- Report: #801756
Report - Rebuttal - Arbitrate
Complaint Review: NATIONAL TIRE & BATTERY #757
NATIONAL TIRE & BATTERY #75720728 CICERO AVE. MATTESON, Illinois United States of America
NATIONAL TIRE & BATTERY #757 NTB I am a Victim of Fraud & Deceptive Practices by NTB. MATTESON, Illinois
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On 11/22/2011 around 8:24 pm, PAUL KRAUCHUN, the mechanic who logged in the vehicle called and said that the Sway Bar was cracked, and that it also needed to be replaced. I told him that I could not afford to do both the Inner tie Rods and the Sway Bar. PAUL DID NOT disclose to me that the Inner tie rods were perfectly fine, and that they did not need to be replaced. He tried to enlarge my bill with the Tie Rods Cost of $472.53, plus an additional cost of the Sway Bar of $354.88 to grow my bill to around $850.00 including taxes. The Mechanic had a duty to tell me at that point that the Tie Rods were perfectly fine, and that they did not need replacing at all, it was the Sway Bar that needed replacing. PAUL did not advise me of that and they replaced the inner tie rods.
I went into NTB on 11/23/2011 to pick up my vehicle, and pay the fee. As I was driving away, the same noise that was heard before dropping off the vehicle was still present. I went back into the NTB and had a Mechanic (FREDDIE) PAUL was off this day, to put the car on the rack so I could see exactly what was replaced. FREDDIE showed me the Inner tie rods that was replaced and stated that the Inner Tie Rods were perfectly fine and did not need replacing. So why did NTB replace something that did not need to be replaced, and why did they not advise me of that. That was a deliberate deception and fraud committed by them to charge me more money than what was needed and they knew it. I then spoke to JOSEPH SUES JR. THE MANAGER and explained the problem. He admitted that the tie rods were fine. I asked that they credit me the tie rod cost and charge me for a Sway Bar replacement(what was really needed to be replaced in the first place) and he, JOSEPH SUES JR. shoved my receipts to me and told me NO we cannot help you.
This report was posted on Ripoff Report on 11/25/2011 08:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/NATIONAL-TIRE-BATTERY-757/MATTESON-Illinois-60443/NATIONAL-TIRE-BATTERY-757-NTB-I-am-a-Victim-of-Fraud-Deceptive-Practices-by-NTB-MAT-801756. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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