• Report: #971242

Complaint Review: Myinfo1.com

  • Submitted: Mon, November 19, 2012
  • Updated: Fri, February 26, 2016

  • Reported By: Ken — Garland Texas U.S.A.
Myinfo1.com
Internet United States of America

Myinfo1.com I signed up for 1 dollar and was blilled an additional 19.95 Internet

*REBUTTAL Owner of company: Response to Kendra

*Consumer Comment: Wow, I can't believe all the scams committed just in the last 10 days!

*REBUTTAL Owner of company: Customer Service Response

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Like those before me I was curious to know about an individual and got sucked in to the one dollar thought, Immediately I was billed  I have an internet alert set up for any transactions that occur. I set up the chat and they knew why I as  on chat right away. It is ike it is all computer scripted cut and paste to answer the questions.  They gave me a incident report number and told me all charges would be removed .  To date 11/19/2012 nothing has posted.

They are a scam. Reprot them to your states attorney general.  This is a fraud operation


This report was posted on Ripoff Report on 11/19/2012 07:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Myinfo1com/internet/Myinfo1com-I-signed-up-for-1-dollar-and-was-blilled-an-additional-1995-Internet-971242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Response to Kendra

AUTHOR: JoshCustomerService - (USA)

Hi Kendra,

I have received your messages and responded accordingly, though only your emails appear here. We also have granted your full refund request. Please, if you have a further problem, let me know and send another email to josh@myinfo1.com or call 1-866-434-4253. I appreciate your patience.

Regards,

Josh F.
Customer Service Manager 
MyInfo1.com
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#2 Consumer Comment

Wow, I can't believe all the scams committed just in the last 10 days!

AUTHOR: honestconsumer - (United States of America)

You are a step ahead of me...they won't even acknowledge that they charged AND collected the $19.95 charge! I can't believe they can do this. I can only imagine what lies ahead for all of our credit cards.

I received the refund for $1, but to them, the $19.95 never happened. And GOOD LUCK if "Josh" tells you to email him. I have been emailing him since the day it happened...4 emails, no response.

----- Forwarded Message -----
From: Kendra S
To: "josh@vehiclehistorylookup.com" <josh@vehiclehistorylookup.com>
Sent: Monday, November 19, 2012 4:10 PM
Subject: Fw: Charge for 19.95

Per the rep, I am emailing you again:

(REMOVE PASTED LIVE CHAT TEXT FOR POST WHICH CONTAINED PASTED TEXT FROM EMAIL TO "JOSH WITH PROOF OF CHARGE AND COLLECTION BY THEIR COMPANY. HERE "ALEX" ASKED FOR MY CREDIT CARD NUMBER BECAUSE HE COULD NOT TRACK THE "ORDER" WITH THE LAST 4 NUMBERS IN THE CREDIT CARD PROVIDED IN THE PASTED DETAILS FROM MY ONLINE CC STATEMENT.)

 From:
Kendra St
To: "josh@vehiclehistorylookup.com"
<josh@vehiclehistorylookup.com>
Sent: Monday, November 19, 2012 3:27 PM
Subject: Re: Charge for 19.95
Still waiting to hear back about this...

I would like to have my money refunded. I did not authorize this charge for $19.95. You all are saying you did not charge it, but you did and you clearly collected the amount as well.


From: Kendra S
To: "josh@vehiclehistorylookup.com"
<josh@vehiclehistorylookup.com>
Sent: Friday, November 2, 2012 8:51 AM
Subject: Fw: Charge for 19.95

Hi Josh, I have not heard back on this. Here is the information for the charge actually going through (before it was just being held). The $1 charge was refunded, but not the $19.95. The agent that I chatted with didn't seem to believe that I was charged. I have provided the details of the payment your company collected. When can I expect this to be
refunded?

(PROVIDED PROOF OF CHARGE AND COLLECTION HERE-REMOVED FOR POST)

----- Forwarded Message -----
From: Kendra S
To: "josh@vehiclehistorylookup.com"
<josh@vehiclehistorylookup.com>
Sent: Monday, October 29, 2012 5:08 PM
Subject: Charge for 19.95
Contact information:
(REMOVED CONTACT INFO FOR POST)

I would like to get this refunded.

MYINFO1.COM8002143271 SANDY UTUS Other Services -$19.95

I only authorized $1 to be charged. I would also like to request that be refunded as well as your system did not produce a report at all. Please see the chat record below:

(REMOVED PASTED LIVE CHAT WITH "VICKIE" FOR POST - PROVIDED PROOF OF CHARGE IN LIVE CHAT. HOWEVER, "VICKIE" SAYS THERE IS NO CHARGE FOR 19.95 DESPITE THE PROOF.)
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#3 REBUTTAL Owner of company

Customer Service Response

AUTHOR: JoshCustomerService - (USA)

Hi Ken,

I'm sorry for an inconvenience caused but if you email me at josh@myinfo1.com I can help you out immediately. I can refund you the service fees in full or we can get you the report you're looking for. Also I assure you our live chat reps are 100% real people, not computer responses. You are also welcome to call our phone agents at 1-866-434-4253. Again, please send me an email to josh@myinfo1.com and I can help you.

Thanks,

Josh F.
Customer Service Manager
MyInfo1.com
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