On 7-5-07 my company recieved a phone call from NSBA, I agreed to pay one dollar ($1.00) to look over their material. The next thing I know, I find out that they pulled the $1.00 from my account on 7/5/2007 and then pulled another $149.95 out on 7/12/2007 and then another $359.40 on 7/30/2007.
At this time, I called and cancelled this account, and put a stop payment on my account (which cost me $25.00) to keep them from drafting any more money out of my account. I was told to send the packet back and that within 30 business days they would refund my money. I recieved a letter telling me that this account was cancelled on7/30/07 and that I would recieve my refund.
I followed up on 9/13/2007 with a phone call ( and had to be on hold for over an hour) only to have the operator tell me that it would be 30 business days and for me to do the math, she wasn't paid to do math....VERY RUDE!
I looked at the return reciept of when they signed for my package return, and counted it up. On Sept. 18, 2007 my check should be sent. well its now September 27, 2007 and I still have not recieved it...so I called again at 12:28 and held until 12:51 only to have them pick up the phone and hang up on me without saying a word....I immediatly called back and at 12:55 a lady named Tracy answered. before I could say anything she said "your check has not been sent yet but I can register a complaint for you" I asked her why they had taken so much out of my account in one month and she said that they take $359.40 out annually, and when I questioned why it had been $510.35 if the cost was $359.40 she sarcastically said "because they bill annually....you know once a year"....after a few more sarcastic remarks, she gave me a supervisors phone number to call and told me not to call her number again, call the supervisor. I immediatly called her supervisors number and got a voice mail telling me to leave my name, member number, and a phone number and they would call me back.....the catch was that her voice mailbox was full and I would have to call back later.....what a ripoff....when you run a business you don't have time to hold on the phone all day for a run-around the hillside. will I ever get my money back? or is the next step to file a lawsuit against NSBA?
H.t. beckhams tree surgery
Ashland City, Tennessee