• Report: #772566

Complaint Review: NAS DOORS, LLC

  • Submitted: Fri, September 02, 2011
  • Updated: Fri, March 23, 2012

  • Reported By: kate — boca raton Florida USA
NAS DOORS, LLC
4630 NW 74th Ave Internet United States of America

NAS DOORS, LLC Nas Doors, Sold a horrible product that has fallen apart, Internet

*Consumer Comment: Same Story

*UPDATE Employee: Doing Our Best

*Author of original report: no resolution from NAS

*General Comment: identical result

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NAS DOORS UNLIMITED, LLC
NAS DOORS HEADQUARTERS
4630 NW 74th Ave Miami, FL 33166
NAS DOORS SHOWROOM
2450 Palm Ave Hialeah, FL 33010
TELEPHONE: Toll Free: 888-705- 0722 OR 305-805-0522
 
March 2010 Paid for a Solid Steel and Wood Double Front Door Supposed to install in May. May came and went no door. Many, Many excuse about delivery, customs issues, etc.
 
June came and went and 30 excuses why I could not get my door. They were delivered but Alex the owner was not satisfied with the finish on the doors so they returned the container. I tried to cancel my order and get me money back because they were already in breach of contract but they would NOT refund me my money. I called my credit card company who would not support me because it was over 60 days. I believe the NAS DOOR company knew that and continued to string me along.
 
August 2010 Installed by a SEPERATE company. I was aksed to pay the installers with a personal check to them. Which I did only later to learn he actually works for NAS DOORS.

10/27/2010 called to report cracks in the door, I was told they would put me on the list for repairs, there were a few down the middle of a panel
11/6/2010 No one called back regarding repair work, I left another message
12.15.2010, left message, cracks are getting larger
1.4.2011, spoke to Hector who apologized, they were so busy for the holidays and they PROMISED they would get me back on the list ASAP. He would call me at the end of the week. NO CALL BACK.
1.19.2011 - called no answer, no mailbox
1.20.2011 - left message in mailbox MORE CRACKS!
2.10.2011 - Spoke to Enrique, hector was not in the office, said he would give him a message
March 2011 - called several times, really frustrated - NO PROGRESS, now the panels of the doors are separating causing GAPS in the wood. It looks like you can pry of this CHEAP Fake wood cover.
May 2011, started called again, reached a FULL mailbox
Called 6.1.11 mailbox full
6/2/2011 spoke top Hector said Blah Blah Blah about their business, new painter etc. Will send someone out on June 14, to see the damage
 
Hector called on Monday 6/13, to my cell phone and the office, left a message saying the technician would be here at 10 am Tuesday, just wanted to remind me and I did not need to call back. I called Tuesday morning at 9am to find out if he was on schedule and I was told since I never called back on Monday he sent him somewhere else. I gave up my shift at my job (ORECK) to be here for this appointment. NO SHOW! Will send them out in 2 weeks.
 
6/28/2011 - NO SHOW
Called company was told the service tech was in WPB (11am) and they would call me back. No call back. How did the technician go right past my 10am appointment in Boca Raton and get to WP???? I gave up my shift at ORECK again for them to be here, they did not even call back. I have now missed @ days of work from this fiasco! Taking a break from the insanity
 
7/15/2011 Michael ****** a private investigator, called to NAS Doors and spoke to Hector regarding the inability to repair my badly damaged doors. I received a telephone the NEXT DAY from hector saying they would have someone out to my house on July 20. He also said someone has already been by my house to see the doors. He emailed me a confirmation that they would arrive. NO SHOW AGAIN! Hector called at 11:30 to tell me he has no idea why they did not come. They will come later today. He will call back. NO CALL BACK!!
 
After one month of no return calls and NO ONE COMING TO FIX my doors, they are getting worse. Today I drove to their showroom in Hialeah at 4630 NW 74th Ave. I posed as a customer interested in their product and listened to their BS about how great these doors are. They (Hector) explained to me they are finished with solid veners (??!!??) and coated with a Marine grade polyurethane (OMG) and they finish is extremely durable and weather resistant. As I listened to the man SELL me on his product, I asked what happens if the door is discolored or the finish wears off. He explained you may have to refinish the doors periodically based on how close you live to the ocean.

I then asked what of  they "crack" he said that typically does not happen but if so, they will send out a repair man to fix it. I asked how long that takes, he told me they schedule the appointments and it's usually 2 to 4 weeks. I said REALLY not months, he said OH NO, I said not a year, he said OH NO I said well I had my door installed one year ago (Aug 2010) and have been calling since Oct 2010 to get repair work done. I have heard every excuse in the book. He asked me my name and when I told him - he looked VERY SURPRISED!!
 
Then the menagerie of excuses began again about why they have not been able to make it to my house to fix this $3000.00 door that was installed and paid for IN FULL!! By the Way, the door was delivered with the wrong color on the inside. I decided to accept it that way because I just wanted to end the madness, little did I know it was only beginning. 
 

This report was posted on Ripoff Report on 09/02/2011 08:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/NAS-DOORS-LLC/internet/NAS-DOORS-LLC-Nas-Doors-Sold-a-horrible-product-that-has-fallen-apart-Internet-772566. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Same Story

AUTHOR: Gregory - (United States of America)

I feel your frustration. I had the same ordeal. It took 18 months for them to install my door. It cracked within two months. They refused to repair it so I sued them. The judge gave them two weeks to repair the door and it took a month. The repair was God awful. Looks way worse than when it was just cracked. The judge also said the repair had to be done to my satisfaction or else they had to replace the door. They had until Jan 1 to replace the door. It's now March 23. Guess what? Still no door and they can't even find an order for it. This is after they appeared in court twice and hired an attorney to represent them. Incomparable incompetence.

Please do not give this company any money. They are thieves.
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#2 UPDATE Employee

Doing Our Best

AUTHOR: Elizabeth Serpa - (United States of America)

NAS doors received a bad series of door from the manufacturer.  The customer was offered a replacement of the door and was given warranty.  Due to changing the manufacturer it has prolonged the delivery of the new high quality doors.  We apologize for any inconvenience this may have caused.  For further assistance please contact Elizabeth Serpa.
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#3 Author of original report

no resolution from NAS

AUTHOR: kate - (USA)

Apparently NAS read my reports, called me and wanted to come to my home and review the damage. This is after one year of phone calls to no avail. So, they came, ASKED ME TO POST their effort to resolve the problem. I find that difficult to do since i still have the same damaged door at my home, they do not want to give me a refund, they want to give me a new door (they say) however, i am sure i will wait and wait and wait just like before. There is no reason for me to say ANYTHING positive at this point. They are still the same company until i see a resolution. My neighbor purchased hurricane impact french doors, for her patio. She received non hurricane impact FROSTED glass, after they installed one door, she stopped them. Can you imagine having frosted glass across the back of your house. OMG!!!! They also sold her a window to  match the doors, well they do not even make or install windows. There is still nothing positive to say. :( I pray i get a new door or i will have to BUY another one from somewhere else. Buyer Beware!! Don't BUY!
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#4 General Comment

identical result

AUTHOR: kevin - (United States of America)

Hi,

The experience you went through happened to me in an identical fashion.

These guys are to be locked up and throw the key away.

It is amazing how they are able to stay in business and no one thinks to shut them down.

So much for customer protection...


Cheers

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