- Report: #931797
Report - Rebuttal - Arbitrate
Complaint Review: NO2MAXIMUS
NO2MAXIMUS217 Thompson Street Suite 439 New York, New York United States of America
NO2MAXIMUS NetMarkets, LLC Company mislead my husband w/ "free trial" (shipping $4.95) but they charged our credit card $89.91 !!! Total Scam! Customer service hours Suck! and So Does Their Product! New York, New York
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Customer service hours Suck! So Does Their Product! To return their product requires several steps...
This is listed in their return policy:
Reversals and Chargebacks
We consider Chargebacks and reversals as potential cases of fraudulent use of our services and/or theft of services, and will be treated as such. We reserve the right to file a complaint with the appropriate local and federal authorities to investigate. Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a client if there is fraudulent use and or theft of services.
This is their return policy:
To return a product, you will need to obtain a Return Merchandise Authorization (RMA) number by contacting us at 1-888-478-0415, or by email at: [email protected] Our customer service department will email you an RMA number within 24-48 hours of your request. Please ensure that the RMA number is clearly visible on the outside of the package. We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. Failure to use the product(s) does not constitute a basis for refusing to pay any associated charges (i.e. trial charge). Returned merchandise requires a delivery confirmation from the shipping provider. We will not provide any refunds or accept any returns for any cancellations of trial orders made more than 14 days after placing your trial order. RMA's may take up to 7 days to process once they are received.
This report was posted on Ripoff Report on 08/23/2012 08:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/NO2MAXIMUS/New-York-New-York-10012/NO2MAXIMUS-NetMarkets-LLC-Company-mislead-my-husband-w-free-trial-shipping-495-but-931797. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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