- Report: #478635
Report - Rebuttal - Arbitrate
Complaint Review: NORTHSTAR ALARM
NORTHSTAR ALARM1280 South 800 Suite 350 Orem, Utah United States of America
NORTHSTAR ALARM Unknown Northstar Alarms sent a paid bill to collections ,
* : Making the problem worse!!!
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Be warned!!! We have had a 3 year history with this company. We had them charge old accounts that caused us NSF fees. After we called and gave them up to date information. They keep all old accounts according to the represetitive I spoke to.
Anyway, in a 3 year time period we had to get a service call. We was told that we would have to pay the technicians $25 for a trip fee. My wife paid the technicians on their second visit as they weren't prepared on the first trip. Many weeks went by and I got a call that we owed Northstar $25 for a trip fee. My wife and I explained that she paid the techs when they left on the second trip. The Northstar representitive told us that it sometimes takes awhile for the money to get back to them.
Many weeks later we get another call about the same $25. Once again, it was explained to the same lady (I wish I could remember her name) that it was paid. At this point it is more like a scheme. If it was really Northstar why didn't they just ask if they could charge our credit card on account? The lady on the phone wanted me to give her a credit card to pay the bill. Why? you already had it, if you are legite.
Anyway, as of today 08/11/2009 my wife found out her credit score dropped 40 points!!!! Anyone of you that keep up on the importance of your credit knows how bad this is! Northstar put on her credit (which they were never given authorization to access PERIOD) a 120 day late.
Never once had any written notices been sent to us showing us what they had. I don't know about many of you but I don't give my information to anyone over the phone. Maybe this company is just clueless, lacking in common sense, and an over all disregard for people and the laws.
This report was posted on Ripoff Report on 08/11/2009 08:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/NORTHSTAR-ALARM/Orem-Utah-84097/NORTHSTAR-ALARM-Unknown-Northstar-Alarms-sent-a-paid-bill-to-collections--478635. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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