• Report: #916487

Complaint Review: NORTH COUNTRY MUDDIGGER BULLDOGGES

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  • Submitted: Tue, July 24, 2012
  • Updated: Thu, January 03, 2013

  • Reported By: Carleen — RUTLAND Vermont United States of America
NORTH COUNTRY MUDDIGGER BULLDOGGES
PO BOX 834 DERBY VT 05829 DERBY, Vermont United States of America

NORTH COUNTRY MUDDIGGER BULLDOGGES KIM & TODD GRAY DEAF PUPPY DERBY, Vermont

*REBUTTAL Owner of company: Gave purchaser several options

*General Comment: Information is important

*General Comment: NOt Right

*General Comment: Emotions

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 I bought a Olde English Bull Dog Puppy from North Country Muddigger Bulldogges in Derby VT from Kim and Todd Gray in July 2012. I paid alot of money for this puppy. When I took the puppy to my vets they told me the puppy was deaf! We called and told Kim & Todd about the puppy and they refuse to do anything! We got so attach to Syble we could not bear the thought of what might happen to her if we gave her back to them which Kim or Todd didn't even suggest that. I have repeatedly try to get them to make some monetary adjustment and they won't. Now we are living with our deaf puppy we have spent money on her and try to train her and our selves  and here she will never know what its like to hear any thing or even her name. We love her but it's not right what these people have done and here they had a litter of 12 puppies and god only knows if those puppies are ok. I highly recommend looking some where else. I am sorry that I ever trusted these people.

This report was posted on Ripoff Report on 07/24/2012 06:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/NORTH-COUNTRY-MUDDIGGER-BULLDOGGES/DERBY-Vermont-05829/NORTH-COUNTRY-MUDDIGGER-BULLDOGGES-KIM-TODD-GRAY-DEAF-PUPPY-DERBY-Vermont-916487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Gave purchaser several options

AUTHOR: todd gray - ()

When we were notified of the fact the puppy was deaf we felt bad and offered to allow purchaser to keep the deaf puppy as well as have pick of the next litter for free.  We also gave her the option of keeping the deaf pup and having another one from same litter to go with it.  We also offered to exchange the pup for a litter mate.  We feel we did nothing wrong and tried to remedy the situation to please the complaintant.  When you have a litter of pups and they play all day together its impossible to tell if a pup is indeed deaf.  We had no idea until we were contacted by purchaser and made every attempt to make things right..  

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#2 General Comment

Information is important

AUTHOR: jock - (USA)

The breeder in this case did offer the buyer a different dog and some other consideration.  It is wrong to post opinions without knowing the whole story. 

The breeder and the buyer reached a resolution in this case.  I witnessed the agreement.  The situation was a miscommunication.  It was extremely unfortunale.  This is what prompted the "Emotions" posting.

Research suggests that training is possible for a deaf dog.  The seller did offer to make the buyer happy.  The buyer did not follow through in this case.  The original report was misleading.

I am not the buyer or seller.  The original post is misleading and contains distortions of fact.  These sellers tried to resolve the issues and make the buyer happy.
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#3 General Comment

NOt Right

AUTHOR: Lisa - (United States of America)

I wouldn't buy a dog from these people. That was not right how they handle the whole thing.  A good breeder would of done something that was fair.
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#4 General Comment

Emotions

AUTHOR: jock - (United States of America)

Buying a dog, like most things, has an emotional component.  After the sale, we may fall prey to feelings of dissapointment.  We may gain new information about the purchase.  This causes us to change our perceptions.  We climb the ladder of inference and feel we have been ripped-off.  



This is fueled by advise from bystanders who freely offer their opinion for better or worse.  Based on this advise, the consumer takes every thing that happens as evidence that a seller is bad or evil.  This may lead to a totally skewed position.



My suggestion is that buyers and seller focus on their interests and avoid villification of the other person. Villification interferes with resolving the problem because it adds a personal dimension that muddys the resolution process.  The first thing to do is to step back.  Remember there is nothing perfect in this world.  If you feel angry, try to avoid attacking.



No one likes to feel attacked.  Feeling attacked often leads to counter-attack.  This attack strategy goes on in many situations and leads to broken lines of communication.  I understand that it is tempting to attack and blame- we are human; however, we must ask ourselves if this is the best strategy that will help us resolve the problem.



Often times people write about a situation without consideration of their contributions to it.  In this case, I believe that the sellers acted in good faith to correct the problem.  It sounds like the buyers attachment to the dog and imagination about what would happen to the deaf dog contributed to the problem because it created some mixed feelings for them. 



I would buy a dog from these sellers.  I would be clear about the breed of dog and why I wanted the dog.  I would make a clear written agreement about the sale and any terms that would relate to an exchange or refund that were conditional to the purchase prior to the transaction. 



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