• Report: #1026498

Complaint Review: NIRVANA'S SALON & SPA

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  • Submitted: Sun, March 10, 2013
  • Updated: Sun, March 10, 2013

  • Reported By: Exes — snellville Georgia United States of America
NIRVANA'S SALON & SPA
4960 COVINGTON HIGHWAY Internet United States of America

NIRVANA'S SALON & SPA EBONE' TRACKMASTER UNPROFESSIONAL, RUDE, LIER, RIP OFF , Internet

*REBUTTAL Owner of company: DISGRUNTLED LYING CLIENT

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This salon is a big ripoff. she is very unprofessional she beat me out of a total of $765.00 me and my two daughters went to get a sew in weave with the Brazilian wavy hair which I purchased seven bundles at the cost of $55.00 a bundle and she charged each one of us $120.00 apiece she told us her work was guaranteed. she cut our hair wrong and got upset when I told her I wanted my money back she stated no refunds and she will not do my hair over because I disrespected her shop all I wanted was my hair done the right way or just give me my money back so  asked for my money back
 
MY name is Exes  I was approached by Ebone' the owner/ chief stylist of Nirvana's salon & spa she told me and my two
daughters Clintina Jean & Shakiera Williams. She stated she was the "TRACK MASTER" when it comes to sewing in a hair weave so I gave her a chance me and my girls went to salon on 03/01/2013 at 9:30 am she told me her work was guaranteed. We did not leave until 10:30 pm .when I got up the next morning my hair was loose and she did not do what I ask her. She told me to come in the shop on that Monday 03/04/2013 and she would redo my hair. when I got there she was doing someone else hair she had her sick child in the salon that was throwing up all over the shop. she then told me she had to take her daughter to the hospital and she would call me she never called me. I called her several times no response so on 03/08/2013 I went to her shop she was out in the parking lot and as I got out of my truck the car pulled off and the clients
in the shop stated she just pulled off. I called her cell #404-56-6122 she answered the phone and I ask her why did she leave she stated that was not her I ask her was she coming to the shop she said she will be there she then call
her employee and her employee stated to her your client from Saturday is here and she want her money back.
 
after that she called my phone cursing me telling me I better leave her shop I told her I was waiting on her to get there because she messed me and my girls hair up and I want my money back and she is selling out dated vitamins which I also purchased she came to the shop with her two sons which each one of them weigh about 300 pounds apiece she was threatening me cursing me and coming toward me like she wanted to fight me and one of her sons come toward me I was sitting in the chair. he reach out to touch me and I told him he better not put his hands on me then she stated she was not doing our hair over or giving me my money back because I disrespect her shop by coming and asking for my money back and her words were get the f**k out of my shop before I f**k you up. she does not sterilize her combs she drop them on
the floor and used them all I wanted was my money back so was very rude and hostile.


This report was posted on Ripoff Report on 03/10/2013 12:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/NIRVANAS-SALON-SPA/internet/NIRVANAS-SALON-SPA-EBONE-TRACKMASTER-UNPROFESSIONAL-RUDE-LIER-RIP-OFF-Internet-1026498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

DISGRUNTLED LYING CLIENT

AUTHOR: Owner of Nirvana's Salon & Spa - ()

 I can't say that I'm surprised that this woman did this because she seemed like trouble from the start. I originally met her while I purchased hair for one of my clients who is disabled and couldn't access the hair store on her own. I advertised to many of the women in the store and made apps with 8 of them, and actually did 6 of those women. In addition to this woman "EXES", I installed Brazillian hair for her two daughters (one adult, one teen) the adult daughter not only paid for them all, EXESdidnt pay a dollar, she was completed by me first, loved her hair so much, she went and got her teen son and younger daughter and had me do her sons dread Locs that very day after the 3rd sew in which was EXES's. 
They all loved thier completed looks. The oldest daughter Tina as well as the other young lady Kiera were very pleasant, they were cordial, and made casual banter which is customary, but EXES from the onset was a "CHATTERBOX" trying to get invited to cookouts at my house, trying to be included in the events  we attend and just rattling on about everything and nothing.... MIAMI THIS, MIAMI THAT.....,!!! She sees another of my salon employees doing a quick weave ( a process in which weave is bonded glued to the clients hair using a variety of barrier methods to protect the hair. I never sanction this  style because due to improper application or removal by uskilled amatuers, because ive seen too many clients hair SEVERELY THINNED or BALD) many of these women would patronize a stylist in my salon because she was an expert in this area...  !

Exes repeatedly expressed an interest in having the QUICKWEAVE instead, when I originally met her she removed her hat and showed me her hair I saw the CLASSIC TELLTALE SIGNS OF QUICKWEAVE DAMAGE..... She had TWO INCHES OR MORE OF BALDNESS OF HER EDGES ALL THE WAY AROUND HER HAIRLINE...   
I told her it would require her to be installed using a net and she would be fine. Because she kept referring to the QUICKWEAVES the other stylist was doing I told her since u was used to getting QUICKWEAVES she should just make an appt with the stylist and get what she's used to.... SHE EMPHATICALLY STATED "I DON'T WANT YOU TO BE MAD AT ME FOR GOING TO SOMEONE ELSE" I ensured her we didn't have that issue in our salon and it was fine, she asked me if I was sure about 10 times...  SHE REPEADTEDLY SAID "I WANT TO TRY SOMETHING NEW, CAUSE YOU GOTTA KEEP UP WITH THE YOUNG FOLKS"..... Her daughters both had HEALTHY HAIR and I have photos of the younger daughter which I will post to prove her pleasure along with other evidence of my work...

EXES PROCEEDED TO BEGIN TALKING ABOUT HOW SHE SHOPS ALL THE TIME BASICALLY THE TYPICAL RANT THAT HAIRDRESSERS ARE FAMILIAR WITH WE CALL THEM "INCOME TAX TIME BALLERS" A GENTLEMAN WHO SELLS COSTUME JEWELRY TO OUR STAFF AND CLIENTS EVERY FRIDAY AND SATURDAY COMES IN AND SHE'S FLIRTING WITH HIM INSTANTLY AND WHEN HE'S NOT RECEPTIVE TO IT SHE BEGINS TRYING TO VALIDATE HERSELF TO THE ROOM BY BUYING TONS OF JEWELRY FROM HIM. MOST PEOPLE SPEND ON AVERAGE $15-20 SHE DROPS $120 for costume jewelry TRYING TO PROVE SOMETHING, SHE THEN PROCEEDS TO BUY $119 IN COSTUME JEWELRY FROM MY SHOWCASE THEN $40 IN LEGGINGS AND RETAIL HAIR PRODUCTS SHE WAS OUT OF CONTROL AND KNEW SHE WOULD BE A PROBLEM. 
SHE EVEN TOLD ALL THE CLIENTS THAT SHE WORKS IN THE PATIENTS ACCOUNTS DIVISION AT HER JOB AND WAS INSTRUCTING THE CLIENTS ON HOW TO DEFRAUD THE HOSPITAL AND NEVER PAY THE BILL... IMAGINE A CHEAT CALLING AN HONEST PERSON A CHEAT...MI EVEN TOLD HER WE DON'T INDULGE IN THAT SORT OF STUFF THERE WHEN SHE TRIED TO IMPLORE ME TO GET MY SON TO CALL AND CHEAT THE HOSPITAL OUT OF HIS TREATMENT COST WHEN A FRIEND INQUIRED ON HOW HE WAS DUE TO HIS HOSPITALIZATION A FEWDAYS PRIOR FROM AN ASTHMA ATTACK.
. SHE IS A WOMAN OF NO, OR COMPROMISED INTEGRITY AND I KNEW SHE WAS TROUBLE. SHE ACTUALLY BRAGGED  THAT HER FAMILY AND FRIENDS DON'T EVER PAY ANY HOSPITAL BILL BECAUSE SHE TEACHES THEM WHAT TO SAY AND DO AND THAT SHE AND HER COWORKERS WILL JUST DELETE THE BILLMIF IT COMES ACROSS THIER DESK BECAUSE "THEM WHITE FOLKS GOT MONEY AND WE JUST TRYING TO SURVIVE" ... I TOLD HER THAT WASN'T COOL BECAUSE I PAID ALOT OF PERSONAL AND PROPERTY TAXES AND STUFF LIKE THAT DRAINS OUR SYSTEM OF MUCH NEEDED REVENUE WITH ALL THE FORCLOSURES IN OUR COMMUNITIES AND LACK OF SCHOOL FUNDING, SHE LOOKED AT ME AND SAID HUH, ONE OF THOSE GOODY GOODIES AND THAT WE AIN'T ALL GOT MONEY LIKE ME... 

I SPECIALIZE IN SEW-IN WEAVES THIS IS THE FIRST AND ONLY TIME ANYONE HAS EVER ACCUSED ME OF SUCH AN EGGREGIOUS ACT EVER.... THIS WOMAN CAME BACK MONDAY WITH ALL THE WEAVE REMOVED ASKING TO GET A QUICKWEAVE FROM MY OTHER STYLIST. MY DAUGHTER WAS DROPPED OFF FROM AFTERSCHOOL AS I WAS COMPLETING MY CLIENTS HAIR AND WITHIN 10 mins of her ARRIVAL I COULD SEE SHE WAS NOT FEELING WELL.. I LAYED HER DOWN AND PROCEEDED TO FINISH MY CLIENT SO I COULD RUSH MY DAUGHTER TO THE EMERGENCY ROOM AS THIS WOMAN BEGGED ME TO STAY AND DO HER HAIR... AS A MOTHER HERSELF I THOUGHT THIS WAS ABSURD AND I TOLD HER THAT... 
IT TURNS OUT MY DAUGHTER HAD AN ASTHMA ATTACK AND PNEUMONIA WE DIDN'T GET HOME UNTIL THE NEXT MORNING AND SHE WAS PLACED ON BEDREST FOR 5 days DURING  WHICH TIME SHE  CALLED 3 x's  DAILY CHECKING TO SEE HOW MY DAUGHTER WAS DOING  WHICH I FOUND PECULIAR, THEN RANDOMLY IM IN THE SHOWER AND I GET THREE SUCCESIVE TEXTS THEN A PHONE CALL NOT WANTING TO MESS UP MY IPHONE 5  I OPT TO WAIT TILL I GET OUT BUT, BY THE SECOND CALL I STEP OUT OF THE SHOWER TO GET IT AND ANSWER TO HEAR AN IRATE WOMAN YELLING AT ME SAYING " WHY THE F**K YOU SAW ME AT YOUR SHOP AND YOU JUMPED IN YOUR CAR AND DROVE OFF YOU B*TCH..... IM BOTH PISSED AND FLABBERGASTED AS THE SOAPY SHAMPOO FROM MY HAIR IS GETTING ON BOTH MY PHONE AND IN MY EYES AND I BEGIN TO ASK HER WHAT THE HELL SHE WAS TALKING ABOUT AND NOT TO EVER CONTACT ME YELLING AND CURSING CAUSE I DIDN'T TOLERATE THAT SORT OF THING. 

I HURRY AND END MY SHOWER AND GET DRESSED TO GET TO THE SALON AS I READ ALL THE TEXTS MY STYLISTS ARE SAYING THAT LADY IS BACKAND SHE'S CUTTING UP YELLING ASKING FOR REFUND OR FOR THE OTHER STYLIST TO DO HER HAIR TO WHICH MY STYLIST REFUSES AND SHE SITS THERE AND KEEPS PLEADING WITH HER TO PLEASE DO IT. MY SONS AND I ARRIVE AND THE SALON IS QUIET AND ALL IS WELL, EXES IS SITTING NEAR MY STYLIST AS WELL AS OTHER SALON CLIENTS. I GO INTO MY OFFICE AND MY SONS SAY GOOD MOM THE LADY LEFT AND I INFORM THEM NO SHE'S SITTING OUT THERE. MY SON SAYS "MAM WE DO NOT OFFER A REFUND ON ANY WORK THAT HAS BEEN REMOVED OR IN ANYWAY ALTERED " AND SHE JUMPS UP AND SAYS GET YOUR FAT BLACK A%* OUT OF MY FACE AT WHICH POINT I COME OUT OF MY OFFICE AND TELL HER TO GET OUT AND NOT TO COME BACK... SHE GETS UP AND STARTS CURSING LIKE A SAILOR HURLING THREATS AND KICKED THE GLASS DOOR ON THE WAY OUT SAYING B%#*H YOU WILL BE SORRY AND HERE IS WHERE WE END UP... 
SHE IS. Bitter woman WITH AN AXE TO GRIND. SHE IS MALICIOUSLY TRYING TO ASSASINATE MY GOOD NAME AND I WON'T HEAR OF IT.... IT'S WRONG IF YOU NOTICE I'VE BEEN DOING HAIR FOR 28 YEARS BOTH EVERYDAY WOMEN AND CELEBS. THIS IS THE ONLY DISPARIGING THING TIED TO ME. SALON OWNERS AND STYLIST ARE ALL TO FAMILIAR WITH THE "INCOME TAX BALLER CLIENT" .... THEY OVERSPEND AND THEN THEY TRY TO BACKTRACK I'VE NEVER BEEN A VICTIM TO IT, ALTHOUGH I'VE SEEN IT HAPPEN BEFORE. 

NOT ONLY HAS SHE ATTEMPTED TO DISPARAGE ME PROFESSIONALLY AND PERSONNALY, SHE WAS UTTERLY DISRESPECTFUL TO MY SONS WHO HAVE NEVER RAISED THIER VOICES IN ANGER AGAINST ANY WOMAN.... SHE MADE VICIOUS PERSONAL ATTACKS TO THEIR SIZES AND EVEN TRIED TO EXAGGERATE THIER APPEARANCES. THEY ARE HONORABLE COLLEGE EDUCATED MEN WHOSE EDUCATION I FUNDED AS A SINGLE MOTHER EARNING AN HONEST DOLLAR OWNING HER OWN BUSINESSES..... WE COME IN ALL SHAPES, SIZES, COLORS, GENDERS, AND IN MY SALON WE ARE NOT ONLY TOLERANT OF EVERYONE, WE ARE ALSO VERY RESPECTFUL, ANY CLIENT CAN TELL YOU I SPEAk positivity at all times and promote a very holistic approach to LIFE. 

MAY THIS WOMAN FIND THE PEACE SHE NEEDS IN LIFE BECAUSE THIS SORT OF CONDUCT IS NOT ONLY DANGEROUS, IT'S DEVOID OF GOD. 
In the end if no one liked thier hairstyles, why would the other two women sit after the first is complete and have theirs installed as well. And if the initial person was unhappy, why drive almost 45 mins to pick up her son and have me do his hair as well.???!! 
Exes needed to act her age and stop trying to be like her daughters, the irony is she wanted 3 bundles sewed in and really had barely snuff hair to have one bundle sewn in. I would have to asses this as the quentesenntial low self esteem having "INCOME TAX BALLING CLIENTS"
Good riddance..

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