• Report: #1027699

Complaint Review: NETSPEND

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  • Submitted: Tue, March 12, 2013
  • Updated: Tue, March 12, 2013

  • Reported By: firstladysse — Memphis Tennessee United States of America
NETSPEND
5501 S. BROADBAND LANE SIOUX FALLS, South Dakota United States of America

NETSPEND METABANK someone opened up a prepaid card using my information with this company and attempted to stael my IRS refund SIOUX FALLS, South Dakota

*UPDATE Employee: NetSpend

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netspend allowed someone to open up an account using my date of birth and social security card, and a different address which didn't belong to me. I called in hopes to receive more information but they didnt provide me with any. The only thing the representive said was that she'll close the account which led me to call credit companies and the IRS to place fraud alerts on my accounts because that was the account that my refund uploaded too through the bank.

This report was posted on Ripoff Report on 03/12/2013 03:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/NETSPEND/SIOUX-FALLS-South-Dakota-57108/NETSPEND-METABANK-someone-opened-up-a-prepaid-card-using-my-information-with-this-company-1027699. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

NetSpend

AUTHOR: NetSpend Corporation - ()

We understand that your identity information was compromised and used to set up an account for your tax return.



In cases of ID theft involving tax returns, we advise contacting the IRS at 1-800-908-4490 or www.irs.gov, to file a claim.  They will be able to assist you with getting your funds returned.



We sincerely apologize for any inconvenience this has caused you. We hope the problems you have experienced will not bear any reflection on our company and the services we provide.



Thank you,



NetSpend

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