- Report: #789042
Report - Rebuttal - Arbitrate
Complaint Review: NATURAL HEALTH NETWORK
NATURAL HEALTH NETWORK41 CANAL STREET, LEWISTON ME 04240 lewiston, Maine United States of America
NATURAL HEALTH NETWORK VELOURA refusal to honor printed information lewiston, Maine
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Initially I called on Oct 11 because my credit card's fraud department questioned the $89.99 charge. The man I spoke to told me that that charge would be removed in two or three days (didn't happen). So I decided to cancel my order because I do not like the way you manage your business.
Yesterday I called to ask for an RMA number. The first young woman I spoke with would not give me one because "I had not kept the product until October 28." I don't know where that date came from, but my skeptical self thought it might be to ensure that I had to pay the $89.99. So she refused to give me the RMA number. In protest, I hung up and called again.
The second young woman gave me the RMA number reluctantly. I had to lie to her about my reason for wanting it, and I don't feel good about that deception, but she didn't want to give me the RMA number either.
So I am sending the jar of VELOURA back and ending my relationship with this business.
I hope they have better luck with other customers. They've lost my business .
This report was posted on Ripoff Report on 10/15/2011 07:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/NATURAL-HEALTH-NETWORK/lewiston-Maine-04240/NATURAL-HEALTH-NETWORK-VELOURA-refusal-to-honor-printed-information-lewiston-Maine-789042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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