- Report: #957873
Complaint Review: NMG c/o JVC
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| NMG c/o JVC 2750 Barrett Lakes Blvd Bldg #
Kennesaw, Georgia United States of America |
|
NMG c/o JVC Cooking Pleasures Knives No Way to Cancel - $88.94 Charged to DC UNAUTHORIZED Kennesaw, Georgia
*Consumer Comment: There is no way to cancel!!!
*General Comment: I Got My Knife and Canceled.. no Problem
*General Comment: re: complaint
*Consumer Comment: slow response on cancelation
*REBUTTAL Owner of company: Pleasure Knife ripoff
*Author of original report: No Money From Survey Site
*Consumer Comment: No Secrets
*Author of original report: Not ordered through this site
*Consumer Comment: I have the number to the company
*Consumer Suggestion: I predict a purple faced future for you, if you don't pay more attention to the deals you sign up for.
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Ordered a Cooking Pleasures Deluxe Forged Knife for only $3 shipping. (Offer was listed on an Online Survey site where you can supposedly make money taking Surveys) Knife arrived with no paperwork whatsoever! No company address, except for the shipper information on the label. No email, website, phone, nothing for Cooking Pleasures. No account number to identify me, and no way to cancel any future shipments.
Today, when I went to find out why my check for my Electric Bill bounced, I found out that NMG *CK PLEASURE KNIFE had charged $88.94 to my Debit Card! I have not even received a notification of a shipment, not another knife, nor any way to contact company to get a refund.
I am disabled and on a fixed income. I can not afford any luxury expenditures ... I desperately need that money back so I can pay my Electric bill. I am on Oxygen 24/7 and require electricity to run my Oxygen Concentrator. This is literally a matter of life and death for me.
Today, when I went to find out why my check for my Electric Bill bounced, I found out that NMG *CK PLEASURE KNIFE had charged $88.94 to my Debit Card! I have not even received a notification of a shipment, not another knife, nor any way to contact company to get a refund.
I am disabled and on a fixed income. I can not afford any luxury expenditures ... I desperately need that money back so I can pay my Electric bill. I am on Oxygen 24/7 and require electricity to run my Oxygen Concentrator. This is literally a matter of life and death for me.
This report was posted on Ripoff Report on 10/21/2012 08:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/NMG-co-JVC/Kennesaw-Georgia-30144/NMG-co-JVC-Cooking-Pleasures-Knives-No-Way-to-Cancel-8894-Charged-to-DC-UNAUTHORIZED-957873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
There is no way to cancel!!!
AUTHOR: SamB - ()
SUBMITTED: Monday, April 22, 2013
After being hit on my credit card by this outfit. I cam across this website with 19 consumer fraud reports. While the terms may be clear. One important piece of information, all of you who have defended this outfit about the terms signed up for, do not realize. The Cooking Pleasures Guarantee states "...youre under no obligation to continue in the program. You may cancel at any time by notifying us by phone." Their website does not provide any phone number under which to call and cancel.
The only number i was able to obtain was the one stated on my credit card billing statement. When calling that number, it was an automated message that stated "press two to cancel", it then asked for your credit card info and sent you on a continuous loop stating it could not find your transaction, there was no option to speak to anyone live, and therefore now way to "notify us by phone" to cancel. So while people may have unwittingly not read the terms under which they signed up for, when they did realize, there was in fact no real way to cancel.
Here is the telephone number I have and good luck in your attempts. 800-209-8397
The Cooking Pleasures Guarantee
Every knife in the Cooking Pleasures Deluxe Forged Cutlery Collection is guaranteed to meet your standards for quality, performance and beauty. If any knife doesnt meet your expectations, you can return it at your expense within 30 days of purchase no questions asked. And there are no purchase commitments to meet and youre under no obligation to continue in the program. You may cancel at any time by notifying us by phone. The Santoku Knife and any FREE Gifts you receive are yours to keep!
The only number i was able to obtain was the one stated on my credit card billing statement. When calling that number, it was an automated message that stated "press two to cancel", it then asked for your credit card info and sent you on a continuous loop stating it could not find your transaction, there was no option to speak to anyone live, and therefore now way to "notify us by phone" to cancel. So while people may have unwittingly not read the terms under which they signed up for, when they did realize, there was in fact no real way to cancel.
Here is the telephone number I have and good luck in your attempts. 800-209-8397
The Cooking Pleasures Guarantee
Every knife in the Cooking Pleasures Deluxe Forged Cutlery Collection is guaranteed to meet your standards for quality, performance and beauty. If any knife doesnt meet your expectations, you can return it at your expense within 30 days of purchase no questions asked. And there are no purchase commitments to meet and youre under no obligation to continue in the program. You may cancel at any time by notifying us by phone. The Santoku Knife and any FREE Gifts you receive are yours to keep!
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What's this? #2 General Comment
I Got My Knife and Canceled.. no Problem
AUTHOR: Vandaman - ()
SUBMITTED: Thursday, March 28, 2013
As I wrote back in January, I ordered the knife through a survey site...and knew what to do...and did it. My knife came in a box, with a clear way to contact the company, in plenty of time of cancel...and a simple call, to an electronic cancellation voice machine, and I was done.
All of you who wait until you get a second order, and a charge to your account are just not too bright...
You shouldn't play with things you don't understand.
The knife is awesome for $3 shipping, and I got $7 from my survey site.
You should too!
All of you who wait until you get a second order, and a charge to your account are just not too bright...
You shouldn't play with things you don't understand.
The knife is awesome for $3 shipping, and I got $7 from my survey site.
You should too!
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What's this?
I just called them and they were glad to offer return shipping label.
We need to be sure to read all info before joining.
We need to be sure to read all info before joining.
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What's this? #4 Consumer Comment
slow response on cancelation
AUTHOR: lmarko - (United States of America)
SUBMITTED: Thursday, January 31, 2013
i received yet another box containing items, not sure what didn't open, but my credit card was charged yet again i sent back the first one and now a second, i canceled any other but still received the second one, they hope a person would just say what the heck might as well keep it less headache and problems, very pushy company
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What's this? #5 REBUTTAL Owner of company
Pleasure Knife ripoff
AUTHOR: jjack7977 - (United States of America)
SUBMITTED: Wednesday, January 30, 2013
I have to say that I do a lot of online surveys, but NEVER order anything, especially after reading the fine print and terms!
I have never put my credit card out to survey companies, period!
Went to my bank today after noticing this bogus charge on my CC, cut off the cards and moving money to a different account, tried to dispute it today and the conversation with the NMG company by would never happen, on permanent hold(ignore)!
After reading all the scam articles on this, i am shutting my account down!
Jeff, in Texas
I have never put my credit card out to survey companies, period!
Went to my bank today after noticing this bogus charge on my CC, cut off the cards and moving money to a different account, tried to dispute it today and the conversation with the NMG company by would never happen, on permanent hold(ignore)!
After reading all the scam articles on this, i am shutting my account down!
Jeff, in Texas
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What's this? #6 Author of original report
No Money From Survey Site
AUTHOR: Saidhbhin - (United States of America)
SUBMITTED: Thursday, January 17, 2013
There was no money from the survey site. After filling out the first page, I got to the next page and realized that you had to sign up for a total of 5 offers before you got the promised money! So I didn't fill out anymore. I thought that I had cancelled the offer when I backed out of the survey ... please forgive my stupidity. I am not savvy with computer offers or surveys ... this was the first, and last time I ever attempted anything like this.
People do make mistakes. There is no reason to be so hateful about someone not being able to find adequate answers. There was no information sent with the knife ... no invoice, no shipping label, no nothing! It is, by far, a method by the online "warehouse" to sucker customers in.
By the way ... I recently found the same exact knife at a local store for only $15.99. Yes, it was the same. The same design, same weight, same everything!
People do make mistakes. There is no reason to be so hateful about someone not being able to find adequate answers. There was no information sent with the knife ... no invoice, no shipping label, no nothing! It is, by far, a method by the online "warehouse" to sucker customers in.
By the way ... I recently found the same exact knife at a local store for only $15.99. Yes, it was the same. The same design, same weight, same everything!
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What's this? #7 Consumer Comment
No Secrets
AUTHOR: Vandaman - (United States of America)
SUBMITTED: Wednesday, January 16, 2013
I just ordered this knife through the Survey Site, and I have to admit, the contact info is lacking online. It was only in the email confirmation that the telephone number was sent to me. I fully intend to cancel my membership and keep the knife for $3...so I did check out the terms of agreement, and they are clear as shown above. You can cancel anytime by calling them.
They say it takes up to 21 days to get the knife. I assume by the time it gets here, the next one will be on the way at the $88 dollar price.
The way to get around this, is that in 2 weeks, I will call and cancel the continued membership, and wait for the next week for my $3 knife to come.
The $88 charge was not an "unauthorized" charge...it was part of the terms. If your boyfriend read the confirmation email, or looked online, of course he could have canceled. On top of that, you can return any of the knives you were charged for.
Sure...there is not much availability for contacting them, but if you have to work a bit to get a nice knife, so be it. If you don't work, you get what you deserve.
It's not a rip off at all...just a pain. Plus...remember, you still get $7 from the survey site, so it is like you are getting paid $4 to take the knife, and make a phone call to cancel future service.
And the knife itself has some really good reviews..I might order another! Van
They say it takes up to 21 days to get the knife. I assume by the time it gets here, the next one will be on the way at the $88 dollar price.
The way to get around this, is that in 2 weeks, I will call and cancel the continued membership, and wait for the next week for my $3 knife to come.
The $88 charge was not an "unauthorized" charge...it was part of the terms. If your boyfriend read the confirmation email, or looked online, of course he could have canceled. On top of that, you can return any of the knives you were charged for.
Sure...there is not much availability for contacting them, but if you have to work a bit to get a nice knife, so be it. If you don't work, you get what you deserve.
It's not a rip off at all...just a pain. Plus...remember, you still get $7 from the survey site, so it is like you are getting paid $4 to take the knife, and make a phone call to cancel future service.
And the knife itself has some really good reviews..I might order another! Van
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What's this? #8 Author of original report
Not ordered through this site
AUTHOR: Saidhbhin - (United States of America)
SUBMITTED: Wednesday, October 24, 2012
The original order was not placed through Cooking Pleasures website. It was through an Online Survey site. It was a very abbreviated version of your listing (but not the same kind of knife).
The problem was not with the knife or the ad ... the problem was with the lack of consumer information provided! There was NO paperwork received with the initial order. No company name, no website, no account number, no nothing. THAT was the problem.
Problem has since been satisfactorily resolved. Thank you for your remarks.
The problem was not with the knife or the ad ... the problem was with the lack of consumer information provided! There was NO paperwork received with the initial order. No company name, no website, no account number, no nothing. THAT was the problem.
Problem has since been satisfactorily resolved. Thank you for your remarks.
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What's this? #9 Consumer Comment
I have the number to the company
AUTHOR: Fultron9 - (United States of America)
SUBMITTED: Wednesday, October 24, 2012
The same thing happened to my boyfriend. He called his bank and they gave him this number
800-209-8397
He called and told them that he wants a refund or he is calling the better business bureau.
He has now been on the phone arguing with them for 20 mins. They don't want to give him his money back. Hopefully you'll have better luck!
800-209-8397
He called and told them that he wants a refund or he is calling the better business bureau.
He has now been on the phone arguing with them for 20 mins. They don't want to give him his money back. Hopefully you'll have better luck!
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What's this? #10 Consumer Suggestion
I predict a purple faced future for you, if you don't pay more attention to the deals you sign up for.
AUTHOR: Ken - (USA)
SUBMITTED: Sunday, October 21, 2012
Here's the info from cooking pleasure's site...
Start building your professional-grade, cooking cutlery collection at an amazing price!
Join the Cooking Pleasures Cutlery Collection program TODAY, and well send you The Ultimate Santoku Knife FREE (Over a $100 Value). You pay just $8.95 for shipping and handling.
If you are pleased with the Santoku Knife do nothing and each month we will automatically send you a brand new Cooking Pleasures Knife to add to your collection. Subsequent shipments range in price from $49.99-$89.99 plus shipping and handling. You are under no obligation to continue. However, as an added bonus in your second shipment well include a handy In-Drawer Knife Storage Block (a $30 Value) ABSOLUTELY FREE. Your credit card will remain on file and all future shipments will be charged to the card unless otherwise notified.
Save even more when you take advantage of our Paring Knife and Sharpening Steel offer! Add the Paring Knife to your first shipment NOW for the low price of just $14.95 (a $40 Value)! Just check the YES box in STEP 2 (to the left). PLUS, if you do, well also include the Knife Sharpening Steel FREE (another $60 Value) AND there is no additional charge for shipping. This makes the TOTAL VALUE of this offer OVER $200!
The Cooking Pleasures Guarantee
Every knife in the Cooking Pleasures Deluxe Forged Cutlery Collection is guaranteed to meet your standards for quality, performance and beauty. If any knife doesnt meet your expectations, you can return it at your expense within 30 days of purchase no questions asked. And there are no purchase commitments to meet and youre under no obligation to continue in the program. You may cancel at any time by notifying us by phone. The Santoku Knife and any FREE Gifts you receive are yours to keep!
You must be 18 years of age or older and all orders are subject to approval. Limit one per household. Offers are subject to change and are open to residents of the U.S. Out-of-stock titles and free items may be replaced by alternate selections. Offer is good only while supplies last. *I am over the age of 18 and I have read, understand and agree to the terms of this Agreement.
The last part, underlined, has a check block affirming you understand and are ready to participate in the program...guess you missed this part altogether.
I don't see the Ripoff.
BTW, I'm also on oxygen 24/7 and am VERY careful not to screw up my power bill.
Start building your professional-grade, cooking cutlery collection at an amazing price!
Join the Cooking Pleasures Cutlery Collection program TODAY, and well send you The Ultimate Santoku Knife FREE (Over a $100 Value). You pay just $8.95 for shipping and handling.
If you are pleased with the Santoku Knife do nothing and each month we will automatically send you a brand new Cooking Pleasures Knife to add to your collection. Subsequent shipments range in price from $49.99-$89.99 plus shipping and handling. You are under no obligation to continue. However, as an added bonus in your second shipment well include a handy In-Drawer Knife Storage Block (a $30 Value) ABSOLUTELY FREE. Your credit card will remain on file and all future shipments will be charged to the card unless otherwise notified.
Save even more when you take advantage of our Paring Knife and Sharpening Steel offer! Add the Paring Knife to your first shipment NOW for the low price of just $14.95 (a $40 Value)! Just check the YES box in STEP 2 (to the left). PLUS, if you do, well also include the Knife Sharpening Steel FREE (another $60 Value) AND there is no additional charge for shipping. This makes the TOTAL VALUE of this offer OVER $200!
The Cooking Pleasures Guarantee
Every knife in the Cooking Pleasures Deluxe Forged Cutlery Collection is guaranteed to meet your standards for quality, performance and beauty. If any knife doesnt meet your expectations, you can return it at your expense within 30 days of purchase no questions asked. And there are no purchase commitments to meet and youre under no obligation to continue in the program. You may cancel at any time by notifying us by phone. The Santoku Knife and any FREE Gifts you receive are yours to keep!
You must be 18 years of age or older and all orders are subject to approval. Limit one per household. Offers are subject to change and are open to residents of the U.S. Out-of-stock titles and free items may be replaced by alternate selections. Offer is good only while supplies last. *I am over the age of 18 and I have read, understand and agree to the terms of this Agreement.
The last part, underlined, has a check block affirming you understand and are ready to participate in the program...guess you missed this part altogether.
I don't see the Ripoff.
BTW, I'm also on oxygen 24/7 and am VERY careful not to screw up my power bill.
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What's this? 
