- Report: #984956
Report - Rebuttal - Arbitrate
Complaint Review: NETFLIX
NETFLIXInternet United States of America
NETFLIX Dbl charged on same account for year and a half Internet
*Consumer Comment: Your not giving yourself enough credit...
I did just that and registered new email and changed my billing format.
Only after 1.5 years did I realize after analyzing my bank statement that they were double charging. One charge came at the first of the month and the other at the end of the month. This made it easier for me not to catch it. I do take some responsibility but I am not the type to reconcile my bank statement every month.
Once I started calling they said they could only refund one month. I called back and spoke to someone that gave me a customer resolution number and told me I would need to take it up with my bank as they were only allowed to refund one month.
The last time I called the rep said I should have never been given that number and no matter whom I spoke with I would get the same answer. NO REFUND! I did try going to my bank and explained the situation but they could only refund 3 mths.
Netflix even admitted they saw no activity on the old acct. for almost a year yet, no refund. I think it is very poor customer service and ended cancelling my account with no real resolution. Really don't like Netflix and how they spoke to me and handled the situation.
This report was posted on Ripoff Report on 12/20/2012 11:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/NETFLIX/internet/NETFLIX-Dbl-charged-on-same-account-for-year-and-a-half-Internet-984956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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