- Report: #815272
Report - Rebuttal - Arbitrate
Complaint Review: NSS Magazine Inc.
NSS Magazine Inc.225 High Ridge Road Stamford, Connecticut United States of America
NSS Magazine - Magazine Outlet.com Unauthorized Charge on Bank Card Stamford, Connecticut
Called company and cancelled subscription offer listed onthe bill. Made myself perfectly clear that I did not want this magazine and that my son was underage and had no authority to accept it. Thought all was well, until yesterday I see a $24.00 charge on my bank statement for a full year subscription to this magazine.
Not only that, but because I had virtually $20.00 in that checking account, it caused my bank to charge me a $41.00 overdraft fee. So total transaction was $65.00! Tried calling the numbe listed on the entry and could not get a human. Called the number on the Skateboarder magazine and was told because it was a phone order they could not help me and gave me another number.
Called that number and couldn't get a human. Went online to find the company and got another number. Couldn't get a human. The automated phone system is set up so that you only have a few options.
I finally tried presing 0 continuously every time the automated person spoke. After pressing 0 about 5 times I was transferred to ------ A HUMAN! They don't tell you that on the automated phone system.
So BE PERSISTENT and PRESS 0. You'll get a human and make sure they resolve your issue and don't pass you along. Insist on speaking with a supervisore and THEIR supervisor if neccessary. I finally resolved my issue and received both the subscription price and my overdraft fee returned to me.
This report was posted on Ripoff Report on 12/29/2011 08:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/NSS-Magazine-Inc/Stamford-Connecticut-06901/NSS-Magazine-Magazine-Outletcom-Unauthorized-Charge-on-Bank-Card-Stamford-Connecticut-815272. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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