On Sunday, Feb. 5th, Direct Air was contacted via phone after being on hold listening to their canned message to use their website, for an hour. I was trying to get a flight back to Florida for my parents after the death of father's brother.
When a human being was reached they dropped the call due to excessive demand on their circuits. I tried calling several other times at 7 p.m. and never got to speak to a person. I
So I used the website as directed. I have two vouchers that I needed to have applied to the purchase of my tickets. The website does not allow you to use them and the canned message never told me that I had to speak to a reservation person to use them. So I ended up having the whole charge put on my credit card. I called customer service and was transferred to reservations, where I spoke with Bobby ( a very rude man in the W. Va. office.) He told me that I couldnt have the vouchers applied to my tickets for a refund. I was told to call in the morning to speak to someone in reservations at the Myrtle Beach office.
I started calling at 7:15 a.m. and never got anyone until 8:03 a.m. During this conversation I was told that I had to call back because Shawn the refund guy was not in and would not be in until 11 a.m. So I called at 11:20 a.m. and never got anything but their canned message about high call volume.use our website for faster service. So I called again starting at 12:30 and got a message that hung up on me every time I called. I did this every minute until 12:45 when I actually got someone named Rhonda. I explained the whole thing to her about trying to book the tickets by phone the previous night and how the call was dropped and how I used the website and all I was asking for was to have the vouchers applied to my credit card charges. She said I could not speak to Shawn when I asked her to connect me to him. She said she would go and tell him the situation. I was on hold for about 5 minutes. Rhonda came back on the line. She told me that Shawn would not apply the vouchers as I requested. I asked her what office she was in, she said the W. Va. Office. Asked her for Shawns last name she refused to tell me. I asked her who the owner or CEO was of Direct Air, she refused to tell me. I asked her to transfer me to the Myrtle Beach office she said she couldnt transfer me.
So now Ive been overcharged for something I had already paid for. I have no recourse I cant use the vouchers. Direct Air stole my money, and lost a customer.
Direct Air has no customer service.
I would NEVER recommend Direct Air to anyone regardless of the cheap air fare. You get what you pay for with this shoestring, cheap, fly by night, crappy company.
I will do everything in my power to make sure as many consumers as possible are aware of the shoddy business practices of Direct Air.
I intend to contact Kay Ellison, managing partner, to tell her exactly what I think of her bogus, rip off company.