- Report: #630832
Report - Rebuttal - Arbitrate
Complaint Review: NEW Customer Service Co. Inc.
NEW Customer Service Co. Inc.22660 Executive Drive Sterling, Virginia United States of America
NEW Customer Service Co. Inc. National Electronics Warranty Company REfuse to honor "No Lemon "Policy Sterling, Virginia
*UPDATE Employee: Response to John re: Laptop Repairs
*Consumer Suggestion: Date of Purchase
I bought 3 year extended service plan for HP Laptop from Sams Club.
Had to send the computer in for repair for the same problem three times. Each time it came back with same problem or the same problem recurred after initially being fixed.
No Lemon Clause in plolicy states: "During the term of this Contract, after three (3) service repairs have been completed on an individual Product, for the same defect and the Product requires a fourht repair, as determined by Us, We will replace it with a Product of comparable performance."
NEW siply refuses to honor this agreement and are only willing to send the laptop in for repair again!
This report was posted on Ripoff Report on 08/12/2010 06:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/NEW-Customer-Service-Co-Inc/Sterling-Virginia-20166/NEW-Customer-Service-Co-Inc-National-Electronics-Warranty-Company-REfuse-to-honor-No-Le-630832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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