- Report: #720418
Report - Rebuttal - Arbitrate
Complaint Review: NAPA in San Tan Valley
NAPA in San Tan Valley2769 E Combs Road San Tan Valley, Arizona United States of America
NAPA in San Tan Valley Chip-General store manager Lost and damaged parts in motor of truck and won't replace them or refund any money San Tan Valley, Arizona
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
We decided to tow the truck to Sands Chevrolet (another story) since we just bought the truck 60 days previously. Sands chevrolet wanted $3000 to put in the part. They also stated that NAPA didn't put the motor back together and the motor is missing screws, bolts, they broke the heater line, broke the wire harness.
We called NAPA dozens of times to get the parts replaced and no one returned our calls. Finally we towed the truck back home and we put the fuel injector pump in ourselves. When we picked the truck up at NAPA they stated they put the motor back together and all is good. After paying them $691.93 we started the truck and fuel poured into the oil. We had to take apart the whole thing again and found that we are missing several screws and bolts, they did not put gaskets back in, they just put the parts back together without gaskets, they did not put back in and O ring.
I called Chip the general store manager and he would not return my calls. After a few days of him not answering me, I finally told him we need the parts NOW. He then said its not his fault the parts are missing and if I would have brought in the missing parts he maybe could have replaced them. How do I bring in missing parts?????
Chip then said he will not refund any of our money and its our problem not his. He also said they were going to replace the parts but changed his mind.
We now are in the process of replacing all the broken items on the truck and replacing all the missing items they lost. We now have to do another oil change costing about $150 on this type of truck.
This report was posted on Ripoff Report on 04/21/2011 12:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/NAPA-in-San-Tan-Valley/San-Tan-Valley-Arizona-85142/NAPA-in-San-Tan-Valley-Chip-General-store-manager-Lost-and-damaged-parts-in-motor-of-truck-720418. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.