• Report: #1090511

Complaint Review: NETSPEND

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  • Submitted: Tue, October 08, 2013
  • Updated: Tue, October 08, 2013

  • Reported By: cynthia — dallas Texas
NETSPEND
, Select State/Province USA

NETSPEND wont release funds internet austin texas

*UPDATE Employee: NetSpend

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I lost a prepaid card that i had purchased for internet shopping I did call to report it and i was advised I needed to register the card in order to to get a replacement card. For some odd reason the mail man returned the card to sender and when i called asking about the card they wanted me to send a copy of my ss card my dl and my marriage certificate. I did what they asked and then i was put thru a series of security questions. I passed and was told my new card with funds would be in the mail in a few days. I received my card 14 days later with no money I had to go thru another series of security questions and i passed then they wanted information on the old card i had gotten about 3 months ago. they wanted the amount of the last deposit. Ive bought about 10 more prepaid cards since then i cant remember so they are still holding my funds because i failed another security question


This report was posted on Ripoff Report on 10/08/2013 06:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/NETSPEND/Select-StateProvince/NETSPEND-wont-release-funds-internet-austin-texas-1090511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

NetSpend

AUTHOR: NetSpend Corporation - ()

We understand your concerns regarding the security information we requested, but we can assure you that it is for the protection of your account.

 

We would appreciate the opportunity to assist you with this and request that you send your information to feedback@netspend.com.

 

Thank you,

 

NetSpend

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