- Report: #373749
Report - Rebuttal - Arbitrate
Complaint Review: NME National Magazine Exchange
NME National Magazine Exchange16120 US Highway 19 N Ste 400 Clearwater, Florida U.S.A.
NME National Magazine Exchange Won't cancel my subscription or refund my money Clearwater Florida
*UPDATE EX-employee responds: Kg call them back. See below and get your refund.
I looked up NME on the BBB website and got the customer service phone number and called today to cancel. Yea right. The guy gave me the run around. I said, "You're telling me that there is no way that I can cancel my subscription and have my money refunded? Because that's what I want." And he said, no you entered into a contract and now you can't go back. I then told him I was going to file a complaint with the BBB and he said, go ahead it wouldn't do me any good. So apparently, they just lie about things.
I said numerous times, "Cancel my subscription." He kept telling me I couldn't. That I was in a legal contract. He said the other guy the day before would never have told me I could cancel it later and that it was my own fault for saying yes to the subscription. I would never have said yes if I didn't think it couldn't be cancelled later. This company is borderline breaking the law. How much of these telephone conversations do they really tape? Do they tape the rep being rude or condescending to the customer? Or do they just tape the customer saying, "Yes"?
This report was posted on Ripoff Report on 09/17/2008 09:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/NME-National-Magazine-Exchange/Clearwater-Florida-33764/NME-National-Magazine-Exchange-Wont-cancel-my-subscription-or-refund-my-money-Clearwater-373749. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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