NETFLIX Dbl charged on same account for year and a half Internet
*Consumer Comment: Your not giving yourself enough credit...
When Netflix changed their format to streaming they had send out an email to customers that there were options to services. I decided to change to streaming instead of dvd's and also logged into their webpage and asked to change my email and deactivate the one I had with them since 2004.
I did just that and registered new email and changed my billing format.
Only after 1.5 years did I realize after analyzing my bank statement that they were double charging. One charge came at the first of the month and the other at the end of the month. This made it easier for me not to catch it. I do take some responsibility but I am not the type to reconcile my bank statement every month.
Once I started calling they said they could only refund one month. I called back and spoke to someone that gave me a customer resolution number and told me I would need to take it up with my bank as they were only allowed to refund one month.
The last time I called the rep said I should have never been given that number and no matter whom I spoke with I would get the same answer. NO REFUND! I did try going to my bank and explained the situation but they could only refund 3 mths.
Netflix even admitted they saw no activity on the old acct. for almost a year yet, no refund. I think it is very poor customer service and ended cancelling my account with no real resolution. Really don't like Netflix and how they spoke to me and handled the situation.
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