• Report: #276376

Complaint Review: NSS MAGAZINE SUBSCRIPTION

  • Submitted: Fri, September 28, 2007
  • Updated: Sat, September 29, 2007

  • Reported By:Fremont California
NSS MAGAZINE SUBSCRIPTION
EAST BUILDING, SUITE 16, 225 HIGH RIDGE RD STAMFORD, Connecticut U.S.A.

NSS MAGAZINE SUBSCRIPTION Fradulant $54 charges on my credit card STAMFORD Connecticut

*Author of original report: More research on this company

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Today I checked my AMEX credit card and got the shock when I see a $54 charge by them. I searched online about the company and found so many reports at this web site from many people. They are legally ripping everybody off and I wish that some STAMFORD, CT resident can file a police report against them. I called AMEX and got this charge disputed. I also happen to get one number from one of the comlaint on this website and called them. Lady said that they are going to reverse it ...and it is there because I accepted some free time magazine offer sometime in one online survey..However I am sure that even if I might have filled the survey..this information that $54 will be charged after some magazines..must not have been there..I can not miss it...it might be hidden somewhere in small prints...or after few clicks..I think it was a delibrate attempt to net people and legally rip them off...they must have hidden that information (charging %54) deep somewhere where no normal human being reach...

THEY SHOULD BE SHUT DOWN FROM APPLYING DECEPTIVE BUSINESS TECHNIQUES.

Pk
Fremont, California
U.S.A.

This report was posted on Ripoff Report on 09/28/2007 12:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/NSS-MAGAZINE-SUBSCRIPTION/STAMFORD-Connecticut-06905-3000/NSS-MAGAZINE-SUBSCRIPTION-Fradulant-54-charges-on-my-credit-card-STAMFORD-Connecticut-276376. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

More research on this company

AUTHOR: Pk - (U.S.A.)

Hi,
I did more research on this company and here is what I found at local BBB site for NSS Magazine Subscription. Actualy comapny name is Synapse Group, Inc. at Telephone: (203) 595-8255 Customer Service is : (877) 335-8990 and they have tons of BBB complaint against them. How legally they are still running ?

at http://www.connecticut.bbb.org/commonreport.html?compid=41000185

BBB Reliability Report

BBB Serving Connecticut
94 South Turnpike Road
Wallingford, CT 06492
(203) 269-2700
www.connecticut.bbb.org
www.ctbbb.org


Synapse Group, Inc.
225 High Ridge Rd
Stamford, CT 06905-3000
Telephone: (203) 595-8255
Fax: (203) 391-0824
www.magazineoutlet.com
www.magcustomerservice.com
www.321mags.com

The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report
BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.

Original Business Start Date: March 1991
Principal: Mr. J. Watson
Customer Contact: Ms. Janine White - (203) 391-0768
TOB Classification: Magazine Sales
BBB Membership: This company is a member.

Additional DBA Names

NSS Magazine Subscription
Synapse Connect Inc
Synapse Center
CAP Systems
Magazine Service Center


BBB Membership Status

This company has been a member of this BBB since September 1997. This means it supports the BBB's services to the public and meets our membership standards.


Program Participation

This company has agreed to use special procedures including arbitration
BBB Definition:

arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp


, if necessary, to resolve disputes through their participation in the following programs: Membership Identification
BBB Definition:

Membership Identification - A BBB program that allows members to identify themselves as BBB members in off-line media when the member signs a formal commitment to resolve disputes, if necessary, through arbitration.

, BBBOnLine
BBB Definition:

BBBOnLine - A national BBB dispute resolution program offered to companies who transact business via the Internet and allows the company to display the BBBOnLine Reliability Seal. Refer to https://www.bbbonline.org/reliability/Rel_EN.asp for a fuller description of the program and eligibility requirements.


Nature Of Business

This company offers magazine subscriptions and gifts.

Customer Experience

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The BBB processed a total of 253 complaints about this company in the last 36 months, our standard reporting period.Of the total of 253 complaints closed in 36 months, 113 were closed in the last year.

Advertising Issues
BBB Definition:

Advertising Issues -
Complaints in this category generally include one or more of the following issues:

print or electronic media advertised claims or practices misrepresent the service or product offer

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

3 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB.
12 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Contract Issues
BBB Definition:

Contract Issues -
Complaints in this category generally include one or more of the following issues:

failure to honor contract or agreement
work performed without authorization
invalid contract


Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB.
3 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Billing or Collection Issues
BBB Definition:

Billing or Collection Issues -
Complaints in this category generally include one or more of the following issues:

billing errors
unauthorized charges
questionable collection practices

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

33 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.


the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer accepted.
78 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

5 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

2 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Unpursuable
BBB Definition:

Unpursuable - The company cannot be located or is out of business.

1 - Company cannot be located.

Sales Practice Issues
BBB Definition:

Sales Practice Issues -
Complaints in this category generally include one or more of the following issues:

alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service
high pressure sales practices
failure to disclose key conditions of the offer
verbal representations not consistent with written contractual terms or agreements

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

9 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.


the complaint issues. The consumer acknowledged acceptance to the BBB.
18 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Unpursuable
BBB Definition:

Unpursuable - The company cannot be located or is out of business.

1 - Company cannot be located.

Delivery Issues
BBB Definition:

Delivery Issues -
Complaints in this category generally include one or more of the following issues:

delayed delivery of ordered merchandise

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

12 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.


the complaint issues. The consumer acknowledged acceptance to the BBB.
2 - Company offered a partial (less than 100%) settlement which the consumer accepted.
14 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.


the complaint issues, but not within the BBB's timeframe.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - BBB determined that while the company addressed the complaint issues, the complainant was dissatisfied and the matter was outs
ide the BBB Rules of Arbitration
BBB Definition:

Arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp

Service Issues
BBB Definition:

Service Issues -
Complaints in this category generally include one or more of the following issues:

claims of alleged delay in completing service
failure to provide promised service
inferior quality of provided service
damaged merchandise as a result of delivery service

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

3 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.


the complaint issues. The consumer acknowledged acceptance to the BBB.
2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Customer Service Issues
BBB Definition:

Service Issues -
Complaints in this category generally include one or more of the following issues:

claims of alleged delay in completing service
failure to provide promised service
inferior quality of provided service
damaged merchandise as a result of delivery service

BBB Definition:

Customer Service Issues -
Complaints in this category generally include one or more of the following issues:

unsatisfactory customer service
including personnel's failure to provide assistance in a timely manner
failure to address or respond to customer dissatisfaction
unavailability for customer support
inappropriate behavior or attitude exhibited by company staff

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.


3 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.


the complaint issues. The consumer acknowledged acceptance to the BBB.
2 - Company offered a partial (less than 100%) settlement which the consumer accepted.
5 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Guarantee or Warranty Issues
BBB Definition:

Guarantee or Warranty Issues -
Complaints in this category generally include one or more of the following issues:

failure to honor the terms regarding guarantees or warranties


Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

2 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.


the complaint issues. The consumer acknowledged acceptance to the BBB.

Refund or Exchange Issues
BBB Definition:

Refund or Exchange Issues -
Complaints in this category generally include one or more of the following issues:

failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

12 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.


the complaint issues. The consumer acknowledged acceptance to the BBB.
15 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Issue Not Defined
Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

4 - Company resolved
BBB Definition:

resolved - The company resolved the complaint issues.


the complaint issues. The consumer acknowledged acceptance to the BBB.
4 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Additional DBA's, and Telephone Numbers

Additional DBA Names
magazineoutlet.com
Gift Services LLC
NewSub Services

Additional Phone Numbers
Tel: (800) 321-6247
Tel: (800) 944-0448
Tel: (800) 607-9869
Tel: (800) 773-3142
Tel: (888) 595-8255
Tel: (203) 391-0768
Tel: (203) 391-0612
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