• Report: #668425

Complaint Review: Myrsol, LLC

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  • Submitted: Sun, December 05, 2010
  • Updated: Mon, June 18, 2012

  • Reported By: John — Sarasota Florida United States of America
Myrsol, LLC
625 Wedgewood Drive Murrells Inlet, South Carolina United States of America

Myrsol, LLC Chad Weabler Still no response. Company missed three promised dates. Unable to work with MLS vendors, offensive, abusive. BAD BAD BAD Murrells Inlet, South Carolina

*REBUTTAL Owner of company: Executive Director

*REBUTTAL Owner of company: Executive Director

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Myrsol missed three product delivery dates. After all of the delays and other issues, I dismissed Myrsol in a conversation with Chad Weabler. Chad had Mark Fitzgerald contact me (after I told Chad I didn't want to hear from Mark again, he obviously doesnt know the product). I told Chad, after three tries and that his people need to know what the product is, I could not wait any longer and wanted to move on. I asked when I could expect a refund and he indicated he had to "see what we are going to do."...mind you, Chad identifies himself as the majority owner so I told him, that's fine but I will expect the refund to be in process by 5:00 today...you missed your own deadlines. The Product was ordered 7/28/10. Suzanne Stephens was listed as the sales person. I spoke with her about Myrsol and she gave them glowing reviews; I hope Myrsol doesn't ruin her reputation as well. The first issue came up when Myrsol and the MLS came to an impass regarding Myrsol's ability to get the data feed working. [continued below]....

..... I had to get involved to solve the problem for Myrsol; after all, there are hundreds of other vendors that have no problems...Mysol seems to be the only vendor who can't pull data down without some major production or hand holding. Was promised delivery by Fitzgerald for 8/23, 9/10, and then on 9/14, was told by Fitzgerald and another employee that they were working on it and that the system had no zip code search ability (for a real estate site). I discussed the issues with Chad (who identifies himself as the majority owner of Myrsol) and after telling him three times were enough I it was time to move on, he again had Fitzgerald send a long winded explanation about how they felt the had delivered something and there was no way I was getting my money back. This, after missing three dates THEY came up with. Chad Weabler stated, "I officially have added 1 name to my shit list now. Welcome aboard slugger!" and "Again, you are not getting a refund." Nice customer relations.... You want to work with someone like this? I think Chad should probably go back to working at the Harley shop or the hunting lodge. After asking again for a refund, Chad, in part replied "Listen, you've treated us like garbage. We have all emails. We did not start this "battle", you did. You have to realize that we are human beings that you are typing to. You can't just continue this anymore. I'm done wasting my time with this... time that I'm not asking you for a refund for." I only asked for my money back and Chad feels he is entitled to be paid for something he never delivered and somehow, I am the belligerent one. Well, I guess I am but I am the customer and I will get my money back or moneys worth.


This report was posted on Ripoff Report on 12/05/2010 08:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Myrsol-LLC/Murrells-Inlet-South-Carolina-29576/Myrsol-LLC-Chad-Weabler-Still-no-response-Company-missed-three-promised-dates-Unable-668425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Executive Director

AUTHOR: Myrsol, LLC - (United States of America)


 Below is a link to his site that is still up and awaiting his

changes: Note the site was non branded as he requested and up on September 11th 2010. Because of the complexity of new datafeeds we never set solid delivery dates because it's impossible to note what the MLS is going to do or how long they are going to take to process the paperwork as well as how complex the feed pull just might be. All times given to Mr. Woodward were estimates based on everything going smoothly and were explained to him in that manor.
http://jwoodward.myrsol.com/



Below is our letter

to this client as well as a link to his website that we did for him

and he refused to submit any changes to.

--------------------------------------------


Mr. Woodward,





    I want to recap the process we went through from the time

you inquired about a site with Myrsol till today where your site

is up and

awaiting content from you as well as approval to go live.





    On July 23rd 2010 we received your inquiry about a site. On

that same day I responded, through email, on when a good time

would be to give

you a call. After about five emails and a few calls I sent you a

quote on July

27th 2010. This was signed by you (attached) and dated the same

day. On the

phone I went over the process of how we will take two weeks to

process the data

feed once we are able to pull the feed from your MLS and that it

takes about

two weeks to have the site up and running from the time we receive

all the

information from you in regards to our questioner form and the

data feed

processed.





    At the time of our conversation we were using the free data

feed from your MLS. We were just recently informed that they were

moving to

RETS and had just found out that the free feed would no longer be

available. We

received everything we needed from you to get your site started on

Aug 4th,

2010 except a small issue with your MLS data feed in that we could

not pull

down all the data. This small issue it turned out was actually a

problem with

your MLS not being RETS standard and because of such caused a

great problem

with the developers. On Aug 4th I informed you that there was an

issue with

your MLS and that we quickly requested a solution to this problem

in a query

that would work correctly on a Linux server.





    By Aug 10th 2010 we had still not heard anything from your

MLS and you asked if you could help. You were able to get them to

respond but

they still did not respond with a working query for the Linux

server. By Aug

13th 2010 we, once again, asked for a query from your MLS that

would work on a

Linux server with no answer. During this time I informed you that

my

programmers were working on a solution but I was not sure how long

it would

take them with your MLS not willing to help us. I told you that I

was sorry

about this and that we were just as frustrated as you were and if

you wanted

your money back you were welcome to a refund as we had not yet

started your

site. I did inform you that if you took a refund we would not take

money from

you again in the future as a client as this was not our fault.





    By Aug 16, 2010 just 3 days later my developers found a

solution that worked and was able to pull all the data from your

MLS. We then

started processing the feed on Aug 17, 2010 which can take two

weeks as I had

informed you at the beginning. During that time you were in our

queue to start

your website and by September 11th 2010 your site was up and

working in less

than the four weeks I had estimated to you and the developers were

adding the

finishing touches. On Sept 13th 2010 you requested that some of

the landing

pages use zip code instead of city or subdivision and I informed

you that we

could hard code this to work but that with our system currently

would not let

your buyers search via zip code.





    On September 14th 2010 I sent an email asking if you could

resend the IDX request from your MLS. This is also known as the

Broker

Agreements. Not sure why this was such a terrible request as this

is a

contract that your MLS requires you to have with your vendor and

must be

approved by the broker before your site can go live. The way this

works is your

broker puts in the request then your MLS will send us and email

stating that we

have a request pending. It does not say to whom its appending

for, only that

we have one and the only way we can find out whom it is from is by

clicking on

the approve icon which is right next to the delete icon. The

reason I said it

was flaky, was because I clicked too far to the right of the

approve icon and

the system took that as a delete and did not even give me a

warning but just

deleted the request. Because I was not sure who had sent the

request and I knew

we were very close to going live with your site, I figured it was

your request.

This is why I asked if you could send it again. If not again it

still needed to

be sent for us to move forward. If this was confusing to you, you

could have

easily picked up to phone and called me in order to clarify what I

was looking

for.





    Today on September 15, 2010, to my surprise I received a

very disgruntled email from you out of the blue. I am not sure

what has

happened to set off this email but I was in no way pleased nor did

I deserve

this email. I have always been very upfront with you and have

always kept you

in the loop as to what was going on, good or bad. I have thirty

emails from me

to you in less than two months and thirty one emails from you to

me including

the two today not to mention the emails from Todd to you on your

content. I

have always returned your calls and contrary to what you told Chad

today I have

never been rude to you or any client for that matter. I have

always called you

back and I was very upfront when I said that it would take us two

weeks for the

data feed and two weeks for the site once we had everything from

you and the

data feed in place. That is a total of four weeks and your site

was up on

September 11th 2010 and just missing some content that Todd said

you were going

to send him and a few links and tweaks to the feed. So even with

all the issues

we had with your MLS, that we had to solve on our own, we still

had your site

up within forty five days from the time you paid us on July 28th

2010. That is

just fifteen days more than I had estimated it would take us. We

all know that

those extra fifteen days, really even more than that, was due to

the problems

we had with your MLS not following RETS standards and not helping

us with a

solution that cost us a good amount of extra time and money that

we did not

pass on to you.





    This is in no way an excuse as I feel we did an amazing job

considering the hurdles we had to cross during this time with your

MLS. We

always kept you in the loop and I was always here via phone if you

needed me. I

would love to know on which topics you feel I was rude to you on

the phone as I

dont recall one time where I every spoke in a poor manor and

being that all

our other clients have nothing but amazing things to say about our

customer

services I am wondering just why it is that you are not happy?


 


    To add insult to injury, after all of this time and money

has gone into creating a site for you and the site is now up and

just waiting

your approval; You decided you are not happy, out of the blue and

that you want

your money back after all the work has been done. This is of

course shocking to

us. If you were not happy then why did you not leave before we

started all the

work on your site? We gave you a chance on Aug 13th 2010 but you

waited until

we had done all the work to get upset and say I was being rude and

not

delivering on my promises, which was an estimate as I told you I

was not sure

how long the feed would actually take until I was able to see the

data, when

that is so far from the truth I am at a loss for words. As I am

sure you know

our Terms of services which state that we do not refund setup

fees. This is

posted all over our site. Not to mention that the work has already

been done

and the programmers have been paid for their time.





    We have no problem at all working with you to correct

anything on the site that is not working correctly in order to get

your site

live as soon as possible. We are always here for our clients and

will work hard

to help you get your site complete. If however you wish to walk

away please

note that setup fees are not refundable via our terms of servers

as well as our

pricing pages.





    Thank you for your time. Below is a link to our pricing page

as well as our Terms Of Service which was signed off on via the

quote that was

sent to you.





Links to our terms and pricing page:


http://myrsol.com/cms-idx-pricing.html




http://myrsol.com/terms.html







Thank you,






-- 
Mark Fitzgerald
Myrsol, LLC. Real Estate Solutions
P.O. Box 2882
Murrells Inlet, SC 29576
Cell: 843.450.2146
Myrsol llc., Real Estate Solutions, Giving Control Back To The Agents.
http://www.myrsol.com
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#2 REBUTTAL Owner of company

Executive Director

AUTHOR: Myrsol, LLC - (United States of America)

Here is a link to his site that is still up and awaiting his

changes: http://jwoodward.myrsol.com/





Mr. Woodward,





    I want to recap the process we went through from the time

you inquired about a site with Myrsol till today where your site

is up and

awaiting content from you as well as approval to go live.





    On July 23rd 2010 we received your inquiry about a site. On

that same day I responded, through email, on when a good time

would be to give

you a call. After about five emails and a few calls I sent you a

quote on July

27th 2010. This was signed by you (attached) and dated the same

day. On the

phone I went over the process of how we will take two weeks to

process the data

feed once we are able to pull the feed from your MLS and that it

takes about

two weeks to have the site up and running from the time we receive

all the

information from you in regards to our questioner form and the

data feed

processed.





    At the time of our conversation we were using the free data

feed from your MLS. We were just recently informed that they were

moving to

RETS and had just found out that the free feed would no longer be

available. We

received everything we needed from you to get your site started on

Aug 4th,

2010 except a small issue with your MLS data feed in that we could

not pull

down all the data. This small issue it turned out was actually a

problem with

your MLS not being RETS standard and because of such caused a

great problem

with the developers. On Aug 4th I informed you that there was an

issue with

your MLS and that we quickly requested a solution to this problem

in a query

that would work correctly on a Linux server.





    By Aug 10th 2010 we had still not heard anything from your

MLS and you asked if you could help. You were able to get them to

respond but

they still did not respond with a working query for the Linux

server. By Aug

13th 2010 we, once again, asked for a query from your MLS that

would work on a

Linux server with no answer. During this time I informed you that

my

programmers were working on a solution but I was not sure how long

it would

take them with your MLS not willing to help us. I told you that I

was sorry

about this and that we were just as frustrated as you were and if

you wanted

your money back you were welcome to a refund as we had not yet

started your

site. I did inform you that if you took a refund we would not take

money from

you again in the future as a client as this was not our fault.





    By Aug 16, 2010 just 3 days later my developers found a

solution that worked and was able to pull all the data from your

MLS. We then

started processing the feed on Aug 17, 2010 which can take two

weeks as I had

informed you at the beginning. During that time you were in our

queue to start

your website and by September 11th 2010 your site was up and

working in less

than the four weeks I had estimated to you and the developers were

adding the

finishing touches. On Sept 13th 2010 you requested that some of

the landing

pages use zip code instead of city or subdivision and I informed

you that we

could hard code this to work but that with our system currently

would not let

your buyers search via zip code.





    On September 14th 2010 I sent an email asking if you could

resend the IDX request from your MLS. This is also known as the

Broker

Agreements. Not sure why this was such a terrible request as this

is a

contract that your MLS requires you to have with your vendor and

must be

approved by the broker before your site can go live. The way this

works is your

broker puts in the request then your MLS will send us and email

stating that we

have a request pending. It does not say to whom its appending

for, only that

we have one and the only way we can find out whom it is from is by

clicking on

the approve icon which is right next to the delete icon. The

reason I said it

was flaky, was because I clicked too far to the right of the

approve icon and

the system took that as a delete and did not even give me a

warning but just

deleted the request. Because I was not sure who had sent the

request and I knew

we were very close to going live with your site, I figured it was

your request.

This is why I asked if you could send it again. If not again it

still needed to

be sent for us to move forward. If this was confusing to you, you

could have

easily picked up to phone and called me in order to clarify what I

was looking

for.





    Today on September 15, 2010, to my surprise I received a

very disgruntled email from you out of the blue. I am not sure

what has

happened to set off this email but I was in no way pleased nor did

I deserve

this email. I have always been very upfront with you and have

always kept you

in the loop as to what was going on, good or bad. I have thirty

emails from me

to you in less than two months and thirty one emails from you to

me including

the two today not to mention the emails from Todd to you on your

content. I

have always returned your calls and contrary to what you told Chad

today I have

never been rude to you or any client for that matter. I have

always called you

back and I was very upfront when I said that it would take us two

weeks for the

data feed and two weeks for the site once we had everything from

you and the

data feed in place. That is a total of four weeks and your site

was up on

September 11th 2010 and just missing some content that Todd said

you were going

to send him and a few links and tweaks to the feed. So even with

all the issues

we had with your MLS, that we had to solve on our own, we still

had your site

up within forty five days from the time you paid us on July 28th

2010. That is

just fifteen days more than I had estimated it would take us. We

all know that

those extra fifteen days, really even more than that, was due to

the problems

we had with your MLS not following RETS standards and not helping

us with a

solution that cost us a good amount of extra time and money that

we did not

pass on to you.





    This is in no way an excuse as I feel we did an amazing job

considering the hurdles we had to cross during this time with your

MLS. We

always kept you in the loop and I was always here via phone if you

needed me. I

would love to know on which topics you feel I was rude to you on

the phone as I

dont recall one time where I every spoke in a poor manor and

being that all

our other clients have nothing but amazing things to say about our

customer

services I am wondering just why it is that you are not happy?


 


    To add insult to injury, after all of this time and money

has gone into creating a site for you and the site is now up and

just waiting

your approval; You decided you are not happy, out of the blue and

that you want

your money back after all the work has been done. This is of

course shocking to

us. If you were not happy then why did you not leave before we

started all the

work on your site? We gave you a chance on Aug 13th 2010 but you

waited until

we had done all the work to get upset and say I was being rude and

not

delivering on my promises, which was an estimate as I told you I

was not sure

how long the feed would actually take until I was able to see the

data, when

that is so far from the truth I am at a loss for words. As I am

sure you know

our Terms of services which state that we do not refund setup

fees. This is

posted all over our site. Not to mention that the work has already

been done

and the programmers have been paid for their time.





    We have no problem at all working with you to correct

anything on the site that is not working correctly in order to get

your site

live as soon as possible. We are always here for our clients and

will work hard

to help you get your site complete. If however you wish to walk

away please

note that setup fees are not refundable via our terms of servers

as well as our

pricing pages.





    Thank you for your time. Below is a link to our pricing page

as well as our Terms Of Service which was signed off on via the

quote that was

sent to you.





Links to our terms and pricing page:


http://myrsol.com/cms-idx-pricing.html




http://myrsol.com/terms.html







Thank you,

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