- Report: #1053642
Report - Rebuttal - Arbitrate
Complaint Review: NOMORERACK.COM
NOMORERACK.COM381 PARK AVE SOUTH, 4TH FLOOR NEW YORK, New York USA
NOMORERACK.COM RIP OFF ALERT.... SCAMMERS - TERRIBLE CUST SVC NEW YORK New York
*UPDATE Employee: NoMoreRack.com - Customer Care
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PLACED AN ORDER AND FOR SOME REASON WHEN I WENT TO CHECK ON IT A COUPLE MINUTES LATER - IT SHOWED 2 EXACT ORDERS 1 MINUTE APART (I had been kicked off the first time and didnt get to complete the transaction or pay). PLACED THE ORDER AT LIKE 3PM YET ORDER SHOWS 12:54 AND 12:55PM. DID ONLINE CHAT SUPPORT AND SEE HOW I WAS TREATED... (KEEP IN MIND THAT THIS WAS OVER AN HOUR ON THIS CHAT SESSION...)
Cyndi, May 24 05:20 pm (EDT):
Please wait for a site operator to respond.
*[image: Chat Information]*You are now chatting with 'AnneS'
*AnneS: *Welcome to Nomorerack live chat. Thank you for reaching out. How
may I help you today?
*you: *I show 2 same orders, 1 I paid for and 1 I got kicked out of and it
did not finish. I only want the one that is approved and paid for.
Good order: 704915 May 24th, 2013 @ 12:55PM
Cancel this one: (this is a duplicate) 704914 May 24th, 2013 @ 12:54PM
*AnneS: *Nice to meet you. At Nomorerack, its our objective to go the extra
mile for our customers!
*AnneS: *I would be happy to help you with your concern. To pull up your
account, can I please get your e-mail address?
*AnneS: *order number please
*you: *AS I SAID ABOVE: 704915 is the approved good order, 704914 is the
*AnneS: *checking on it now
*AnneS: *one moment please
*you: *thank you
*AnneS: *still asking for approval to cancel it
*AnneS: *one moment please
*AnneS: *still in the process
*AnneS: *of making sure that we will charged you just once
*you: *I paid through paypal only authorized that once.
*you: *wow, not a great first experience
*AnneS: *we understand im still in the process getting this done
*AnneS: *no cancellation button on our end that is why I am still talking
to our refund team
*AnneS: *stay on chat for me please
*you: *are you still waiting on "approval" to cancel a duplicate order
issue that was a technical issue???
*AnneS: *no, still waiting for help ...because on our system cancel button
is not showing up
*you: *these orders were 1 minute apart for the exact same thing
*AnneS: *im assuming that the order did not go through
*AnneS: *because it only says pending on our end
*AnneS: *and i am verifying that to our refund and technical team
*AnneS: *one moment please
*you: *I want to cancel both orders now.
*you: *JUST CANCEL BOTH OF MY ORDERS
*[image: Chat Information]*Chat session has been terminated by the site
THEY JUST ENDED MY CHAT SESSION AND SAID NOTHING. I was upset sure, but that is because all of this took an hour and it should have taken 5 minutes.... Then I get online (should have done this first) and saw all of the reports of scam and Better Business reports....Could it be because she isn't going to cancel my order that I am supposed t have until 9am tomorrow to cancel (according to their webiste)......
Good luck to anyone that buys from them...
This report was posted on Ripoff Report on 05/24/2013 02:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/NOMORERACKCOM/NEW-YORK-New-York-10016/NOMORERACKCOM-RIP-OFF-ALERT-SCAMMERS-TERRIBLE-CUST-SVC-NEW-YORK-New-York-1053642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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