- Report: #666343
Report - Rebuttal - Arbitrate
Complaint Review: NPW Companies
NPW Companies875 Baxter Dr. Internet United States of America
NPW Companies New Life Academy Visa charges apparantly for Tooth Whitening Product we never ordered from Addiction Treatment Center Internet
*Consumer Comment: Well one thing is for certain..
We had 2 Visa charges for $99.91 from something called New Life Academy. When we called the phone number listed on the Visa bill (801-979-7578) it was an individuals cell phone who claimed to have nothing to do with the bill and gave us another number to call (866-697-6781). When we called that number we got a recording that stated they were receiving a high volume of calls and if we were calling about the free DVD player we should leave our name and number. We kept calling until someone finally answered and explained they were an addiction treatment center for online recovery and he told me he would talk to his supervisor and try to get it resolved for us by Monday (it was Fri. when I reached him).
Monday came and I did not hear back from them so I began calling again, getting the same recording. So I left a message to please call me back. About a week later someone called and the caller ID identified NPW Companies, phone number 801-446-1224. The person calling said we were being charged for a tooth whitening product that we ordered online. I explained that we did not order or receive a tooth whitening product or anything else from them - she insisted we had and there was nothing she could do about it - we had to pay for it.
We have no idea how they got the credit card number in the first place - but regardless - you tell me if you do not think this sounds hinky...
This report was posted on Ripoff Report on 11/29/2010 11:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/NPW-Companies/internet/NPW-Companies-New-Life-Academy-Visa-charges-apparantly-for-Tooth-Whitening-Product-we-neve-666343. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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