- Report: #63643
Report - Rebuttal - Arbitrate
Complaint Review: NADN
NADN4330 South Valley View, Suite 134 Las Vegas, Nevada U.S.A.
NADN National Audit Defense Network fraudulent ripoff refund claims Las Vegas Nevada
In March, 2002, my husband was pestered into signing up for the services provided by the National Audit Defense Network at a cost of over $800.00. Within one hour after this telephone conversation, after discussing the situation with me, I telephoned the company in order to request a cancellation. I was told by a customer representative that he would "go upstairs", find our application, and tell the processor to cancel the order. About a week later we received a package from the NADN which we immediately returned unopened.
Some weeks later, when we discovered that our credit card had been charged $810.95 by the NADN, I contacted them again. This time, I was informed that we had not followed proper procedure and therefore were not entitled to a refund. Proper procedure, which was described in a letter included in the package we returned unopened, involved obtaining a "return authorization" number from the company and requesting a refund in writing within 7 days from receipt of their informational package. This letter was to be forwarded to them "in a manner which has verifiable proof of receipt (Certified or Registered Mail, facsimile transmission, Express Delivery)".
After speaking to a number of company representatives, I was finally told that if we didn't use their services for one full year, we would be eligible for a complete refund.
One year later, after speaking to another company representative, I was informed that we are not entitled to a refund. In fact, the NADN's official policy states that "If after following our tax savings advice you do not accrue an additional $3,000.00 in tax deductions during the next twelve months, you will be entitled to a full refund of your first year's NADN membership fees at the end of your first year." That's right, we would have been eligible for a refund if we had used their services, but the fact that we didn't makes us ineligible.
Beware!!! If you're contacted by the National Audit Defense Network, tell them you know the truth about their fradulent business practices. And tell them you heard it from...
This report was posted on Ripoff Report on 07/14/2003 07:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/NADN/Las-Vegas-Nevada-89103/NADN-National-Audit-Defense-Network-fraudulent-ripoff-refund-claims-Las-Vegas-Nevada-63643. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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