• Report: #278500

Complaint Review: NCA Financial (National Credit Acceptance Financial)

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  • Submitted: Thu, October 11, 2007
  • Updated: Tue, April 05, 2011

  • Reported By:Sacramento California
NCA Financial (National Credit Acceptance Financial)
1731 Howe Avenue, #254 Sacramento, California U.S.A.

NCA Financial (National Credit Acceptance) Here's The Kitchen Sink Sacramento California

*Consumer Comment: They are BACK - bankruptcy did nothing

*Consumer Comment: Thanx you!!!

*Consumer Comment: NCA & All Affiliates Are Gone; Sued For Fraud and in Receivership - Happy Happy Joy Joy

*Consumer Comment: NCA

*Consumer Comment: NCA

*Consumer Comment: NCA

*UPDATE EX-employee responds: NCA is History

*Consumer Comment: Is NCA Financial, Inc. still around?

*Consumer Suggestion: To the OP and other Collection Agency employees who want to inform the public

*Consumer Comment: Thanx for doing the right thing...Your information will help many people like me.

*Consumer Comment: Someone Please Provide Legal Help for Rip Off-Predator Lenders-Wrongful Repos

*Consumer Comment: Someone Please Provide Legal Help for Rip Off-Predator Lenders-Wrongful Repos

*Consumer Comment: Someone Please Provide Legal Help for Rip Off-Predator Lenders-Wrongful Repos

*Consumer Comment: Someone Please Provide Legal Help for Rip Off-Predator Lenders-Wrongful Repos

*UPDATE EX-employee responds: check your intrest rates

*UPDATE EX-employee responds: you need to know

*Consumer Comment: Thanx you for articulating the same tactics of which I have been subjected by NCA

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When one takes a position with NCA they have to sign disclosure paperwork stating they will not take any documents out of the office. NCA has its' employees sign this for a very good reason because NCA is a house of cards. If these documents were to fall in the right/wrong hands (depending on what side of the fence one stands), the NCA house of cards will easily come tumbling down. I signed NCA's disclosure paperwork during the hiring process because I was under the impression that NCA was an ethical company that understood that deceit has no place in the legal field. Unfortunately, as my time at NCA rolled along my first impression was replaced with the fact that NCA is indeed an unethical company. Due to what I witnessed at NCA I was forced to make a decision that I had no intention in making, when I first signed on with NCA. Through default, I did not honor the paperwork I signed during the initial hiring process. Honor befits honor and NCA has no honor.

This lack of honor starts at the top with Michael Stalbech, who is not an attorney. Having both a roommate who had to pass an ethics test to become an attorney and having worked for an attorney's office who has to abide by the strictest of ethics to practice law or be fined, Mr. Stalbech displayed a gross negligence regarding such ethics. Case in point, Michael Stalbech is not afraid to roll his sleeves up to make collection calls himself. However, Mr Stalbech is afraid to use his own name, so Mr. Stalbech uses an alias when Mr. Stalbech makes such collection calls. Employees that are still currently working for NCA have told me in the past the reason Mr. Stalbech uses an alias to make collection calls is due to Mr. Stalbech being band from certain states to practice such business? I cannot confirm or deny this rumor, but I'd be interested in knowing the truth.

Furthermore, Mr. Stalbech encourages all his collectors to refer debtors/defendants who own property to refinance their property through his son's company (son also uses an alias), so they can pay their debt. This is very interesting to me because I vividly remember a co-worker at the law firm that I use to work for try referring debtors/defendants to a mortgage company to execute this exact game plan. However, the partner in charge at my old law firm caught wind of my co-workers' actions then proceeded to inform everyone in the collections department that this was not an acceptable practice. The partner then proceeded to inform all of us that the partners' law license has certain ethical standards that must be abided by, so my co-workers' referrals to mortgage companies ended before it got started. It all sounds a bit like extortion to me, that's why I think the partner at my old law firm did not allow Mr. Stalbechs' referral practice to take place at the partners law firm. Either way, I'm not an attorney, so I cannot verify what's right or wrong in this case?
I'm also in possession of what NCA refers to as a Deposition Subpoena Request. NCA mails out hundreds/thousands of these Deposition Subpoena Requests to neighbors, relatives, landlords, & creditors with the goal of obtaining information pertaining to assets (i.e. banking or employment) that can be applied towards defendants' debt. The Fair Debt Collection Practices Act prohibits practices of harassment and false statements, such as, sending anything that looks like an official document from a court or government agency when it is not. Furthermore, the FDCPA prohibits disclosure of defendants' debts to third parties.
In response to NCA's Deposition Subpoena Request the legal department for Credit One Bank states, Upon receipt of valid subpoena issued by U.S. District Court, a Federal Grand Jury, or written customer authorization, we will research our records for the information you are requesting.'
Assistant General Counsel for Wachovia Dealer Services Lucille Goins Dimmick at (909) 974-6114, responds to NCA's Deposition Subpoena Request with the following statement: 'I am Assistant General Counsel for Wachovia Dealer Services, Inc. (WDS) f/k/a WFS Financial Inc. You have served WDS with a subpoena for records on a consumer. As you know, California Code of Civil Procedure 695.010, et seq. provides various remedies for post-judgment collection. While California Code of Civil Procedure 708.120 allows you to examine third parties, the third party must have . . . possession or control of property in which the judgment debtor has an interest or in indebted to the judgment debtor . . . WDS does not have possession or control of a judgment debtor's property and will not respond to the subpoena.'

The two subpoena examples cited above are from companies that have the benefit to legal counsel. My concern lies with the average U.S. Citizen whose wallets aren't as big as Wachovia's or Credit One Bank's. Such as the senior citizen who is struggling to get by on their Social Security Checks. I heard on almost a daily basis while at NCA and I will testify if need be, that NCA has/had legal collectors that conveyed to such examples as the senior citizen, that the NCA subpoena, in which the senior citizen was in possession of, was in fact a court order. On a number of occasions, in front of the legal collection manager, Lisa Valos, I'd correct the legal collectors' malice intent, only to be rebuffed with a laugh by the legal collector in question.
Another issue that troubled me while at NCA was NCA'a blatant disregard for NCA's own legal representation, specifically those attorneys or law firms that represent NCA outside the state of California. I refer it to NCAs backdoor policy, in which NCA would collect money from debtors/defendants through the backdoor while NCAs local legal representation tried collecting the debts through the front door. Often debtors/defendants would receive a daily double dose of communications from both NCA's in-house collectors and from NCA's local legal representation regarding the same NCA debt, which is a form of harassment.

I recall an incident in Florida, where NCA's local legal representation had filed suit against and served NCA's Florida debtor/defendant the legal documents regarding the lawsuit against the Florida debtor/defendant. Without the aid of NCA's legal Florida representation NCA proceeded to negotiate a settlement to include attorney fees that had not been awarded by the courts of Florida. NCA ended up collecting more money then the balance of the debt. All of the settlement action took place behind the back of NCA's legal representation in Florida. The following month NCA no longer had legal representation in Florida and I can only speculate why? Without the legal representation in Florida the month prior, NCA would have never collected the settlement in question above. This was far from being an isolated incident between NCA and NCA's legal representation. Next to the high turnover rate with NCA's own in-house employees, the turnover rate with NCA's legal representation was a close second.

One can go to the FDCPA website and read FDCPA Sections
804. Acquisition of location information
805. Communication in connection with debt collection
806. Harassment or abuse
807. False or misleading representations
808. Unfair practice
809. Validation of debts
811. Legal actions by debt collectors
812. Furnishing certain deceptive forms
813. Civil liability
Just to name a few topics covered by the FDCPA on the FDCPA website. I encourage all parties concerned to once again go to the FDCPA website to view in detail what this all means.

To fully help all those reading to understand the NCA mentality, I am citing two incidents I personally was involved in while at NCA. Both incidents involve personal interaction with the leader of this unethical company Michael Stalbech.

The first example has an NCA debtor that resides in New Jersey, but works in New York, who happens to be from England, therefore, this debtor/defendant is English. Michael Stalbech is of German descent. This all comes into play in NCA's break room with a conversation that included Mr. Stalbech, Lisa Valos, and myself. The English debtor/defendant put a more than fair settlement, in my professional opinion, on the table. Mr. Stalbech refused the settlement then stated in the break room by implying that the English debtor/defendant was being typically stubborn and that all English are stubborn because if the English weren't stubborn they'd be speaking German. I made a comment about Chamberlain (check your history books), then left the break room with the impression that Mr. Stalbech has a Hitler complex.

Second example I'm citing involves a telephone conversation, in which I was having with a debtor/defendant. Lacking professional courtesy, Mr. Stalbech interrupts my conversation, and then proceeds to verbally scold me and then calls me weak, while I still have the debtor/defendant on the phone, and in front of all of my peers. This was an obvious display of Mr. Stalbechs' lack of professional integrity.
If one does research on NCA one will see NCA has been named a defendant itself on more than one occasion. In one such incident, I recall Lisa Valos telling her group (Legal 1) that NCA was being sued because NCA had been threatening lawsuit on a particular debtor/defendant for over three years (This is the most common practice at NCA). In this example, the debtor/defendant had been threatened with lawsuit for well over three years, so the defendant/debtor obtained an attorney to file suit against NCA. Lisa Valos with a laugh told Legal 1, that in response NCA filed suit that day or the day prior to Lisa Valos informing Legal 1 about this particular incident.

I highly encourage those with the means to subpoena all of NCA's records since NCA's inception to do so. Time and time again, the balances were off on a lot of the debt that NCA says debtors/defendants owe. I personally set up three credit card payments for NCA with a defendant/debtor for a ballpark figure of $10,000. As it turned out, the balance was off by more over $3,000. It's so bad that the collectors joke about the Cubs balances for debtor/defendant debts (Cubs is the computer system used by NCA). This is hardly a joking matter and shouldn't be taken lightly.

I was born to parents that were 15 & 16 at the time of my birth. I received a football scholarship out of high school. Then, I joined the army by serving honorably four years in the 82nd Airborne during the Clinton Administration. I received my paralegal certificate from the University of Nevada Las Vegas and just recently earned a certificate to teach English overseas in developing countries. I took my first job when I was 14 as a stock boy at Tower Records, so I've not only been paying taxes into a system for over 21 years; I also served my country protecting these same values I grew up honoring. There is nothing weak about me. I use my strength to help protect those who cannot protect themselves, as where; Mr. Stalbech uses deceptive legal tactics to take advantage of the less fortunate. To me, Mr Stalbech is the weak one and displays the lack of soul that is so prevalent in today's American infomercial society
In addition to all the above, I discovered other shady in-house business practices involving Lisa Valos. Due to all of this, I submitted my two week notice back in July and the following day NCA showed me the door without honoring my notice. I'm going on three months without a job or unemployment checks because I choose to stand up for what is morally right and I refuse to be bullied by weak individuals like Mr. Stalbech. It's in the face of almost certain defeat that David overcame Goliath because it's not the size of the dog in the fight; it's the size of the fight in the dog.
With that said I encourage all who stand for what's ethically and morally right to respond to my letter. Know that I intend to cooperate with any parties who want to pursue NCA by naming NCA as a defendant in anything related to wha's referenced above. Therefore, I will not only monitor Ripoff Report for responses, but I will solicit legal council to help rectify NCA's blatant violations.


Sincerely,

Concerned U.S. Citizen

Bryan
Sacramento, California
U.S.A.

This report was posted on Ripoff Report on 10/11/2007 06:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/NCA-Financial-National-Credit-Acceptance-Financial/Sacramento-California-95825/NCA-Financial-National-Credit-Acceptance-Heres-The-Kitchen-Sink-Sacramento-California-278500. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

They are BACK - bankruptcy did nothing

AUTHOR: Mary v. - (U.S.A.)

This company is BACK. Now, they are "Sacor Financial, Inc."

They picked up where they left off.

How this is possible (as I read the bankruptcy case) is beyond me. Maybe some judges were for sale or there is blackmail involved. Who knows?

IN any case, they are back trying to levy my bank account. They are just sending writs of execution to local banks, hoping one will be mine. Sadly for them, I don't bank in town.

I thought I'd warn others who think the nightmare is over that it isn't. They are back in the scamming saddle.
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#2 Consumer Comment

Thanx you!!!

AUTHOR: Mary v. - (U.S.A.)

I have PTSD from this company. I wondered why they stopped harassing me.

What will happen now? Is my debt gone or does someone purchase it?

it looks like they are still in litigation (thanks SO much for the court info!).

It's hard for me to accept they are finally gone. But if they are - I couldn't be happier.

Thanks so much to all of you hear at Ripoff Report and those ex-employees kind enough to help us!!

I love you!!
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#3 Consumer Comment

NCA & All Affiliates Are Gone; Sued For Fraud and in Receivership - Happy Happy Joy Joy

AUTHOR: Mike - (U.S.A.)

Sacramento County Superior Court Case #2009-00044895; you can read the documents and know that you will never hear from this company or the owner again.(who tried to transfer his assets and file for Bankruptcy but got caught).

The pleadings are wonderful to read and can be viewed in PDF format. Just go to:

https://services.saccourt.com/publicdms2/

put in the case number 34-2009-00044895 and enjoy!
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#4 Consumer Comment

NCA

AUTHOR: David - (U.S.A.)

NCA's phones are still working. A recording says "all the agents are busy", but you can leave a message. How can they be out of business if their phones are still working?
-David
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#5 Consumer Comment

NCA

AUTHOR: David - (U.S.A.)

NCA's phones are still working. A recording says "all the agents are busy", but you can leave a message. How can they be out of business if their phones are still working?
-David
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#6 Consumer Comment

NCA

AUTHOR: David - (U.S.A.)

NCA's phones are still working. A recording says "all the agents are busy", but you can leave a message. How can they be out of business if their phones are still working?
-David
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#7 UPDATE EX-employee responds

NCA is History

AUTHOR: Joe - (U.S.A.)

National Credit Acceptance closed as in Out of Business in June of 2009.
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#8 Consumer Comment

Is NCA Financial, Inc. still around?

AUTHOR: Please Help - (U.S.A.)

For several years I have been paying off a debt to NCA Financial and it is just about paid off. My May payment was not debited from my checking account and so I attempted to contact the company. All their phone lines go to the recording "All representatives are busy." For weeks I have left messages and still no response. I did contact the attorney's office for NCA, but I was told by the attorney's assistant, that he does not know where NCA went and he can't access my files. Also, their website NCAfinancialinc.com is no longer accessible. Does anyone know how to reach this company?
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#9 Consumer Suggestion

To the OP and other Collection Agency employees who want to inform the public

AUTHOR: Laurie - (U.S.A.)

www.budhibbs.com

They want to hear from employees of Collection Agencies. You have the greatest insight into the violations of Federal Laws..
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#10 Consumer Comment

Thanx for doing the right thing...Your information will help many people like me.

AUTHOR: Frustrated... - (U.S.A.)

I have been working with NCA trying to resolve a small debt, which is no longer so small, by the way. I have had an uneasy feeling from the beginning. When you mentioned the alias thing, it was like a light bulb went off. Some of the names, like Max Powers, Dru Pierson and Richard Rodregez all seem and sound like the same person.

Do you have any advice on settling this? I just want it to be over. I sent them a check for the latest amount they gave me, even though I didn't feel good about it. It's not worth it to me to pay legal fees to fight it. I had terrible experience over the phone so I just put the check in the mail to the address on the letter I received. Do you think they will accept it or will they continue to try to get more?

Thanks so much for taking a stand. I will pray that God honors your decision and provides you with good employment.
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#11 Consumer Comment

Someone Please Provide Legal Help for Rip Off-Predator Lenders-Wrongful Repos

AUTHOR: Rita Ri - (U.S.A.)

I am saddened but yet elated that many have taken a step towards action and receiving justice. I have been with credit acceptance since February of 2008. I have found the company not to have good customer service although their claim seem to be to help those who struggle with re-establishing their credit a brighter future for credit building. I have found them to act more like debt collecters.

I made my payment through true pay who credit acceptance uses to collect payment. As you know Credit Acceptance tell you that you have 10 days to make your payment. Well the company who they use to collect money during this 10 day period takes a very lengthy time processing your payment which puts it after 10days now guess what you have a late charge what about a late charge upon a late charge, crazy enough? Not Yet, I reported thaty payment had been made within 10 days wanted charge credited Cred. Acc rep says no it is not our fault if it takes that long to process payment and even though you made the payment within the 10 days and it came afterwards you keep the late charge and it remained. They tried to repo my truck well over 1 month ago police was involved, repo made false statements to police saying I hit tow truck driver with my vehicle not true my neighbor saw everything and will testify to it. My friend whom I called to help me was currently a chaplain with the police dept who responded was accused of hitting repo lady neighbor can also attest that this isn't true. The police locked him because furious repo people made accusations. What about Breach of Peace. 2nd occassion happened on August 7,2008.

I had previously made payment on July 30th through what I thought was true pay. Payments are due on 24th of the month. I made through my savings account as I previously had did. The rep later I discovered after Cred Acc/ was blowing up my mothers phone payment did not go through. We found out that the rep put in checking and not savings and Cred Acc had froze account on their end. This was only after they accused me of having insuffienct funds and saying my account was frozen from my end which I explained to them wasn't true. I had just left the bank doing transactions.

This all happened on Tuesday Aug 5th 2008. I was talking with rep at ext.2***. Who said well we switched from Tru Pay to Western Union and your bank don't allow us to take money out. She asked if I had a checking account and if I could take money out of savings and put it into checking. I agreed. I missed several appts that day Aug 5 taking care of something that was supposed to have already been taken care of. I told her I would do it on Wednesday. On Wednesday I called at least 3 times on hold all of the times music playing no live rep ever came to phone. I was going to call on Thursday August 7 all but to get a wake up Bam at my door from repo guy who is in my drive way wiht my truck hooked up. Police came long story made short police made me exit my vehicle get my items out and repo man took truck. I had Cred Acc on phone before he pulled off trying to get this resolved once they discovered repo guy was here they said if he is there we can't do anything he must take truck. I had to pay late charges, repo fee 0ver $300.00. in this fee key charge included they did not make a key they towed and I still had to pay it.

Once I called my western union # in rep said you are still negative $48.00 I said why he said in your state they won't allow us to take all the fees out at one time.What!!!!!!!!! I redeemed the vehicle the same day. They sent certified letter 2days ago talking about disposition of vehicle, re-instatement of contract.What can we all do to get some help?
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#12 Consumer Comment

Someone Please Provide Legal Help for Rip Off-Predator Lenders-Wrongful Repos

AUTHOR: Rita Ri - (U.S.A.)

I am saddened but yet elated that many have taken a step towards action and receiving justice. I have been with credit acceptance since February of 2008. I have found the company not to have good customer service although their claim seem to be to help those who struggle with re-establishing their credit a brighter future for credit building. I have found them to act more like debt collecters.

I made my payment through true pay who credit acceptance uses to collect payment. As you know Credit Acceptance tell you that you have 10 days to make your payment. Well the company who they use to collect money during this 10 day period takes a very lengthy time processing your payment which puts it after 10days now guess what you have a late charge what about a late charge upon a late charge, crazy enough? Not Yet, I reported thaty payment had been made within 10 days wanted charge credited Cred. Acc rep says no it is not our fault if it takes that long to process payment and even though you made the payment within the 10 days and it came afterwards you keep the late charge and it remained. They tried to repo my truck well over 1 month ago police was involved, repo made false statements to police saying I hit tow truck driver with my vehicle not true my neighbor saw everything and will testify to it. My friend whom I called to help me was currently a chaplain with the police dept who responded was accused of hitting repo lady neighbor can also attest that this isn't true. The police locked him because furious repo people made accusations. What about Breach of Peace. 2nd occassion happened on August 7,2008.

I had previously made payment on July 30th through what I thought was true pay. Payments are due on 24th of the month. I made through my savings account as I previously had did. The rep later I discovered after Cred Acc/ was blowing up my mothers phone payment did not go through. We found out that the rep put in checking and not savings and Cred Acc had froze account on their end. This was only after they accused me of having insuffienct funds and saying my account was frozen from my end which I explained to them wasn't true. I had just left the bank doing transactions.

This all happened on Tuesday Aug 5th 2008. I was talking with rep at ext.2***. Who said well we switched from Tru Pay to Western Union and your bank don't allow us to take money out. She asked if I had a checking account and if I could take money out of savings and put it into checking. I agreed. I missed several appts that day Aug 5 taking care of something that was supposed to have already been taken care of. I told her I would do it on Wednesday. On Wednesday I called at least 3 times on hold all of the times music playing no live rep ever came to phone. I was going to call on Thursday August 7 all but to get a wake up Bam at my door from repo guy who is in my drive way wiht my truck hooked up. Police came long story made short police made me exit my vehicle get my items out and repo man took truck. I had Cred Acc on phone before he pulled off trying to get this resolved once they discovered repo guy was here they said if he is there we can't do anything he must take truck. I had to pay late charges, repo fee 0ver $300.00. in this fee key charge included they did not make a key they towed and I still had to pay it.

Once I called my western union # in rep said you are still negative $48.00 I said why he said in your state they won't allow us to take all the fees out at one time.What!!!!!!!!! I redeemed the vehicle the same day. They sent certified letter 2days ago talking about disposition of vehicle, re-instatement of contract.What can we all do to get some help?
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#13 Consumer Comment

Someone Please Provide Legal Help for Rip Off-Predator Lenders-Wrongful Repos

AUTHOR: Rita Ri - (U.S.A.)

I am saddened but yet elated that many have taken a step towards action and receiving justice. I have been with credit acceptance since February of 2008. I have found the company not to have good customer service although their claim seem to be to help those who struggle with re-establishing their credit a brighter future for credit building. I have found them to act more like debt collecters.

I made my payment through true pay who credit acceptance uses to collect payment. As you know Credit Acceptance tell you that you have 10 days to make your payment. Well the company who they use to collect money during this 10 day period takes a very lengthy time processing your payment which puts it after 10days now guess what you have a late charge what about a late charge upon a late charge, crazy enough? Not Yet, I reported thaty payment had been made within 10 days wanted charge credited Cred. Acc rep says no it is not our fault if it takes that long to process payment and even though you made the payment within the 10 days and it came afterwards you keep the late charge and it remained. They tried to repo my truck well over 1 month ago police was involved, repo made false statements to police saying I hit tow truck driver with my vehicle not true my neighbor saw everything and will testify to it. My friend whom I called to help me was currently a chaplain with the police dept who responded was accused of hitting repo lady neighbor can also attest that this isn't true. The police locked him because furious repo people made accusations. What about Breach of Peace. 2nd occassion happened on August 7,2008.

I had previously made payment on July 30th through what I thought was true pay. Payments are due on 24th of the month. I made through my savings account as I previously had did. The rep later I discovered after Cred Acc/ was blowing up my mothers phone payment did not go through. We found out that the rep put in checking and not savings and Cred Acc had froze account on their end. This was only after they accused me of having insuffienct funds and saying my account was frozen from my end which I explained to them wasn't true. I had just left the bank doing transactions.

This all happened on Tuesday Aug 5th 2008. I was talking with rep at ext.2***. Who said well we switched from Tru Pay to Western Union and your bank don't allow us to take money out. She asked if I had a checking account and if I could take money out of savings and put it into checking. I agreed. I missed several appts that day Aug 5 taking care of something that was supposed to have already been taken care of. I told her I would do it on Wednesday. On Wednesday I called at least 3 times on hold all of the times music playing no live rep ever came to phone. I was going to call on Thursday August 7 all but to get a wake up Bam at my door from repo guy who is in my drive way wiht my truck hooked up. Police came long story made short police made me exit my vehicle get my items out and repo man took truck. I had Cred Acc on phone before he pulled off trying to get this resolved once they discovered repo guy was here they said if he is there we can't do anything he must take truck. I had to pay late charges, repo fee 0ver $300.00. in this fee key charge included they did not make a key they towed and I still had to pay it.

Once I called my western union # in rep said you are still negative $48.00 I said why he said in your state they won't allow us to take all the fees out at one time.What!!!!!!!!! I redeemed the vehicle the same day. They sent certified letter 2days ago talking about disposition of vehicle, re-instatement of contract.What can we all do to get some help?
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#14 Consumer Comment

Someone Please Provide Legal Help for Rip Off-Predator Lenders-Wrongful Repos

AUTHOR: Rita Ri - (U.S.A.)

I am saddened but yet elated that many have taken a step towards action and receiving justice. I have been with credit acceptance since February of 2008. I have found the company not to have good customer service although their claim seem to be to help those who struggle with re-establishing their credit a brighter future for credit building. I have found them to act more like debt collecters.

I made my payment through true pay who credit acceptance uses to collect payment. As you know Credit Acceptance tell you that you have 10 days to make your payment. Well the company who they use to collect money during this 10 day period takes a very lengthy time processing your payment which puts it after 10days now guess what you have a late charge what about a late charge upon a late charge, crazy enough? Not Yet, I reported thaty payment had been made within 10 days wanted charge credited Cred. Acc rep says no it is not our fault if it takes that long to process payment and even though you made the payment within the 10 days and it came afterwards you keep the late charge and it remained. They tried to repo my truck well over 1 month ago police was involved, repo made false statements to police saying I hit tow truck driver with my vehicle not true my neighbor saw everything and will testify to it. My friend whom I called to help me was currently a chaplain with the police dept who responded was accused of hitting repo lady neighbor can also attest that this isn't true. The police locked him because furious repo people made accusations. What about Breach of Peace. 2nd occassion happened on August 7,2008.

I had previously made payment on July 30th through what I thought was true pay. Payments are due on 24th of the month. I made through my savings account as I previously had did. The rep later I discovered after Cred Acc/ was blowing up my mothers phone payment did not go through. We found out that the rep put in checking and not savings and Cred Acc had froze account on their end. This was only after they accused me of having insuffienct funds and saying my account was frozen from my end which I explained to them wasn't true. I had just left the bank doing transactions.

This all happened on Tuesday Aug 5th 2008. I was talking with rep at ext.2***. Who said well we switched from Tru Pay to Western Union and your bank don't allow us to take money out. She asked if I had a checking account and if I could take money out of savings and put it into checking. I agreed. I missed several appts that day Aug 5 taking care of something that was supposed to have already been taken care of. I told her I would do it on Wednesday. On Wednesday I called at least 3 times on hold all of the times music playing no live rep ever came to phone. I was going to call on Thursday August 7 all but to get a wake up Bam at my door from repo guy who is in my drive way wiht my truck hooked up. Police came long story made short police made me exit my vehicle get my items out and repo man took truck. I had Cred Acc on phone before he pulled off trying to get this resolved once they discovered repo guy was here they said if he is there we can't do anything he must take truck. I had to pay late charges, repo fee 0ver $300.00. in this fee key charge included they did not make a key they towed and I still had to pay it.

Once I called my western union # in rep said you are still negative $48.00 I said why he said in your state they won't allow us to take all the fees out at one time.What!!!!!!!!! I redeemed the vehicle the same day. They sent certified letter 2days ago talking about disposition of vehicle, re-instatement of contract.What can we all do to get some help?
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#15 UPDATE EX-employee responds

check your intrest rates

AUTHOR: Daniel - (U.S.A.)

nca is a 3ed party collection agancy that purchases charged off accounts. once an account has been charged off the intrest rate is changed to a lower rate. this may be the information that you are looking for.
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#16 UPDATE EX-employee responds

you need to know

AUTHOR: Daniel - (U.S.A.)

you need to know that for the most part you are battling against something that can not be won. sure they do have questionable business practices. but for the most they just see it as a person that owes something not paying for it.
i did work for nca for about 19 months. and i can tell you, you are attacking from the wrong end. i was dismissed for no reason. my unemployment was not denied and to this day no one will tell me why i was discharged. that does not bother me. and their business practices never bothered me either other than the one thing that i pointed out afew days before i was terminated.

i am from nc so this may differ from state to state.

if a charged off account has to have a reduced rate in nc which is 8% .
if a company sells a charged off account, what is the intrest rate that the purchasing company may use to charge the debtor. is it the orignal 26% or is it the 8% that they boutght the account at.

nca uses 26%
all states very in the amount a charge off account can be charged
but no state allows the collection of full intrest rates on charged off accounts
all accounts at nca have been charged off by the orignal owners
so if you are looking for a way to bring down nca that is the answer

i can not say that i disliked my employment and or the employees.
however i did disagree with the following

not giving a person the chance to pay at a rate that they could pay

it is my firm beleif that no one does not want to pay. it is something that has happened in their life that has made them unable to pay.

if things start getting better for that person how does a pay or die attude work on them. i can assure you that it is not good.

other than that i can not say that i had a proble with the collection practices.

as for company turnover rate it can be explaned quite easly

mike has everyone on salary + com.
if you do the pay or die collection method that he insists on then there are no futures. he can not see past what he is to pay out over time.
so if you collect 20k a month and have no futures he does not mind paying your com. . but if you start to develop a milk rout for thouse that want to pay but can not pay in full and collect 20k a month. he looks at you as a libality. your accounts will start to turn up missing to the out right stealing of payments by suppervisors so that your milk rout is not working for you. the accounts are then trans to one person that does not get a com. so that they can collect thouse. you are terminated and the overhead goes down. the only problem is that it only works out for mike. but if money is all that you think about then once again there is no problem that mike can see.

i was accused of being a supper hero. they called me aqua man. in the since that the money was rolling in and that i was not bringing it in that i woud have others do my work for me. i had jennifer that was my supervisor give some of my debtors the once over. sure they came back to me and paid, paid what they could or the ballance in full. either way it was win win. if you put a distastful tast in someones mouth they will not come back. but if you leave them with the good guy bad guy skit then they are more than likely going to pay what they can.

i guess that i signed that contract with nca also. but what does it matter. they discharged me gave me no reason for doing so. i do deserve that. so mike if this is distastful to you please think about karma. such as the show earl on tv. if you do something bad it is going to come back to you. even though you try to blame it on other people and discharge them to cover for you. in the end the truth will come out. for if it did not there would be no end.

i have no problem with nca or mike other than differances on office bs i would recomend it as a company to work for, just do as you are told do not try to develope your own oppinions. that is not what they are paying you for.

sincerely,
dan
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#17 Consumer Comment

Thanx you for articulating the same tactics of which I have been subjected by NCA

AUTHOR: Don - (U.S.A.)

Bryan,

Thank you for your candid overview describing the unethical tactics leveraged by NCA. I fully inted to take action against them and would love to hear more of your experience to insure that I am able to reach out to as many people as possible who have been subjected to their criminal behavior.

Please email me at (((ROR REDACTED))) with your contact details so we can speak ASAP.

Kind regards,

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