Report: #578193

Complaint Review: NET ZERO INCORPORATED

Submitted: Thu, March 04, 2010
Updated: Thu, March 04, 2010

Reported By: lbb5757 — long beach California USA

NET ZERO INCORPORATED

21301 Burbank Blvd. Woodland Hills, Ca. 91367-6679 Internet United States of America

Phone: 805 418-2000
Web: http://www.netzero.net
Category:

NET ZERO INCORPORATED ,NETZERO.NET & WWW.NETZERO.COM INTERNET SERVICE PROVIDER FAILS TO OPERATE WITHIN THE BOUNDRIES OF THEIR OWN CONTRACT! UNETHICAL BUSINESS PRACTICES Internet

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I signed up with netzero on jan. 27th, 2010. I was promised a 30 day FREE TRIAL w/ 30 days of technical support & a FREE entertainment pkg (which consisted of netzero online games & American Greetings Ecards)Netzero requires your bank card @ the time of signing... For more than a week, It was impossible to establish service. Netzero was a total nightmare; due to error messages & so called modem prolems that does not exist with other isp's , only Netzero... .I finally attempted to contact netzero's technical support via phone. I rcv'd a msg "You will be billed $1.95 per minute." I hung up and began firing off emails to them; Which was not returned more often than not! I did rcv a couple of replies that was several pages of total technical jargon! After rcv'g another (too technical for me) email form them. BTW: Netzero did not correct, nor did they apologize for any of their practices. In fact Netzero never did acknowledge any technical prolems on their part , except that the problem's must be with my pc. Feb. 8th, I notified netzero via email that the problems i had been experiencing would take me to long to sort out; Please unenroll me from their services! Naively unaware until on Feb. 27th when i began getting bank fees charged to me to the sum $122. for netzero's monthly fee, along with their entertainment pkg. (Everything that netzero could think to bill me for!!) Inspit of, bu this time i was once again firing off emails promising to see them in court....which i intend to do too!

This report was posted on Ripoff Report on 03/04/2010 03:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/NET-ZERO-INCORPORATED/internet/NET-ZERO-INCORPORATED-NETZERONET-WWWNETZEROCOM-INTERNET-SERVICE-PROVIDER-FAILS-TO-OP-578193. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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