- Report: #952440
Report - Rebuttal - Arbitrate
Complaint Review: NETZERO 4G HOTSPOT
NETZERO 4G HOTSPOT29011 COMMERCE DR Internet United States of America
NETZERO 4G HOTSPOT NETZERO 4G PERSONAL HOTSPOT DO NOT BUY THE NETZERO 4G HOTSPOT - I USED UP ALL MY MOBILE BROADBAND BY CHARGING MY UNIT!! Internet
*Consumer Comment: NetZero 4G
*General Comment: netzero SUCKS
I LEFT IT PLUGGED IN OVERNIGHT! THE FOLLOWING DAY (KEEP IN MIND I HAVE NOT ACTUALLY USE IT YET), I RECEIVED THIS MESSAGE! (Also keep in mind, I changed the ID and Password on the unit, to make sure no one can share my hotspot 4G without my authorization)
You've reached the data limit for this billing cycle. In order to continue using your NetZero 4GMobile Broadband, please upgrade your Service Plan. After you upgrade, you will be able to connect to the Internet again within 15 minutes.
To upgrade your plan, please sign in to your account page at http://account.netzero.com and click on "Upgrade Your Service Plan" in the Mobile Broadband section.
I CALLED TO COMPLAIN, THINKING THIS WAS AN ERROR. BOY, WAS I SHOCKED WHEN I WAS TOLD THAT " Mr Wright.... While it's being charged, it will can use up all the data "WITHOUT YOU ACTUALLY USING IT" ...WITHOUT BEING CONNECTED, I DID NOT UPLOAD OR DOWN LOAD A THING! BUT IT USED UP ALL MY BRAND WIDTH JUST FOR ME TO CHARGE THE UNIT??? WTF??
I'm still in shock! I did not check RIPreport.com before I purchase this unit for a total of $74 (delivered)...I should have googled netzero, because I saw 58 complaints lodged against netzero... I DID NOT KNOW THIS COMPANY ABUSED IT'S CUSTOMERS LIKE THIS! THE COMPLAINTS VARIES FROM DIFFERENT DEPARTMENTS AND ISSUES, BUT THE COMMON DENOMINATOR IS "NETZERO" THE COMPANY!
I'm sure they used all type of "reasonable" justifications....but in the end... "WHERE THERE IS SMOKE............THERE IS FIRE!!!!! STAY AWAY FROM THE COMPANY!!! DO NOT BUY ANYTHING FROM SUCH AN ABUSIVE COMPANY...IT'S ABUSIVE TO IT'S CORE, THAT WHY I'M TYPING TO WARN OTHERS TO READ RIPOFFREPORT.COM BEFORE YOU BUY ANYTHING!!
IF YOU REALLY WANT A HOTSPOT. GO WITH (((competitor's name redacted)))... If the signal is strong in your area... Please go with (((redacted))) ... I had to return my hotspot from (((redacted))) because of signal strength!! BUT, their customer service was AWESOME! NETZERO HAS THE WORSE CUSTOMER SERVICE!
My model# WIXFMM-122 Parts# 990750-0237R Just incase someone think I'm for one company vs another. I'm a real estate broker.... I have no association with NETZERO or (((redacted))) ...
BUY (((redacted))), they did not have coverage in my area so I had to return it... but customer service was awesome. The area that I had coverage was great!!
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
This report was posted on Ripoff Report on 10/08/2012 02:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/NETZERO-4G-HOTSPOT/internet/NETZERO-4G-HOTSPOT-NETZERO-4G-PERSONAL-HOTSPOT-DO-NOT-BUY-THE-NETZERO-4G-HOTSPOT-I-USED-952440. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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