- Report: #994800
Report - Rebuttal - Arbitrate
Complaint Review: NRG Heating & Air Conditioning, Inc
NRG Heating & Air Conditioning, Inc21713 Sherman Way Internet United States of America
NRG Heating & Air Conditioning, Inc Flawed Installation of $9000.00 Lennox Central Heating & Air Conditioning Systen, Internet
*Author of original report: Issues Resolved
*Author of original report: NRG Heating & Air Conditioning Has Resolved All Issues
*REBUTTAL Owner of company: OFFER OF SETTLEMENT
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NRG Heating & Air Conditioning, Inc installed a Lennox Central Heating & Air Conditioning System for $9000.00 in my home. The Lennox High Efficiency Furnace has Major Condensation Issues. Based on my experience with NRG Heating & Air Conditioning.
The Lennox Furnace is a Lemon, combined with a Flawed Installation has caused the furnace to rust, both inside and out. Condensation issues resulted in water damages to my home. The plastic vent pipe for the furnace has become unglued due to the fact that the glue used was not heat resistant and not intended for that application, no primer was used, causing water to drip, damaging the ceiling etc.
A drain pan should have been installed under the furnace, but NRG decided to cut corners on the install. According to the Lennox Installation Manual a drip pan should have been installed which would have prevented the water damage. Repairs were made on February 2012 by NRG for the issues outlined, 9 months later condensation issues began again, more water leaks and more damages. I have spent $900.00 on repairs due to water damages. Now NRG wants to charge me $450.00 to make repairs which are the result of their incompetence and failing to follow the instructions that are specified in the Lennox installation manual..
This report was posted on Ripoff Report on 01/10/2013 05:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/NRG-Heating-Air-Conditioning-Inc/internet/NRG-Heating-Air-Conditioning-Inc-Flawed-Installation-of-900000-Lennox-Central-Heatin-994800. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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