- Report: #379628
Report - Rebuttal - Arbitrate
Complaint Review: NAPW
NAPWLong Island, New York United States of America
INVESTIGATION: NAPW committed to 100% customer satisfaction. NAPW - National Association of Professional Women and its President have implemented a program of awareness, training and oversight to guarantee positive interaction with all prospective members. Garden City, NY
*UPDATE: Rip-off Report Investigation - NAPW recognized by Rip-off Report Corporate Advocacy Program as a safe business service - NAPW pledges to always resolve any issues, feel safe, confident & secure when doing business with NAPW
Editors UPDATE: Positive Rating and Recognition has been given to NAPW -- National Association of Professional Women for its Commitment to Excellence in customer service.
Rip-off Reports investigation of NAPW uncovers an ongoing commitment to total member satisfaction. This means that members and prospective members can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns. More importantly, NAPW is committed to protecting the value of its memberships by safeguarding its reputation through a guarantee of 100% customer service satsifaction. NAPW has listened carefully to what prospective members are saying, and has created a new, responsive program to ensure that its customer service representatives provide total satisfaction. When a company pledges that your concern will be heard by its highest-level executives, you know it is serious about your satisfaction!
One top executive of the company stated to Rip-off Report that, "NAPW and its President understand that the value of its membership is enhanced when the organization's reputation is sound, and, to that end, NAPW has committed to a program of total customer satisfaction. Anyone, whether a member, prospective member, or any other interested person, can have the ear of the company President and General Counsel simply by sending a comment to firstname.lastname@example.org. Commitment of this type is extraordinary in any business, and we chose to take this step to demonstrate to the public our commitment to total satisfaction."
Rip-off Report has confirmed that NAPWs approach to business includes a total customer service quality assessment. The result of which has instilled in the company's customer service representatives a hunger to provide the best possible customer service experience. Rip-off Report was pleased to learn that the company's past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
It is our opinion that members and prospective members can feel confident that membership in NAPW provides the type of professional development opportunities women can use to take the next step in their careers. NAPW has tens of thousands of satisfied members whose professional lives have been enhanced by their membership.
NAPW recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation NAPW has made organizational changes allowing members and prospective members to rest assured that the company is committed to a 100% positive customer service experience.
In summary, after our investigation, which included discussions with NAPW Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read more about NAPW National Association of Professional Women Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
NAPW Tried pressuring me in to a membership of $689.00 Long Island New York
Today is Thursday, October 9, 2008. I received a call on my cell phone from Talia Constanzo of NAPW outlining the membership program of the NAPW. When I declined her offer she kept going on and on attempting to compel me in purchasing one of the membership.
After about 20 minutes or so, I just firmly stated that NO I DO NOT WANT the MEMBERSHIP and finally she said she will give me a free trail and said she will remind me of the expiration date and I can upgrade at any time and was very insistant and would not accept no for an answer.
Thank God I did not fall for the scam, it wasn't until after I got her off the phone that I typed in the web address and found all the documentation of this organization being a scam and handing out false information.
Thanks for reading. I hope this will help someone else and keep them from making a big mistake. The offers for membership are Elite - $689.00 Preferred $489.00 and Standard $289.00 and Trial $89.00 for one year and a renewal of $99.00 per year after that.
Thanks for listening.
Naomi W Orlando, Florida
This report was posted on Ripoff Report on 10/09/2008 07:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/NAPW/Long-Island-New-York/INVESTIGATION-NAPW-committed-to-100-customer-satisfaction-NAPW-National-Association-o-379628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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