• Report: #1023682

Complaint Review: NATIONAL PEN COMPANY

  • Submitted: Tue, March 05, 2013
  • Updated: Tue, March 05, 2013

  • Reported By: POGO — ALBANY Georgia United States of America
NATIONAL PEN COMPANY
342 SHELBY MILLS ROAD SHELBYVILLE, Tennessee United States of America

NATIONAL PEN COMPANY THEY SENT PENS WITH NO DESCRIPTION ON THEM AND WOULD NOT TAKE THEM BACK FOR CORRECTION. THEY ALSO HAD THE SETUP FEE CHARGED TO THEM. THEY SAID THAT THE PENS COULD NOT BE RETURNED NOR COULD THEY REDO T SHELBYVILLE, Tennessee

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This is a bad ripoff! I sent my artwork to this company and they showed me what the pens would look like. When the pens arrived there were nothing on them and a setup fee charged on the invoice, when we called customer service they said that they did not see where we had an inscription to go on them. If there were no inscription why charge a setup fee it did not make any sense. She said that they could not be returned and corrected and there were nothing they could do I would have to keep the pens. I told her that they have bad customer service but it did not matter with her she could not take them back.

This report was posted on Ripoff Report on 03/05/2013 07:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/NATIONAL-PEN-COMPANY/SHELBYVILLE-Tennessee-37160/NATIONAL-PEN-COMPANY-THEY-SENT-PENS-WITH-NO-DESCRIPTION-ON-THEM-AND-WOULD-NOT-TAKE-THEM-B-1023682. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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