despite being packed in a wooden crate) but when I tried to make a claim, I was sent a form
with the restricted or prohibited items - and - lo and behold, mirrors were on it. At no time during booking did the website indicate that a mirror was a restricted item despite the fact that I stated that this is what I was sending on the site.
However, they were very happy to take more money for insurance to cover an item which wasn't insurable by this company. My Parcel Delivery say that it is not possible for them to verify the contents of a package on their website - this is simply not the truth because as a web designer I know that it is a very simple coding issue to recognise a key word like 'mirror' in a website and alert the consumer that a relevant item is a restricted item.
The truth is that they don't want you to know because they're suppressing information which could easily be adopted to inform consumers about the items on their site that they will not insure, despite taking money for that very purpose!
All this, and I've said nothing about the difficulty I (and judging by the review forums many, many others) have had contacting this company when something goes wrong. When you do eventually manage to contact someone, the response is pretty pathetic - I was promised a call from Customer Services within 24 hours. How many of you think I got one?
Have look at the list of restricted and prohibited items from this company below and PLEASE SAVE YOURSELF A LOAD OF HASSLE AND DON'T USE THIS DISHONEST COMPANY!
Antiques Diamonds, Gems, Gold, Jewellery, Silver, Precious Metals/Stones, Watches Fishing Rods, Fish Tanks
Food items (perishable)
Framed Photographs / PaintingsGlass / Ceramic / Marble / China / Stone / Resin - (or any item containing these materials)
Computers, Laptops, Monitors, TFT Screens Lighting products such as Lamps, tail lights, torches Mirrors, Microscopes, Ornaments, Porcelain, Pottery, Spectacles, Telescopes, Tiles, Vases SIM cards Stamps Televisions, LCD screens, Plasmas, Projectors, Scanners, printers or similarTicketsWhite Goods (Fridges, Ovens, Microwaves, Washing Machines, Dishwashers, Shower screens etc.)
Animal skins / Furs / Any Animal Parts / Ivory and ivory products
Animals of any form (alive or dead)
Aerosol cans / spraysAlcoholic beverages
Animals of any form (alive or dead)
Articles of exceptional value (eg, works of art, antiques, precious stones, gold and silver)
Any item that is not boxedBatteries (Except Dry Cell)
Car bonnets, bumpers & other external bodywork
Currency of any form
Dangerous goods - eg Explosives / Fireworks / Christmas Crackers / Radioactive
Materials / Deactivated or Replica Weapons and Munitions / Firearms /
Ammunition / Swords / Knives / Axe / Weapons/ Liquids / Adhesives / Paint Dry Ice Drugs (including prescription)
Engines / Generators or any part containing or having contained oil unless flushed through
Filth, foul smelling or disgusting material, including Fish (alive or dead)
Fire Extinguishers/Life Jackets
Furniture (Unless Flatpacked)
Lottery TicketsMoney, Keys, Negotiable items & Payment cards
Oil Oxidising substances and organic peroxidePassports / Birth Certificates / Driving Licences Perfumes and Aftershaves Perishable goods PesticidesPlants / Seeds Pornographic materials P.O. Boxes - we cannot deliver to Post Office Boxes! Replica weapons Tobacco and tobacco products / Drugs / MedicinesSinks / Toilets or similar