• Report: #527411

Complaint Review: NEXTEL/boost Mobile/ Motorola

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  • Submitted: Mon, November 23, 2009
  • Updated: Tue, October 19, 2010

  • Reported By: Lynn — yucaipa California U.S.A.
NEXTEL/boost Mobile/ Motorola
11950 S. W. Garden Place Portland, Oregon United States of America

NEXTEL/boost Mobile/ Motorola Boost Mobile Vesta Glorified Thieves, Liars, Rude/Stupid CSR's Will Do anything to get your money, ATM Theives Portland, Oregon

*Consumer Comment: Boost is my hero

*Author of original report: Happy with Service

*Consumer Comment: #2

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   On 11/19/2009  signed up for Boost Mobile,  Unlimited Calls, Text, Internet, Walkie/Talkie, Camera, Video for just $50.00 a month.  After 8 hrs on the Phone with Boost CSR'S, and no luck with connecting the service I took the Phone to Radio Shack to get it checked out, couldn't get it too work. Radio Shack comfirmed my Phone was defective.    I packed my Phone back in the box and sent it back to Boost Mobile/Motorolla, 1251 S. Perry Rd, Plainfield In. 46168-7653.  Boost Mobile/Motorolla is to refund me  $108.74.


    11/20/2009 I went to Nextel and purchased a new Phone.  I was told to call Boost Mobile with the SIM, IMEI, and Authorization Numbers to connect the service.....


    This process took 4 CSR'S, and 2 Supervisors 7 more hrs. to complete..... during all of this I was told how stupid I was.  They kept telling me to take out the SIM Card and place it under the Battery !!!  [ My phone has a slot for the SIM card ].  The last CSR told me she was just plain tired of talking to me, she was reading from the BOOk and I was not listening to her....


    Back to Nextel I go,  I had everything connect properly.   Finally, the Phone started to work.


    Checking my Bank a few hrs. later  I had a $50.00 withdrawl payable to Boost Mobile  11950 S.W. Garden Rd. 888-440-9958.


     Within 3 minutes another withdrawl came thru for $50.00 payable to Boost Mobile 11950 S.W. Garden Rd.  888-440-9958.


      A few minutes later another $50.00 withdrawl came thru payable to Boost Mobile Vista   888-440-9958.


       I made calls to Boost Mobile inquiring why they were taking  3 payments of $50.00 out of my Account.  Boost Mobile DENIED taking any payments out of my account...    Tomorrow I have to cancel my Debit Card and start fighting to get this Money back .


        Boost Mobile should be investigated and put out of Bussiness.  This is FRAUD and Theft by Deception.


        After reading the Rip Off Reports,  I can only fear what will happen next. But I won't have Cell Phone Service with Boost Mobile next month.


This report was posted on Ripoff Report on 11/23/2009 02:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/NEXTELboost-Mobile-Motorola/Portland-Oregon-/NEXTELboost-Mobile-Motorola-Boost-Mobile-Vesta-Glorified-Thieves-Liars-RudeStupid-CSR-527411. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

Boost is my hero

AUTHOR: Pablo - (United States of America)

Boost Mobile is the best thing to come along to the cell phone industry since the invention of a cell phone.  I pay $50/month for unlimited everything.  I find their customer service to be top notch.  After a decade living through an AT&T nightmare, it's like dying and going to heaven with Boost.  No contracts and a flat fee.  That says it all in a nutshell.
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#2 Author of original report

Happy with Service

AUTHOR: Lynn - (U.S.A.)

 I still have Boost Mobile and it is working out good except for one thing. I pay my bill every month 3 to 5 days early at thier store.   Boost Mobile interrupts my service for none payment every month.  I have to call them on the 19th every month to re-instate my phone service.  FYI .....   For those who are interested in Boost Mobile, sign up at one of their stores and pay in cash...... Do not sign up on line,  they will double bill you.  They will collect funds 30 days in advance.....if given access to your C.C. or Debit Card.


I have Unlimited Service and it is good.  Never had a dropped call, lines are clear and the calling area is is good.    Now if I can just get them to stop interrupting my monthly service for non-payment.


 

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#3 Consumer Comment

#2

AUTHOR: Jimmy - (United States of America)

I am experiencing the same issue with the multiple transactions coming out of my account, the only difference is I have 2 of them and was told that i would be credited back to my boost account, not my bank account, eff this company right now
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