• Report: #553838

Complaint Review: Mygenevawatch.com

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  • Submitted: Wed, January 13, 2010
  • Updated: Mon, February 01, 2010

  • Reported By: Howard — Richardson Texas U.S.A.
Mygenevawatch.com
Internet United States of America

Mygenevawatch.com - genevawatch.com pop up on Netflix offered a watch for 1.99 plus 4.99 in S&H then about 2-3 weeks later charged 88.98 .they said I had to check terms and agreement approving the trial use if I did not contact them I Internet

*UPDATE Employee: rebuttal

*REBUTTAL Individual responds: FINE PRINT

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mygenevawatch.com genevawatch.com pop up on Netflix offered a watch for 1.99 plus 4.99 in S&H then about 2-3 weeks later charged 88.98 .they said I had to check terms and agreement approving the trial use if I did not contact  within 14 days . I figured this watch was worth 7.00 and I do not do trials as they
are not worth it and hard to cancel.

Beware the pop up when I ordered it did not state  a 14 day trial I found out this had nothing to do with NETFLIX   It stated how would you like a watch for
1.99 + S&H and that was it . I did contact my credit card company to despute the charge


This report was posted on Ripoff Report on 01/13/2010 12:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mygenevawatchcom/internet/Mygenevawatchcom-genevawatchcom-pop-up-on-Netflix-offered-a-watch-for-199-plus-499-553838. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

rebuttal

AUTHOR: MyGenevaWatch - (United States of America)

Dear customer,

Please provide us with your full name and zip code so that we may better assist you with this issue and resolve your complaint.

Additionally, please review the web page from which you initially activated your membership with My Geneva Watch (www.mygenevawatch.com/order.aspx). This page clearly states our terms and conditions, as well as the nature of your free trial watch offer. We do not charge anyone's account without their authorization - you authorized the charge when you did not cancel your account within the provided time frame of 14 days, as stated multiple times on our website.  As stated in our trial offer, if you do not wish to keep your watch, you may send it back at our expense and obviously will not be charged anything. There are multiple ways to contact us to cancel your account and receive return instructions, including e-mail support and a 24 hour call center. We regret that you overlooked the Terms and Conditions on our website and order page (www.mygenevawatch.com/order.aspx), which we advise the customer to read before they place their order. In fact, you must agree to our Terms and Conditions (and check a box stating this, as well as your cognizance of our $88.98 subscription) before we can process your order. 

Thank you,

MyGenevaWatch.com

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#2 REBUTTAL Individual responds

FINE PRINT

AUTHOR: TomZapp - (United States of America)

When you click I AGREE or a check box for the same reason, you are agreeing to terms OF ANY KIND.  Like credit cards and anything else... a contract is the same as an agreement and is binding.
READ THE FINE PRINT!!!
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