- Report: #1088579
Report - Rebuttal - Arbitrate
Complaint Review: MyPlay Direct
MyPlay Direct Placed an order for a vinyl record which never arrived, over a month, still no resolution or refund. Internet
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I ordered a vinyl record off of a bands website directly, thinking this would benefit the artist more.
The company handling the order was Myplay Direct, an online music store. The order never arrived after a month, when it was said to be in stock and ships within 2-3 days. No contact was made by customer service or any automated message telling me about it being out of stock.
After multiple emails to the only contact address for Myplay I was finally asked if I wanted to cancel my order for a refund as they have no idea when my product would be available and when I would get it. The customer service provided no explanation for what or why I could not receive the record. If it is out of stock or out of print, I would accept that answer, but they never said so. You think they would be able to find out since they distribute the music.
As of now i was told I would receive a refund which I have not. The confirmation email was simply a resent link to my original purchase order. I will file a complaint with the BBB and notify my bank shortly. It was only a $20, but it is the principle of the matter. No wonder the music industry is dead.
This report was posted on Ripoff Report on 10/01/2013 08:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/MyPlay-Direct/internet/MyPlay-Direct-Placed-an-order-for-a-vinyl-record-which-never-arrived-over-a-month-still-1088579. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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