• Report: #181719

Complaint Review: N.M.E. National Magazine Exchange

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  • Submitted: Fri, March 17, 2006
  • Updated: Tue, May 30, 2006

  • Reported By:Brentwood New York
N.M.E. National Magazine Exchange
16120 US 19 North, Clearwater,, Florida U.S.A.

NME - National Magazine Exchange Ripoff Soliciting to Minors Clearwater, Florida

*UPDATE EX-employee responds: No supervisors at SDP? Since when?

*UPDATE Employee: NME does not intentionally solicate to minors.

*UPDATE Employee: NME does not intentionally solicate to minors.

*UPDATE Employee: NME does not intentionally solicate to minors.

*UPDATE Employee: NME does not intentionally solicate to minors.

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My 14 year old son received a pink official notice envelope from NME. Why are they soliciting to minors?!?! They did advise me that to remove my son from their mailing, I would have to write a letter to attention Dept. 33 and they would also provide me the information of where they got my son's name from. I would receive a response in a timely fashion within 30 days. They also claimed to have one of the best reports from the BBB.

Annoyed Parent
Brentwood, New York
U.S.A.

This report was posted on Ripoff Report on 03/17/2006 08:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/NME-National-Magazine-Exchange/Clearwater-Florida-33764/NME-National-Magazine-Exchange-Ripoff-Soliciting-to-Minors-Clearwater-Florida-181719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

No supervisors at SDP? Since when?

AUTHOR: Chuck - (U.S.A.)

Melissa,

If you did not have the ABILITY to put on your supervisor, exactly WHERE would that supervisor have sprung from to "tap you on the shoulder" if your caller had overstayed their welcome?

On the whole, you have been truthful and helpful in your responses to writers, so I have left you alone, but to tell someone that you did not have the ability to put them on with a supervisor, particularly in Customer Service is a lie. In all my incarnations at SDP, in any phone position I held there between 1991 and 2003, all I ever had to do was indicate a need for a supervisor and one would be there. It was one of the FEW positive aspects of company operational procedure.

And I wouldn't go around bragging about your verbatim use of the script "Not going in circles, just reading a script and following script & procedures.". Those are edited by legal with the spirit of P.T. Barnum in mind. That slickly written verbal xxx may be technically legal and even lawful, but that does not mean that the "procedures" are not (in my experience and opinion) evasive, non-committal, overly generalized and misleading at certain points, unless of course the company has cleaned up its act.

By the way, is it true that Customer Service has devised a rebuttal to those individuals who call in and reference this web site?
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#2 UPDATE Employee

NME does not intentionally solicate to minors.

AUTHOR: Melissa - (U.S.A.)

NME purchases mailing lists just like any other company.

Customer service does not have the information regarding exactly where we got each individual person's name from. You can write to NME , attention Operations Department 33, include your name and address, and they will send you a notice of who the list agent we purchased your name from, within 45 days. (If contractual obligations allow us to do so.)

To be removed from NME's mailing list, just call customer service, give them the ID# from the sweepstakes invitation, and request to be put on the companies No Call No Mail list. They will do so instantly, no questions asked.

Your son could have gotten on the mailing list in numerous ways. We are sold information from banks, credit card companies, if he signed up for anything on the internet, in-store fillout cards, magazine publishers, etc...

We get people calling in because their PET was sent an invite.

So, understand we do not intentionally solicate to minors, animals, the elderly, or mentally challanged. But we will intentionally remove them from the list at your personal request.
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#3 UPDATE Employee

NME does not intentionally solicate to minors.

AUTHOR: Melissa - (U.S.A.)

NME purchases mailing lists just like any other company.

Customer service does not have the information regarding exactly where we got each individual person's name from. You can write to NME , attention Operations Department 33, include your name and address, and they will send you a notice of who the list agent we purchased your name from, within 45 days. (If contractual obligations allow us to do so.)

To be removed from NME's mailing list, just call customer service, give them the ID# from the sweepstakes invitation, and request to be put on the companies No Call No Mail list. They will do so instantly, no questions asked.

Your son could have gotten on the mailing list in numerous ways. We are sold information from banks, credit card companies, if he signed up for anything on the internet, in-store fillout cards, magazine publishers, etc...

We get people calling in because their PET was sent an invite.

So, understand we do not intentionally solicate to minors, animals, the elderly, or mentally challanged. But we will intentionally remove them from the list at your personal request.
Respond to this report!
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#4 UPDATE Employee

NME does not intentionally solicate to minors.

AUTHOR: Melissa - (U.S.A.)

NME purchases mailing lists just like any other company.

Customer service does not have the information regarding exactly where we got each individual person's name from. You can write to NME , attention Operations Department 33, include your name and address, and they will send you a notice of who the list agent we purchased your name from, within 45 days. (If contractual obligations allow us to do so.)

To be removed from NME's mailing list, just call customer service, give them the ID# from the sweepstakes invitation, and request to be put on the companies No Call No Mail list. They will do so instantly, no questions asked.

Your son could have gotten on the mailing list in numerous ways. We are sold information from banks, credit card companies, if he signed up for anything on the internet, in-store fillout cards, magazine publishers, etc...

We get people calling in because their PET was sent an invite.

So, understand we do not intentionally solicate to minors, animals, the elderly, or mentally challanged. But we will intentionally remove them from the list at your personal request.
Respond to this report!
What's this?

#5 UPDATE Employee

NME does not intentionally solicate to minors.

AUTHOR: Melissa - (U.S.A.)

NME purchases mailing lists just like any other company.

Customer service does not have the information regarding exactly where we got each individual person's name from. You can write to NME , attention Operations Department 33, include your name and address, and they will send you a notice of who the list agent we purchased your name from, within 45 days. (If contractual obligations allow us to do so.)

To be removed from NME's mailing list, just call customer service, give them the ID# from the sweepstakes invitation, and request to be put on the companies No Call No Mail list. They will do so instantly, no questions asked.

Your son could have gotten on the mailing list in numerous ways. We are sold information from banks, credit card companies, if he signed up for anything on the internet, in-store fillout cards, magazine publishers, etc...

We get people calling in because their PET was sent an invite.

So, understand we do not intentionally solicate to minors, animals, the elderly, or mentally challanged. But we will intentionally remove them from the list at your personal request.
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