• Report: #340368

Complaint Review: Myjetertravel.com - Jennifer Ngo

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  • Submitted: Sun, June 15, 2008
  • Updated: Sat, February 16, 2013

  • Reported By:Irvine California
Myjetertravel.com - Jennifer Ngo
http://www.myjetertravel.com Internet U.S.A.

Myjetertravel.com - Jennifer Ngo Sold Disneyland Park Hopper tickets that did not work as UPGRADES; Will NOT REFUND FULL VALUE PAID!! BUYERS BEWARE!!! Internet

*Consumer Comment: No Problems Here!

*General Comment: happy customer

*Consumer Comment: Next time buy at the gate

*REBUTTAL Individual responds: jennifer ngo is not a scam artist

*General Comment: I had good experience.

*Consumer Comment: Shady

*Consumer Comment: Rip Off Not True About My Jetter Travel-Jennifer Ngo--It's a Reliable Honest Source For Tickets

*Consumer Comment: Another Satisfied Customer

*Consumer Comment: Happy Customer

*Consumer Suggestion: Thank you for warning others

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I was looking for tickets for Disneyland on Ebay to upgrade for an annual pass; found a few sellers and emailed them. I received a few emails from the ones and one was from Jennifer. I'm thinking she would be better since she was a travel agency? We were planning to go that day so after a few emails, I contacted a few phone numbers listed on their auction and got a hold of a young girl who told me to call Peter. Peter told me to call Jennifer.

Jennifer answered and asked me what I wanted and how many tickets I needed. She told me to go to her website and put in a deposit for $50. I told her I wanted tickets to be able to upgrade to an annual pass. She's trying to tell me she's busy and she makes all of teh conversations short. I ask wny her auctions are more than other sellers; she says because her ticket values are more and she pays cash versus credit card for her tickets. I have no clue why that makes a difference. I receive a confirmation via email as to where to pick up my tickets. It's Rodeway Inn Maingate in Anaheim. She tells me to pick them up.

I get to the hotel and go to the desk with my debit card and driver's license. It's obviously a lady that is paid to hold these tickets. She said to pay cash. I said, Jennifer said nothing about paying cash. Now, I know why. She comes out with the tickets and numbers and all these dates. I asked why? Do they ask you what days you go? She said yes, and I said what else? She answered, don't worry just say group sales group sales. Ok, so after I get money at the ATM and give it to her, she tells me to return the one ticket after our stay any time.

I call Jennifer and I was concerned I was using an adult ticket for my child. She says don't worry, they don't care. We get in fine; long story short. I call her before we go to eat and she doesn't pick up. I left her a message. We finish eating and nothing. It was after 10 p.m. We tried to upgrade our tickets at the bank. As soon as we try, they ask us when the first day was which I had that info, but he was asking what time, what park, all of which how would I know? My mom was asked similar questions and both people go to their boss or lead and she is checking stuff on some other computer and look stuff up. They ask me where I bought the tickets; I told them.

She explained to me that the agency was doing something illegal and the tickets cannot be upgraded and she said to get upset with the agency.

I called Jennifer and left a voicemail and email explaining what happened and I wanted a refund. No calls. I called Peter, he called Jennifer and she called me back around 11 a.m. Saturday and said her phone died and didn't get my calls. Yeah, right. Then, she asked what happened, i told her. She said we're the first ones who have had a problem. Another yeah right. She said she can just charge me $59.ticket and refund the rest. Are you kidding? I said, no, why would i pay? The money I paid could have gone towards upgrading those tix. Now, I'd be out 180. She's arguing with me and says she has to go to CHURCH?! Are you serious? So, she says think about it. I wrote her an email that I would take 1 day tickets or 1 day hoppers and refund the rest. I told her if I don't get a response tomorrow Sunday, I would file a police report.


The nerve? I cannot believe people can believe so brazen and desperate. I just want my money back!!!

So, please beware buying tickets from her. She's ruthless.

Justice
Irvine, California
U.S.A.

This report was posted on Ripoff Report on 06/15/2008 12:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Myjetertravelcom-Jennifer-Ngo/internet/Myjetertravelcom-Jennifer-Ngo-Sold-Disneyland-Park-Hopper-tickets-that-did-not-work-as-340368. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

No Problems Here!

AUTHOR: TCR - ()

I have used Jeter Travel twice and have had no problems.  I was skeptical the first time I went to a home to pick up tickets, but I didn't have any problems using them to get into the parks, and I didn't have any problems returning them later that night, or after the 2nd day (we had a 2-day park hopper the 2nd time).  I would use them again & I have referred them to my friends who have asked about discount tickdts.  I would not have tried to use them to get upgrades - that's where the person filing the complaint went wrong.

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#2 General Comment

happy customer

AUTHOR: Ana Artalejo - (United States of America)

I have used my Jetter twice the first time Jennifer helped me she was really nice we went in a group of 9 we had a blast had no problems at all with the tickets. the second time  I was helped by Peter he too was very nice this time around we were 15 in our group. I cant say anything negative because I would be lying. I really enjoyed their service they saved us lots of money and we are getting ready to go again this year with a group of about 20 of us and are planing to use their service again. Thank you My Jetter for making our experience less expansive.

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#3 Consumer Comment

Next time buy at the gate

AUTHOR: ATCguru - (USA)

Look, I feel the operation run is sound.  We were able to upgrade to season passes.  I think you just can't be an idiot when you do it.  We never had an issue and Jennifer saved our family several hundreds of dollars.  She met with me personally and I never had any issues contacting her.  Your situation appears to be unique, and I would like to hear Jennifer's side of the story, simply because I have dealt with her before (I have not dealt with you).  I have dealt with her personally and can say that she is great.  Good luck in your future endeavors.  And remember, the tickets are inexpensive for a reason.  Just buy them at the gate next time so you don't ruin the experience for the rest of us that deal with Jennifer.
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#4 REBUTTAL Individual responds

jennifer ngo is not a scam artist

AUTHOR: bgarcia - (United States of America)

I just want to say this past april, me and my family of 19 went to disneyland. thanks to jetter travel and jennifer. we had a great vacation, free disney parking... we also rented her vacation home...

She is not a scam... do as she tells you and things will work out fine... just follow her instructions..........
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#5 General Comment

I had good experience.

AUTHOR: Cheryl from Nevada - (USA)

I am from Nevada and have a family of 5.  I found Jeter on Ebay and started researching.  I did see this report before we left, I have to say that I didn't have any negative experience with Jeter Travel at all (Peter & Jennifer).  They were very professional and everything went well. I was extremely hesitant all the way to going through the park gates, but couldn't have taken my kids without getting some kind of discount tickets.  They had a great time. I do feel a little bad about not paying full price, like most people, but I help out my community in so many ways that I hope it all works out in the end. I would recommend using them and again, didn't have any problems whatsoever.
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#6 Consumer Comment

Shady

AUTHOR: Cris - (U.S.A.)

The process being utilized by the travel agent is the problem. It is a VERY questionable business practice that involves deceptive actions by all involved and is obviously not appreciated by Disneyland.

I am all for getting a better deal than what Disney offers. That is why I shop Craig's List & EBay, but I specifically avoid these type of scenarios because I know that lying and deception is wrong no matter what amount of savings are involved. Most times, there will be complications...

Even if no complications, you still know that you are lying. God sees all!
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#7 Consumer Comment

Rip Off Not True About My Jetter Travel-Jennifer Ngo--It's a Reliable Honest Source For Tickets

AUTHOR: Linda B - (U.S.A.)

This is the third time that we have bought tickets(2 day hopper passes at Disneyland) from Jetter Travel.We are from Park Ridge, Illinois. All three times we have been very pleased with the service and great prices for tickets to Disneyland. The first time we purchased them on e-bay. The second time we contacted their mjettertravel site and the third time we e-mailed them for tickets and spoke to both Jennifer and Peter on the phone.

All three times we received detailed information on how to pay(we used paypal), where to pick up the tickets, and where to drop them off. Everything went smoothly. It is a very simple process to follow.

We have saved hundreds of dollars on a total of 14 purchased tickets. We have contacted them both through e-mail and on the phone with quick responses. We've met them in person and they are very nice, honest people. We HIGHLY recommend My Jetter Travel and Jennifer and Peter. People just need to be sure to read descriptions carefully before purchasing tickets. It is clearly stated that they are not upgrade tickets.

You can check out all of their feedback on e-bay to see all of the positive comments from their many customers.

We are looking forward to using their great service in the future!!!Thank you Jennifer and Peter for making trips to Disneyland a lot for affordable for families.
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#8 Consumer Comment

Another Satisfied Customer

AUTHOR: Mrs. Morales - (U.S.A.)

I, like David, am another satisfied customer of Jeter Travel (Jennifer and Peter). Both Jennifer and Peter were very helpful and honest, and gave us great deals on our hopper tickets. We saved over about $180 total on our tickets thanks to them. They are honest good people who just want to help their customers by giving them a better deal. I highly recommend them and plan on using their services again. Thank you Jennifer and Peter for your excellent treatment and professionalism.
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#9 Consumer Comment

Happy Customer

AUTHOR: David P. - (U.S.A.)

I've been a customer of Jennifer Ngo for three years and I have never had any problems what so ever with the tickets purchased from her. If insructions are followed as told everything goes as planned.

It seems to me that this person who made this negative claim is trying to get a free ride at the cost of Jennifer, beleive me she is not ruthless, she's just the opposite and I should know, because as I've been doing business with her for three years and recommend her very highly.

You heard the saying "one bad apple spoils the whole bunch" the lady who filed this negative claim is the bad apple and now she's trying to spoil everything for the rest of us. DON'T LISTEN TO HER!!!
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#10 Consumer Suggestion

Thank you for warning others

AUTHOR: Kim - (U.S.A.)

What this agency is doing is illegal. Disneyland tickets CANNOT be shared, and these tickets are also never upgradeable. I almost fell for this too but somebody warned be about it. She is advertising this on ebay and craigslist. I am really surprised she has not faced legal problems with Disney.
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