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  • Report: #630832

Complaint Review: NEW Customer Service Co. Inc.

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  • Submitted: Thu, August 12, 2010
  • Updated: Thu, August 26, 2010

  • Reported By: John — Hopewell New Jersey United States of America
NEW Customer Service Co. Inc.
22660 Executive Drive Sterling, Virginia United States of America

NEW Customer Service Co. Inc. National Electronics Warranty Company REfuse to honor "No Lemon "Policy Sterling, Virginia

*UPDATE Employee: Response to John re: Laptop Repairs

*Consumer Suggestion: Date of Purchase

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I bought 3 year extended service plan for HP Laptop from Sams Club.


Had to send the computer in for repair for the same problem three times. Each time it came back with same problem or the same problem recurred after initially being fixed. 


No Lemon Clause in plolicy states: "During the term of this Contract, after three (3) service repairs have been completed on an individual Product, for the same defect and the Product requires a fourht repair, as determined by Us, We will replace it with a Product of comparable performance."


NEW siply refuses to honor this agreement and are only willing to send the laptop in for repair again!


This report was posted on Ripoff Report on 08/12/2010 06:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/NEW-Customer-Service-Co-Inc/Sterling-Virginia-20166/NEW-Customer-Service-Co-Inc-National-Electronics-Warranty-Company-REfuse-to-honor-No-Le-630832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Response to John re: Laptop Repairs

AUTHOR: Laura - (USA)

Hello John,

I am in the corporate communications department for NEW. On behalf of the company, we are sorry that your service experience did not leave you completely satisfied. Customer care is extremely important to NEW in fact delivering service excellence is one of our core values.

In order to research your claim further, we will need some additional information from you - your full name and the phone number you have registered your claim under.  Since we are unable to post any emails in this response, please reach out directly to (571) 323-7146 and we will be able to handle your concerns.

Again, we apologize for the difficulties you have experienced.

NEW Customer Service Companies, Inc

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#2 Consumer Suggestion

Date of Purchase

AUTHOR: IntheKnow - (USA)

Did any repair occur in year 1??  If so, that doesn't count towards the lemon as NEW does not take any responsiblity for mfr warranty.  If not, get Club Mgr to escalate to NEW and you will be taken care of.
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