ED Magedson – Founder
MyPerfectResume.Com, Select State/Province USA
MyPerfectResume.Com LiveCareer (The charge it comes up as on account). Reoccurring charges even after cancellation! Internet
This website says "free" all over it, then of course there ends up being a small fee, 3.95 for a trial of 2 weeks and it says if not cancelled before then it will charge 34.95 per month. Fine, I understood, read it all and decided to try it out. Well, the resume part was okay, except when I went to download a cover letter - the format was not downloading correctly. I asked for help and they gave a lame answer about how they are re-doing formats for cover letters and it may not be downloading properly. So fine, after 3 days I used the cancel my subscription option they have on their website. I was brought to a page that said it had been cancelled. So, then a week and a half later I was charged. So I hopped back on the website, looked at my account and hit the cancel subscription button to make sure I had indeed done it. It brought me to a page that said it already been cancelled. (Never got any kind of confirmation e-mail). So I used their "chat now" with someone who can help me from their site. I told them I had cancelled my account and I was still being charged. They told me that I infact had not, I explained to them that I had... and they asked how I could know for sure. At that point I realized I was going to get nowhere with them and informed them I would have to take it up with my bank then. I also tried calling their number and got no answer. Now my bank has had to launch an investigation in order to return my money - and I still am getting charged monthly. I will be much more wary before I try any trials through any kind of website again if it's going to end up like this!
This report was posted on Ripoff Report on 03/07/2014 12:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/MyPerfectResumeCom/Select-StateProvince/MyPerfectResumeCom-LiveCareer-The-charge-it-comes-up-as-on-account-Reoccurring-charge-1129030. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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