Ingenio, Keen Niteflirt, is a business that is based on the PAY BY THE CALL SYSTEM. As business owner I commission them to use their service.
I set a price per call, they provide a toll free #, they also process the billing. What they are not understanding is that they are working for Us, the business owners, without us they would not have a business.
This Pay by the call system is completley malfunctioning, yet they are still charging us unbelievable amount for clicks, clicks that are not converting because the phone system is not putting calls through, dropping calls and not even registering that we have gotten calls. Yet we keep seeing large amounts of money being taken from our accounts.
They have instituted a new fearure that uses an LVS to rate our placement for bidding for top spots, with this system the only thing it does is take our money, It is not beneficial for the BUSINESS OWNER. They have made the system impossible to understand. Most businesses have seen a SUBSTANTIAL decrease in Profitability.
They are doing nothing to rectify the system. It now seems they are SCAMMING THEIR CLIENTS. Many of the Business owners are getting ready to file complaints with the BETTER BUSINESS BUREAU. WE NEED TO SEE WHERE OUR MONEY IIS GOING, WE NEED TO KNOW WHY THE PHONE SYSTEM IS NOT WORKING, WHY CALLS ARE BEING DROPEE, NOT RECEIVED AND CUT OFF. After all that is the basis of this business, to provide Pay by the call service.
They are charging us for Clicks, when someone listens to our voice message that states the name of our company and gives an explanation of the service. That is outright fraud.