• Report: #800640

Complaint Review: NATIONAL AUTO SALES

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  • Submitted: Mon, November 21, 2011
  • Updated: Sun, March 10, 2013

  • Reported By: RippedOff — Somewhere Georgia United States of America
NATIONAL AUTO SALES
828 and 831 Cobb Pky. Marietta, Georgia United States of America

NATIONAL AUTO SALES Lie, stalk, harass, take advantage of people in bad situations, and sell bad cars Marietta, Georgia

*Consumer Comment: Sorry to hear about this!

*Consumer Comment: Earthly advice

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I knew ahead of time that buying from a buy-here-pay-here would get me an overpriced car that probably wasn't the best, but when you are in a bad financial situation, sometimes you do what you have to. I saw a car online in February 2010 that I liked with a low down payment and called about it. Lenny Williams said I could come in and look at it. When I got there, he told me the car I had wanted to see wasn't available...(I found out later it was probably because of the noise the car was making)...but that I could look at a better car. The other car he showed me was newer, but the sunroof didn't work and the downpayment was higher. I decided to keep looking. Then I saw the car I had wanted for sale again at NAS. My boyfriend and I test drove it and the back window didn't work and there was a strange tap that I didn't recognize. Lenny and the finance guy told us it was just one of the belt pulleys and that it wouldn't cause a problem. It didn't sound ominous or like an engine knock, so we took a leap of faith and got the car (yes I am was naive and too trusting). I didn't have money to have anything looked at and the car ran fine.

In May, my son needed a car too, so since I hadn't had issues with NAS and they had low downpayments, I got him a car there too. I told Lenny we wanted to trade his car for something with a 399 to 599 downpayment and we didn't know until we were signing the paperwork that the downpayment on the car we were getting was $1000...funny that is what they were giving him as a tradein on his old car. A few weeks later I had an unforeseen financial issue and I called to ask if I could make my payments for both cars on the Wednesday after the Friday and Saturday they were due. (this would have been 5 and 4 days late respectively) They told me I could on the car I had the longest JUST THIS ONE TIME, but that if I wanted to do that on the car we had just bought, I would have to bring it to them and let them hold it until I made the next payment...couldn't do that, so I made the agreement for Wednesday on one of the payments and wrote a check hoping it wouldn't bounce for the other one. Even though they said I could pay the other payment on Wednesday, they started leaving messages with people from Saturday through Monday threatening to pick it up. When I was able to answer one of the calls, I reminded them what they had told me and either Diane or Tammy said the other one hadn't told her. I knew from this that there was no talking to these people or discussing, so I just didn't after that except in writing.

Things went okay until December. That odd tap? Well it was the timing chain (inside the motor) gradually disintegrating and falling apart. My mechanic said it would take $5-7K to fix (it was a ***) and that it had bent the rods. I wrote to NAS asking if they could help with getting it fixed by deferring payments of fixing it and letting me make payments on the repair. Rather than answer me, they picked it up from my mechanic and filed a lawsuit against me. Funny, the belt pulley on the other car did go out and that makes a completely different sound than what the BMW was making....but there's MORE!!!

From April 2011 through September 2011 the time I received money changed, so I always made my payments on the Wednesday following the Saturday they were due. I didn't have a phone for a while so they stalked and harassed the people on my reference list instead of me. They always accepted the payments at that time. Then one Wednesday in October I got up and the car had been drug out of my driveway the night before. Four days late. I called and asked Ira how much it would cost to get it back and he said he wasn't willing to renew the contract. I'm sure they'll sue me for that one too. Any other used car place I've dealt with other than maybe JD Byrider will work with you if you need to be late and won't go to such lengths to make your life a living hell. Not 30 or 60 or 90 days late, but 4.

I asked my attorney what to say when the court sent me a request for a response on the *** thinking I could fight it. He told me all the judge would care about was if the debt was really signed for by me...not that they had told us that the noise was nothing or that I had asked them for assistance. On the second car, it is ridiculous that they took the car at 4 days late...the contract doesn't even specify a late charge until it is 7 days late and it wouldn't even be reported as late on my credit until after 30 days. When I went to get my belongings out of the second car, they had it at their repair shop across the street. I asked the guy there if there was anything I could do to get it back and told him what Ira had said. He was very nice and apologetic and said, "You know, I hear that a lot. If he said no, he won't change his mind."

You are asking for a world of trouble if you buy from these people. They take advantage of people who don't have much money, charge them more in payments than they would have had to pay at a legitimate dealership, and then repossess at a few days late and resell the cars.

This report was posted on Ripoff Report on 11/21/2011 08:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/NATIONAL-AUTO-SALES/Marietta-Georgia-30062/NATIONAL-AUTO-SALES-Lie-stalk-harass-take-advantage-of-people-in-bad-situations-and-s-800640. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Sorry to hear about this!

AUTHOR: junebug - (United States of America)

I have a car with them currently, I can say honestly I dont know you but believe what you say. 1st if you have ever worked in colletions before these type of people like Diane(ex crackhead) and Ira are very common, they do the things they do because they dont have many options in life! I decided to get out of collections because of this same petty mentality also Im assuming youre a african american female which also got you even more harsh treatment, these people in collections at this facility are some of the lowest of the low collection scum ive EVER encountered!

I understand the job has to get done but they are a level above rude while doing it and honestly the people that work there all probably live in cobb county acworth, kennesaw, catersville which is the home of the REDNECK! Some of these people have NO future and will do this until they pass from this earth, they are misreble and love to see that pain inflicted on others especially blacks!

The chances of me seeing these people outside of kennessaw will probably not happen but if I ever see Ira or Diane out lets just say we going to have a come to jesus meeting on the spot and a whole lotta lives or gonna get changed that day! But I digress, much like you I have learned my lesson from patronizing a business of this magnitude, just thank god you dont have to deal with people of this caliber any longer, I know I wont.
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#2 Consumer Comment

Earthly advice

AUTHOR: James MK - (USA)

Sorry to hear about your troubles but when you're in a tight spot financially the last used car you want is a fancy import that may require expensive parts and costly labor charges down the road. It is much cheaper to get a domestic or run-of-the-mill Japanese import because when it breaks down you will be able to get dirt-cheap parts from a boneyard or generic brand.

One of the wisest investments one can make is to acquire the basic knowledge required to know how to spot potential trouble when considering the purchase of a used car. It's easy enough to access info about the weaknesses of a particular make and model so start with that, then learn how to detect potential serious trouble on a specific vehicle based on symptoms. Plenty of online forums and paper manuals (i.e. Haynes) that can provide this knowledge at very low cost or even free of charge.

The car itself can "tell" you stuff as well via the trouble codes stored in its computer, if you have 100$ to spare for the purchase of an OBD II code reader, but since some used car dealers will erase or manipulate the data stored on the computer this step is better left to a mechanic, and should only be used when considering the purchase of a higher-end used car.          
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