- Report: #841351
Report - Rebuttal - Arbitrate
Complaint Review: N1 Wireless
N1 WirelessPO Box 230771 Suite 605 Brooklyn, New York United States of America
N1 Wireless poor service Brooklyn, New York
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Charged overnight and indicator light showed green (fully charged). Used it for about one hour and it obviously was not fully charged. BEEP, BEEP, click-click, and dead. Put headset back on charger. It timed out (16 hours) as it should. Used again with the same effect in only 10-15 MINUTES. Obviously either a defective battery pack, or a defective charger. I e-mailed N1 wireless stating all the above, and asked for their aid and advice as to how to handle the problem. Response was "go to web-site".
I called them instead. They wanted to know how I got their phone number. They said they would only accept a request for an RMA through their web-site. They told me that I would never be reimbursed for the original $11 shipping and handling, and that they would not provide me with a prepaid return label, and that I would not be shipped a "tested" replacement until after their "technicians" evaluated my "claim".
I was further informed that I would never be reimbursed my expense for shipping the defective back to them (presumably another $11), and further that I would be charged the shipping (presumably a third $11) for the replacement item, and that if I requested a refund, there would be a 20% "restocking fee". I know that this is a total waste of my time and energy, but I feel I owe it to any and all to make them aware of the potential danger of any dealings with this fraudulent operation.
This report was posted on Ripoff Report on 02/18/2012 10:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/N1-Wireless/Brooklyn-New-York-11223/N1-Wireless-poor-service-Brooklyn-New-York-841351. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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