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  • Report: #85505

Complaint Review: NORVERGENCE

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  • Submitted: Fri, March 26, 2004
  • Updated: Fri, March 26, 2004

  • Reported By:phila Pennsylvania
NORVERGENCE
550 BROAD ST, NEWARK, NJ QUAKERTOWN, Pennsylvania U.S.A.

NORVERGENCE NO CUSTOMER SERVICE ripoff QUAKERTOWN Pennsylvania

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We are a Norvergence customer since 2003, all was ok till we moved to a new location and had no response from norvergence in respect to moving our t1 matrix. we had to move it ourselves due to our landlord had the place rented to another company.

Also we were informed that our 16 Nextel phones that they handle would be changed over to Sprint ready connect cell phones.

Well, we received 12 new Sprint phones, short 4, after about 10 calls to them we received 7 more phones, huh?
Then trying to get them activated was a joke because Norvergence had all the esn and ported cell numbers wrong so Sprint had to correct all of them.
I am still waiting for 1 phone to be activated and 1 more phone to arrive.

We have spent all total about a week of time on the phone to Norvergence in the last few weeks.

My matrix is only working with 2 of our 4 outgoing lines.
My T1 is at 450mbps, should be at least 512 as guaranteed.

Bottomline is EVERYTIME YOU CALL YOU GET NO SERVICE!!!!!

PS. Thanks for letting me vent.

Marc
Phila, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 03/26/2004 12:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/NORVERGENCE/QUAKERTOWN-Pennsylvania-18951/NORVERGENCE-NO-CUSTOMER-SERVICE-ripoff-QUAKERTOWN-Pennsylvania-85505. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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