• Report: #209766

Complaint Review: NAFS

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  • Submitted: Wed, September 06, 2006
  • Updated: Sun, May 20, 2007

  • Reported By:Corpus Christi Texas
NAFS
165 Lawrence Bell Drive Suite 100 Williamsville, New York U.S.A.

NAFS ripoff Williamsville New York

*UPDATE Employee: i feel so horrible at how you have been treated

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I enrolled with Consumer Credit Counseling Service in Corpus Christi, Texas, in June 2006, to help pay off my debts. My councelor at CCCS contacted all of the collection agencies, including NAFS.

NAFS should have received three payments since then, but they keep calling me at work or mailing me notices like, "Need to speak to you regarding your bounced check. Please call me ASAP!"

NAFS is not crediting the payments being mailed to them. I called my counselor today, Wednesday, Sept. 6, 2006, and she was going to call them. She said that she has mailed the payments to NAFS.

It is very annoying when the collectors call me at the office. They are very rude. Since I answer the telephone at work, I always know when it is someone from NAFS. I pretend that I am another employee at the office, and take a message.

I don't bother to return their calls anymore because of the harassments when I do talk to them. How should I handle this? If they refuse to receive my payments through CCCS, I feel the hack with them and just stop sending any payments to them.

Elda
Corpus Christi, Texas
U.S.A.

This report was posted on Ripoff Report on 09/06/2006 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/NAFS/Williamsville-New-York-14221/NAFS-ripoff-Williamsville-New-York-209766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

i feel so horrible at how you have been treated

AUTHOR: Nathan - (U.S.A.)

I am an employee of NAFS and have been for almost 2 years now. I would like to first take a moment to explain that we are a debt collection agency. We are not out there to embarrass innocent people. Our goal is to help keep interest rates down by collecting on unpaid debts. We work in a large office with almost 1000 people working there. It is expected that when you have 1000 people doing the same job a few of them are going to be bad seeds. However there is a lot you should all know...
1. We can not offer a debt management company or an attune any settlement that we cant offer you directly. We are allowed to offer a settlement based on a client aggregate regardless of who is asking for it so save your money. No need to pay a settlement company 15% of your total debts up front and a 150$ monthly fee so they can take $4,ooo of your plus over $1,000 to settle a $20,000 acct for $11,000 costing you over $16,000... we could have just given you the same deal for the $11,000. They are the real thieves preying on people who just are afraid to pick up the phone
2. We don't call people who can't pay. The only people who get calls more than once a week are people who judging from their credit reports can pay. Otherwise we wouldn't waste our time.
3.if you call us and inform us of your personal hardships we will do everything in our power to put something together that works for you... if it doesn't work for you it doesn't work for anyone.
4. I am always willing to help with anyone who is having a hard time. I am a single father who has just as much a hard time as anyone else so I can always help anyone who is willing to help themselves. If you are not happy with the treatment you are receiving than ask for extension 2501 and ask for Mr. Binder and I will gladly see to it that any rude collector so reprimanded and that you are treated with the fairness you deserve.
-Mr. Binder x2501
Ps. any of you who work in an office of more than 10 people know that there are always going to be bad eggs in every company, tell me about my bad eggs and I will help you with your debt.
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