• Report: #952440

Complaint Review: NETZERO 4G HOTSPOT

  • Submitted: Mon, October 08, 2012
  • Updated: Wed, January 06, 2016

  • Reported By: MaxWright — Jonesboro Georgia United States of America
NETZERO 4G HOTSPOT
29011 COMMERCE DR Internet United States of America

NETZERO 4G HOTSPOT NETZERO 4G PERSONAL HOTSPOT DO NOT BUY THE NETZERO 4G HOTSPOT - I USED UP ALL MY MOBILE BROADBAND BY CHARGING MY UNIT!! Internet

*Consumer Comment: Net Zero is b*******

*General Comment: NetZero 4G Wireless Hotspot

*Consumer Suggestion: Netzero 4G Service Can be Useful

*Consumer Comment: NetZero 4G

*General Comment: netzero SUCKS

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I JUST RECEIVED MY NETZERO 4G PERSONAL HOTSPOT. I PLUGGED IT IN TO GET FULLY CHARGE BEFORE I TRIED TO TEST IT TO SEE IF IT WORKS.

I LEFT IT PLUGGED IN OVERNIGHT! THE FOLLOWING DAY (KEEP IN MIND I HAVE NOT ACTUALLY USE IT YET), I RECEIVED THIS MESSAGE! (Also keep in mind, I changed the ID and Password on the unit, to make sure no one can share my hotspot 4G without my authorization)

Dear Maxwell,
You've reached the data limit for this billing cycle. In order to continue using your NetZero 4GMobile Broadband, please upgrade your Service Plan. After you upgrade, you will be able to connect to the Internet again within 15 minutes.

To upgrade your plan, please sign in to your account page at http://account.netzero.com and click on "Upgrade Your Service Plan" in the Mobile Broadband section.

I CALLED TO COMPLAIN, THINKING THIS WAS AN ERROR. [continued below]....
..... BOY, WAS I SHOCKED WHEN I WAS TOLD THAT " Mr Wright.... While it's being charged, it will can use up all the data "WITHOUT YOU ACTUALLY USING IT" ...WITHOUT BEING CONNECTED, I DID NOT UPLOAD OR DOWN LOAD A THING! BUT IT USED UP ALL MY BRAND WIDTH JUST FOR ME TO CHARGE THE UNIT??? WTF??

I'm still in shock! I did not check RIPreport.com before I purchase this unit for a total of $74 (delivered)...I should have googled netzero, because I saw 58 complaints lodged against netzero... I DID NOT KNOW THIS COMPANY ABUSED IT'S CUSTOMERS LIKE THIS! THE COMPLAINTS VARIES FROM DIFFERENT DEPARTMENTS AND ISSUES, BUT THE COMMON DENOMINATOR IS "NETZERO" THE COMPANY!

I'm sure they used all type of "reasonable" justifications....but in the end... "WHERE THERE IS SMOKE............THERE IS FIRE!!!!! STAY AWAY FROM THE COMPANY!!! DO NOT BUY ANYTHING FROM SUCH AN ABUSIVE COMPANY...IT'S ABUSIVE TO IT'S CORE, THAT WHY I'M TYPING TO WARN OTHERS TO READ RIPOFFREPORT.COM BEFORE YOU BUY ANYTHING!!

IF YOU REALLY WANT A HOTSPOT. GO WITH (((competitor's name redacted)))... If the signal is strong in your area... Please go with (((redacted))) ... I had to return my hotspot from (((redacted))) because of signal strength!! BUT, their customer service was AWESOME! NETZERO HAS THE WORSE CUSTOMER SERVICE!

My model# WIXFMM-122  Parts# 990750-0237R Just incase someone think I'm for one company vs another. I'm a real estate broker.... I have no association with NETZERO or (((redacted))) ...

BUY (((redacted))), they did not have coverage in my area so I had to return it... but customer service was awesome. The area that I had coverage was great!!

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name

This report was posted on Ripoff Report on 10/08/2012 02:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/NETZERO-4G-HOTSPOT/internet/NETZERO-4G-HOTSPOT-NETZERO-4G-PERSONAL-HOTSPOT-DO-NOT-BUY-THE-NETZERO-4G-HOTSPOT-I-USED-952440. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 Consumer Comment

Net Zero is b*******

AUTHOR: Zakk - ()

it's the same garbage internet you get from clearwire.  i live in a huge metroplex and live less than a mile from two 4g internet towers.  the netzero hotspot device is constantly losing its connection and never has more than two bars.

when i tried to explain to "customer service" they used every excuse they could to try and make it sound like it was my fault!

"put the hot spot in the window so it will get better reception"

"did you reset the device?"

"perhaps there are trees in your yard? maybe the trees are blocking the signal"

"yes it does show you are in our coverage area on the map on our website. however, our map does not allow for variables such as terrain or the construction of your house. perhaps there is too much brick in your house"

I don't live at the bottom of a canyon inside a lead bunker!

if the device is sitting in the window sill and doesn't work in a regular house in a neighborhood that's so new it barely even has trees LESS THAN A MILE FROM THE TOWER, then maybe there is something wrong with the device!

I tried to explain this to customer service but they were so busy interupting my with excuses that i just hung up.

i changed my debit card number so that they couldn't bill me anymore or charge me any stupid cancellation fees and am now using another internet service provider somewhere on the VERIZON

 

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#2 General Comment

NetZero 4G Wireless Hotspot

AUTHOR: Juan - ()

I using the service for almost a year 200MB a month. I am using the hotspot for my Nexus 7 checking emails, browsing the web, reading news.

I am really happy with the service.

In a few month I am moving the service for $19.99 [1GB]. This is more that i need.

If you planing to watch movies in Nexflix and download HD videos this is not for you,... but for the regular email and browsing rutine this is more that we can ask.

I will recomend this for business if data plan of your cell plan sucks. Data plans are expensive and Monopolies dont do absolutelly nothing to make it cheaper.

I already canceled my cell plan and using the google phone [free] no for voice but for messages. In case of emergencies i can connect using my Magic jack account.

probably I am saving $100 a month with a few of these changes and the service of Netzero.

Thank You netzero for a great service

*********************

he estado utilizando el servicio durante casi un año de 200 MB al mes. Estoy utilizando el punto de acceso para mis Nexus 7,... Controlar email, navegar por la web, leer las noticias.

Estoy muy contento con el servicio.

En unos pocos meses me voy a mudar el servicio por $ 19.99 [1GB]. Esto es más que necesito.

Si planing para ver películas en Nexflix y descargar vídeos de alta definición no es para ti, ... pero para el correo electrónico regular y navegar rutina esto es más que podamos hacer.

Yo recomendaría este para los negocios si el plan de datos de su plan de celular es una mierda. Los planes de datos son costosas y los monopolios no le hacen nada absolutamente impresionante para hacerlo más barato.

Ya cancelé mi plan de celular y el uso del teléfono google [libre] no de voz, pero para los mensajes. En caso de emergencia puedo conectar con mi cuenta de Magic Jack.

Probablemente me estoy ahorrando $100 al mes con algunos de estos cambios y el servicio de NetZero.

Gracias netzero por un gran servicio.

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#3 Consumer Suggestion

Netzero 4G Service Can be Useful

AUTHOR: jd3901 - ()

I've had Netzero 4G service for about 1.5 years, and has been useful and economical for me.  Granted, their service is only economical for people who need limited 4G service as some magazine articles have stated.  At home I use a cable broadband service for more unlimited service for personal and work use.  I use the NetZero service for limited use when away from home to look at email and some internet use, instead of more costly monthly unlimited hotspot or smartphone service which I didn't feel that I needed.  I've used a tablet or ipod touch for this.  I've never gone over the limited service level, but depends somewhat on what you do with the service also - email and light web browsing would use limited service.  While some downloads, movie/video/youtube, and music - multi-media will use up the service much faster.  If you need that service, then you probably should look for a different service provider.  Another limitation is that netzero is only offering 4g service which is only available in major metropolitan areas, no 3g.  So if you need the service other locations, you may need a provider that includes 3g also - provider coverage maps on their internet sites usually provide this info.

However, if this is the right fit for you, it can provide wireless service for little money and save hundreds a year over some other more unlimited options that may not be needed.

Note that while you are charging the unit, you can press the on/off button so that it charges only and doesn't broadcast the internet signal.  I'm surprised that support didn't explain that.  Also note that the problem with the anti-virus would primarily be the large update downloads that they do, which could use up a substantial amount of service.  Best to schedule that to occur from your home broadband provider - also would run faster.

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#4 Consumer Comment

NetZero 4G

AUTHOR: MannyG - (United States of America)

The only way that I can see how one can use-up data while charging a hotspot device, is if one is "connected" to the Internet while charging the device. Other than that, I agree with the reports before me.



I paid $79.95 for my stick device on 04-13-2012. I thought this was expensive but since it came with 200MB a month for a whole year, I decided to give it a try. I'm so glad that I kept my NetZero dial-up service during this period, because I soon realized that 200, or even 500MB a month, is not enough for even the casual web surfer. NetZero has good dial-up plans, but their 4G plans are one of the worst in the business.



I made this clear to them in a survey. I'm hoping that they will revamp there plans in order to make them more competetive with other 4G providers.
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#5 General Comment

netzero SUCKS

AUTHOR: essencenyc - (United States of America)

I had just purchased my 4g device and only used it for an hour on to get a notice that I have used up my data. REALLY?? bottom line I called and wasd told I should turn off all programs and antivirus. Now why would I turn off my anti virus if I'm searching the web. I haven't even had the device for 2 weeks. So just charging your unit and having programs open runs up data. These people are CROOKS. Mr Wright I so agree with you.
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