• Report: #1061920

Complaint Review: NMAC

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  • Submitted: Tue, June 25, 2013
  • Updated: Tue, June 25, 2013

  • Reported By: Dani — Pompton Plains New Jersey
NMAC
Franklin, TN 37068 Franklin, Tennessee USA

NMAC - Corporate HQ Unethical billing and records Franklin Tennessee

*Author of original report: Bad Faith?

*Author of original report: No Robert- you are wrong

*Author of original report: Those who feel they are Exempt from Paper bills

*Consumer Comment: You are wrong

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 Nissan Financial (NMAC) specifically told me they DO NOT have to provide paper bills.  They also failed to record payments and reported me as late when I had transaction numbers for the payments.  when I spoke to corporate HQ, they were LESS than helpful and almost as rude as mangement in customer service for NMAC. 

I will never buy anothe car with them again.  THEY ARE DISGUSTING AND HEARTLESS AND HAVE ATTACKED MY CREDIT.

They claim by law they do not have to send me bills?  Are they broke that they cannot afford stamps to send my bills so I have records of payments for my records?? 


This report was posted on Ripoff Report on 06/25/2013 09:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/NMAC/Franklin-Tennessee-37068/NMAC-Corporate-HQ-Unethical-billing-and-records-Franklin-Tennessee-1061920. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Bad Faith?

AUTHOR: D - ()

My determination of Bad Faith?

The opposite of “good faith,” implying or designing to mislead or deceive another, or a neglect or refusal to fulfill a duty or reasonable obligation, not prompted by an honest mistake.  Usually a more hurtful and negative motive to another ones livelihood.

 

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#2 Author of original report

No Robert- you are wrong

AUTHOR: Dani - ()

 You implied I do not need paper statements?  You know absolutely zero about my circumstances why I need them and as part of YOUR contract you didn't offer a printer to print them or to pay for my internet access.  Being you sit at a pc why don't you print them out and mail them to paying clients?????

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#3 Author of original report

Those who feel they are Exempt from Paper bills

AUTHOR: Dani - ()

 Should you business with a company that refuses paper bills or neglects to send them?

 What if your computer fails or has problems just in when you pay your bills? It is utterly crazy to only get online bills and only pay online. When computer hardware, software and ISPs become 100% reliable then, and only then, will I and many others switch to paperless billing.  Except for NMAC/Nissan’s Financial Dept., I always get my bills in the mail every month an those financial agencies are very reliable. It should be my choice to pay certain bills online. 

Unless you have multiple computers in addition to dialup accounts, you should never take the risk of only receiving online bills. Email is a horrible way to receive a bill because email is not by default secure!

 Why would an automobile company as reputable as Nissan have NMAC tell customers like myself that they do not legally have to send a paper bill?  Unless I agree to go paperless, I should receive a paper bill every single month from their billing department, no excuses.  How is it that my bank and other credit card agencies do not have a problem with this?  NMAC claims maybe I do not get all my mail, l and that is why I haven’t gotten paper statements for months at a time.  Yet, I do not have this problem with reliable and reputable establishments like my mortgage company accusing me of not paying, being delinquent or not receiving my mail?  Is NMAC trying to conserve on stamps? I think this could very well be a ploy to charge late fees and attack the credit of innocent people. 

 

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#4 Consumer Comment

You are wrong

AUTHOR: Robert - ()

Your car loan payments do not change.  That is you owe the exact same amount on the exact same date for the entire length of the loan.  All of this was disclosed to you when you bought the car.  Some companies as a courtesy will send out monthly statements, but they are not required to.  Some companies will send out payment books, but again don't have to.

However, this is perhaps the 2nd biggest monthly expense and not something that you are not going to forget.  So there should be no reason you need a paper statement as a reminder.

As for "proof" of your payment.  Just like just about every other finance company they have a full web portal that allows you to do just about everything.  From making payments, to checking your balance, reviewing statements, to get this..to selecting to receive or not receive PAPER Statements.

You obviously have access to a Computer so just go to the following address

www.nissanfinance.com

If by some chance the link gets redacted, go to nissan finance (all one word) and add in the usual www and com.

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