• Report: #984956

Complaint Review: NETFLIX

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  • Submitted: Thu, December 20, 2012
  • Updated: Thu, December 20, 2012

  • Reported By: aw — Destin Florida United States of America
NETFLIX
Internet United States of America

NETFLIX Dbl charged on same account for year and a half Internet

*Consumer Comment: Your not giving yourself enough credit...

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When Netflix changed their format to streaming they had send out an email to customers that there were options to services. I decided to change to streaming instead of dvd's and also logged into their webpage and asked to change my email and deactivate the one I had with them since 2004.

I did just that and registered new email and changed my billing format.

Only after 1.5 years did I realize after analyzing my bank statement that they were double charging. One charge came at the first of the month and the other at the end of the month. This made it easier for me not to catch it. I do take some responsibility but I am not the type to reconcile my bank statement every month.

Once I started calling they said they could only refund one month. I called back and spoke to someone that gave me a customer resolution number and told me I would need to take it up with my bank as they were only allowed to refund one month.

The last time I called the rep said I should have never been given that number and no matter whom I spoke with I would get the same answer. NO REFUND! I did try going to my bank and explained the situation but they could only refund 3 mths.

Netflix even admitted they saw no activity on the old acct. for almost a year yet, no refund. I think it is very poor customer service and ended cancelling my account with no real resolution. Really don't like Netflix and how they spoke to me and handled the situation.

This report was posted on Ripoff Report on 12/20/2012 11:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/NETFLIX/internet/NETFLIX-Dbl-charged-on-same-account-for-year-and-a-half-Internet-984956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Your not giving yourself enough credit...

AUTHOR: Robert - (U.S.A.)

I do take some responsibility but I am not the type to reconcile my bank statement every month.
- Actually you need to take most of the responsibility.  Yes, there was a problem as they have been charging your account 2 times a month.  But the "I don't reconcile" my account every month is 100% on you and you are just asking for trouble. 

One charge came at the first of the month and the other at the end of the month. This made it easier for me not to catch it.

- Yep, it sure does make it harder.  Almost as hard as not catching it because you don't reconcile your accounts monthly.  You apparently only reconcile your account every 18 months, as if you truly did you would have noticed it the first month you actually got around to reconciling your account, because there would have been an extra debit that you would not have accounted for.

I did try going to my bank and explained the situation but they could only refund 3 mths.
- You should take this..as that is the best you will probably get.  Your bank probably did this strictly as a courtesy to you and you are actually lucky as most of the time they will only refund 2 months.  Just hope you don't need this same courtesy when you have a real case of fraud because of your lack of attention to your account.

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