- Report: #19573
Report - Rebuttal - Arbitrate
Complaint Review: NSS Magazines; Synapse Group
NSS Magazines; Synapse GroupP. O. Box 670, Newburgh, NY 12551 Newburgh, New York U.S.A.
NSS Magazines & Synapse Group. Unauthorized Charges to Debit Card - BEWARE Possible Resolution. Newburgh, NY
*Consumer Comment: NSS Magaizine subscription is a rip off
I called the organization at: the number my bank gave me 1-800-920-3667 and cancelled the magazines on the automated system. Later, wanting to check on the validity of the cancellation, I called another number 1-800-205-9198. I received the automated message. However, after dialing 0 several times, it finally turned me over to an operator (after warning me there "might be a long wait". The "long wait" turned out to be about 4 seconds.
I spoke to two separate women there who were friendly and did *not* try to sell me other magazines. Their names were Sharon Anderson and Lena Rhodes. After talking with them to be sure that the orders had been cancelled, I was assured that my debit card would be credited within 1-2 months. I was pleasantly surprised to see the credits this morning - 2 days later.
Unfortunately, these 3 unauthorized charges caused my account to be overdrawn. My bank refuses to reverse the charges, so I called the 2nd number again to ask about reimbursement. I spoke with a young woman named Keesha who took the information, including the amounts of the overdraft fees, and said I would either be reimbursed within 1-5 business days or that a customer service person would call if there were any questions re: amounts, etc. I'm not holding my breath on getting this money back, however.
I'll update when and if I receive reimbursement of the overdraft fees.
This report was posted on Ripoff Report on 04/25/2002 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/NSS-Magazines-Synapse-Group/Newburgh-New-York-12551/NSS-Magazines-Synapse-Group-Unauthorized-Charges-to-Debit-Card-BEWARE-Possible-Resolu-19573. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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