- Report: #275542
Report - Rebuttal - Arbitrate
Complaint Review: MySalute Card, Salute Visa
MySalute Card, Salute Visawww.mysalutecard.com Internet U.S.A.
MySalute Card, Salute Visa DECEPTIVE, UNINFORMED EMPLOYEES - CALL CENTER IN ANOTHER COUNTRY!! NATIONWIDE Internet
*UPDATE Employee: Collection Dept is in America
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Their call center is located in another country - every single employee you talk to will use an "Americanized" name - Phil Thomas, Paul Johnson, Francis Smith - they are TAUGHT TO DO THIS BY THEIR SUPERVISORS DURING TRAINING. They apparently aren't training their employees well enough - they don't know the difference between the terms "credit counseling" or "bankruptcy", either. A recent discussion about Chapter 7 Bankruptcy with one of their employees turned into an argument about why they couldn't continue to demand payment from a consumer when they were filing Chapter 7 Bankruptcy - they said "yes we can, your plan will only pay the future bill, not the past due". Only after they spoke with a "supervisor" did they suddenly back off - but they put me on hold twice so they could answer other calls while they took my attorney's information.
I can see this company getting themselves into legal hot water very soon. At least I hope so - they're ripping off consumers left and right, and are part of the large movement of companies using offshore call centers that continue to tick off the American people!
This report was posted on Ripoff Report on 09/21/2007 04:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/MySalute-Card-Salute-Visa/internet/MySalute-Card-Salute-Visa-DECEPTIVE-UNINFORMED-EMPLOYEES-CALL-CENTER-IN-ANOTHER-COUNTR-275542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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