• Report: #1052034

Complaint Review: NCH Software

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  • Submitted: Sat, May 18, 2013
  • Updated: Sat, May 18, 2013

  • Reported By: I AM KARMA — Cathedral City California
NCH Software
6120 Greenwood Plaza Blvd Greenwood Village, Colorado USA

NCH Software Never received refund, shoddy software Greenwood Village Colorado

*Author of original report: Amazing Response Thanks RipOffReport.com

*UPDATE Employee ..inside information: Refund issued April 29th

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I purchased a software called Switch which did convert my mp3 files to WMA BUT it was also supposed to send the tagging information with the file conversion. What I got was bits and pieces of tag info IF ANY at all. I talked to tech support TWICE they stated they would give me a refund. I asked for a conformation e-mail BOTH times and NEVER got one. OR the REFUND. The contact info provided is for residents of U.S.A. and Canada. Now I try to get through and all I can do is leave an email. This company is THICK AS A BRICK Aussies will know what that means. Don't deal with NCH software unless you want to get stump busted


This report was posted on Ripoff Report on 05/18/2013 08:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/NCH-Software/Greenwood-Village-Colorado-80111/NCH-Software-Never-received-refund-shoddy-software-Greenwood-Village-Colorado-1052034. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Amazing Response Thanks RipOffReport.com

AUTHOR: I AM KARMA - ()

I sent NCH tech support a sh*tty lil email using my same email address and got a response the next day. Hmmm, now they know my email address too sell me a product and to answer a nasty AND well diserved email but somehow when it comes to getting a verification email I never got one.Hmmm. All in all I checked with my bank and the refund majically appeared. *They tried to sell me a platinum support package to get my refund raised to Priority status.* I guess I'm a lucky one this company will try too get money out of you anyway they can. I don't need to tell you fellow AMERICANS this but BEWARE when dealing with any company outside the 50 states we know the BS games they play. I have since blocked any transactions from NCH Software with my banks fraud department. Thank You RipoffReport.com

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#2 UPDATE Employee ..inside information

Refund issued April 29th

AUTHOR: NCH_Support - ()

Hello,  I'm the customer service manager for NCH Software.  I want to apologize for the trouble you had with our Switch software, and confirm that we did indeed issue a refund on April 29th, 2013.   This can sometimes take 10 to 14 business days due to international banking.   It has been approved by our bank, please check with your bank on it's status.

 

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