• Report: #918251

Complaint Review: NACPB (Natl Assoc of Certified Public Bookkeepers)

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  • Submitted: Fri, July 27, 2012
  • Updated: Fri, July 27, 2012

  • Reported By: AJH — Sebring Florida United States of America
NACPB (Natl Assoc of Certified Public Bookkeepers)
Internet United States of America

NACPB (Natl Assoc of Certified Public Bookkeepers) Total waste of money, Internet

*REBUTTAL Individual responds: False, Misleading and Fraudulent Claims

*REBUTTAL Owner of company: Reply

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Although it is categorized as an "org" (ie: not income based) it is a total fraud. Once they take your money, you will never hear from them again. Logins do not work; contacted the admin for the site; that phone just rings (15-20 rings at a time)and there is no voicemail; email to his admin also bounces. Have attempted to contact the "info@nacpb.org" for over 6 weeks...and they all bounce with no reply. Have attempted to contact his associates (ie: graduates of this system and they all bounce also). 

I am a paid member sorry to say....and there is nothing to this site except to extract your money with the promise of taking a certification course....(also non existant). It is a fraud, a scam and stay away. 

This report was posted on Ripoff Report on 07/27/2012 05:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/NACPB-Natl-Assoc-of-Certified-Public-Bookkeepers/internet/NACPB-Natl-Assoc-of-Certified-Public-Bookkeepers-Total-waste-of-money-Internet-918251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

False, Misleading and Fraudulent Claims

AUTHOR: A.J. Horne - ()

Everything I stated in my complaint is valid and true. I am allowing my full profile to be seen by this fraudulent company and allow them to find any fault in my claims. I also have numerous emails as proof that this NACPB is a sham and does not stand by any of their statements.

The fact they "offer" a 30-day refund is probably true; however, it is impossible to contact anyone at their company (including their so called customer service) at any time immediately after this 30-day period. Their phones go unanswered during business hours, several days in a row unless you want to stay on the phone 24/7. Their study materials, which you have to find online, are abysmal at best. Their "testing" methods don't exist; try contacting a test center at Prometric to see if they offer it...I have, and they do not; nowhere in central Florida. 

I have not found ANY CPA firm that has either 1)Heard of NACPB and 2)Personally recommends this company.  (except the owner, of course , who touts himself as a CPA).    

My only purpose is to alert potential students to more reputable, valid and trusted educational resources than to spend their hard earned money with a company that would provide them with a useless end result. I have met more certified bookkeepers thru AICPB (which is a division of the CPA's own certification program, or AICPA)  than any (not one) "certified" by NACPB. Every single grad "featured" on their site I attempted to contact and as of today (November 13, 2013)....still have not been able to contact ANY of them thru their own websites (which appear abandoned). 

Thank you for providing this resourceful forum.

  

 

  

 

 

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#2 REBUTTAL Owner of company

Reply

AUTHOR: DBB - ()

We have no idea who this person is or why they made the false statements they made.

We are a national association serving over 6,000 members since 2006 with a Better Business Bureau A+ business rating. 

The following is our reply:

Statement
Although it is categorized as an "org" (ie: not income based) it is a total fraud.

Reply
We don't understand the point the writer is trying to make. A ".org" domain name does not mean "not income based".

Statement
Once they take your money, you will never hear from them again.

Reply
All of our products, including membership, come with a 30-day money back guarantee.

Statement
Logins do not work; contacted the admin for the site; that phone just rings (15-20 rings at a time)and there is no voicemail; email to his admin also bounces. Have attempted to contact the "info@nacpb.org" for over 6 weeks...and they all bounce with no reply. Have attempted to contact his associates (ie: graduates of this system and they all bounce also).

Reply
This statement makes no since at all. If he/she is referring to our Members Only password protected portal (logins), they work just fine for the 6,000 members of our association.

We have full-time Information Technology (IT) staff dedicated to our website Monday - Friday, 8:00 am to 5:00 pm MT.

We have a business phone system with six dedicated lines and voice mail for each employee extention operated by five full-time staff Monday - Friday, 8:00 am to 5:00 pm MT.

Our support staff receives and replies to hundreds of email messages, including our info@ email address, each day and we are not aware of any problems.

We have a strict privacy policy and do not give out any of our member or customer information without their permission. Therefore, we don't know how you would be able to attempt to contact our members or customers.

Statement
I am a paid member sorry to say....and there is nothing to this site except to extract your money with the promise of taking a certification course....(also non existant). It is a fraud, a scam and stay away.

Reply
We have certified over 15,000 individuals over the past 8 years and believe they would disagree with your statement.

Conclusion
Either you have us confused with another organization or you are maliciously taking advantage of your Internet anonymity in an attempt to slander our organization.

 

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