• Report: #407213

Complaint Review: MyiProducts IMail

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  • Submitted: Fri, January 02, 2009
  • Updated: Fri, January 02, 2009

  • Reported By:Kimball West Virginia
MyiProducts IMail
24078 Greenway Street Forest Lake, Minnesota U.S.A.

MyiProducts IMail Unauthorized Charges to my phone company Forest Lake Minnesota

*Author of original report: Refund

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I got an e-mail from a company called MyiProducts iMail. They have charged me $14.95 for voice mail I didn't order and do not want. I started wondering what to do. So I did a search for iMail voicemail and it brought me straight to this site.

I want to thank those of you who have been a victim of this scam for reporting it to ripoffreport.com. This is a copy of the letter I received:

Thank you for choosing iMail voicemail service, the premiere messaging service for all your voice mail needs. This letter is to confirm our receipt of your order and let you know that we will be processing your order for our new toll-free voice mail service within the next two business days. We hope that you enjoy the unique features of your new voicemail service, especially the ability to check your voicemails online from anywhere in the world. That is why it is called iMail because you can use a telephone or the internet to check your voicemail. Soon we will be coming out with some exciting new features and we will automatically upgrade your service at no additional charge. Please look for your monthly fee of $14.95 on your local telephone bill; it can be found on the ESBI page billed on behalf of iMail.

Within the next few days, you will receive an e-mail with complete details for activating your iMail voicemail service account. Included in the e-mail will be your Toll-Free Access Number, along with your Personal Mailbox Number and Personal Pass Code.

Once you activate your account, your toll-free voice mail service will be available 24 hours a day, 7 days a week to access anywhere nationwide! And remember, with iMail you can also check your messages over the internet from anywhere in the world! Your friends and family can able to leave you messages from anywhere in the country by using your toll free number. And iMail also can send you a reminder and/or wake up call from anywhere in the United States.

Please do not respond to this email! If you wish to contact us or cancel your service, you may do so by calling our customer service center at 1-800-286-4455. You can also email us at customerservice@myiproducts.com.

Thanks again for choosing Myiproducts iMail! Have fun with your new service and keep an eye out for some of our new exciting services that include ring tones, games and text messaging. We look forward to serving you!

Sincerely,
Activations Department
Myiproducts iMail

Jennyt
Kimball, West Virginia
U.S.A.

This report was posted on Ripoff Report on 01/02/2009 11:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/MyiProducts-IMail/Forest-Lake-Minnesota-55025/MyiProducts-IMail-Unauthorized-Charges-to-my-phone-company-Forest-Lake-Minnesota-407213. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

Refund

AUTHOR: Jennyt - (U.S.A.)

Right after I posted this report, I received another e-mail from myiproducts.com telling me that they were going to issue a credit to my phone bill in the amount of $14.95. All I did to get this refund was reply to the original e-mail and follow the cancellation instructions. Here is a copy of the cancellation confirmation e-mail that I received from the company:


This email is to confirm that your credit has been issued from Myiproducts iMail in the amount of 14.95 $ plus tax. Please allow up to three billing cycles to see this credit adjustment post onto your telephone billing statement. It is not necessary to reply to this email.

If you have any further questions, please contact us at 1-800-286-4455 Sunday-Saturday 8am -12am Central Standard Time. You can also email us at customerservice@myiproducts.com.

Respectfully,

Megan

Customer Service Specialist

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