NETSPEND is so messed up. first of all let me start off by saying that I have NEVER encountered a pleasureable conversation or even close to being acceptable for that matter. The customer service reps are FEARLESS in how they treat you OMG!!
There has only been one time that I ever spoke to someone who spoke fluent english and all the rest can barely speak a lick of it first n foremost. Call for yourselves just for shits n giggles just to see what Im talking about.
Oh wait, you cant speak to a human unless you are a card holder, I forgot. So this means if you are a potentional customer with questions and these questions cannot be answered by the place where the card was purchased (because these places always say "call NETSPEND") and if your questions cannot be answered on their little questionaire "Q&A" then you most likely will call them but you will run into a problem because the robot asks for your "card number" and if you dont punch it in, you dont speak to anyone!! Thats right!!
Now, lets just say that your card has been stolen, u must know ALL 16 numbers to that particular card memorized or they will not speak to you regarding this!!! OMFG!! They INSIST that you give your 16 digit card number at the beginning of the call no matter what the call is concerning!!! Questions!! Comments!! Dont matter!!
If yuo are not a card member guess how NETSPEND claims they need to "idetify the caller" folks? You guessed wrong!!! They ask for your SOCIAL SECURITY NUMBER folks!!! YES, thats right!! YOUR SSN!!! And your not even a card holder!!! How do I know this? Because I had some associciates that had some questions and I was unable to answer them so I called NETSPEND for them on a 3-way and we went through hell trying to get their questions answered.
I didnt feel like getting up out the bed to get my purse downstairs to get my freaking card so I can punch those digits in just so their questions could be answered but everytime we punched the option to speak with a live operator, it demands on a card number so naturally I thought to myself "what if my card was stolen" how would I get a live person? We finally got a live person AFTER I got my card and AFTER about 25 mins of being on hold. Amazing.
Anyways, as my friends had tried to ask their questions the rep asked for their card number and when they said they werent customers as of yet, the rep asked for their SSN and it would ONLY be used as a "one time" identification purpose. WE WERE FLABBERGASTED!!!!
By the time I spoke to a supervisor they hung up and I spoke to Erwin-00743 ext-5515 (Im willing to bet this isnt his name or his REAL ext or employee ID number) he was so rude and deflected any responsibility off NETSPEND and totally defended these other REPS by saying that he was sure that the reason they were asked for their SSN was so they could pull up "their account" even though I repeaded told him that they were not members. He then kept saying "Well if there isnt anything else maam, Im going to have to end this call".
Erwin had an excuse and explanation for everything and borderlined called me a liar in the beginning by saying he doubted this and that about not being able to get through without punching in the card number and then also sort of called me a liar by saying he doubted the sh*t about the SSN even though he managed to come up with what he thought would be a acceptable reason for the REPS asking for their SSN.
This company is unethical. They are unprofessional & rude. And in my opinion alot of them are just plain old stupid. I mean dumb. Uneducated. Under acheivers. Losers. Bums.
Im pulling everything off that little card and maing my exit. GOODBYE NETSPEND.
S M H
Ft Wayne, Indiana