• Report: #19573

Complaint Review: NSS Magazines; Synapse Group

  • Submitted: Thu, April 25, 2002
  • Updated: Tue, April 30, 2002

  • Reported By:Memphis tn
NSS Magazines; Synapse Group
P. O. Box 670, Newburgh, NY 12551 Newburgh, New York U.S.A.
  • Phone: 203-595-8255
  • Web:
  • Category: Internet

NSS Magazines & Synapse Group. Unauthorized Charges to Debit Card - BEWARE Possible Resolution. Newburgh, NY

*Consumer Comment: NSS Magaizine subscription is a rip off

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This organization made charges for 3 magazines to my debit account. Not only have I not received these magazines, I have not received the now famous "cards in the mail" for me to cancel them. Obviously, having not received the magazines, I wasn't aware I needed to cancel a subscription which I had not placed.

I called the organization at: the number my bank gave me 1-800-920-3667 and cancelled the magazines on the automated system. Later, wanting to check on the validity of the cancellation, I called another number 1-800-205-9198. I received the automated message. However, after dialing 0 several times, it finally turned me over to an operator (after warning me there "might be a long wait". The "long wait" turned out to be about 4 seconds.

I spoke to two separate women there who were friendly and did *not* try to sell me other magazines. Their names were Sharon Anderson and Lena Rhodes. After talking with them to be sure that the orders had been cancelled, I was assured that my debit card would be credited within 1-2 months. I was pleasantly surprised to see the credits this morning - 2 days later.

Unfortunately, these 3 unauthorized charges caused my account to be overdrawn. My bank refuses to reverse the charges, so I called the 2nd number again to ask about reimbursement. I spoke with a young woman named Keesha who took the information, including the amounts of the overdraft fees, and said I would either be reimbursed within 1-5 business days or that a customer service person would call if there were any questions re: amounts, etc. I'm not holding my breath on getting this money back, however.

I'll update when and if I receive reimbursement of the overdraft fees.

Cheryl
Memphis, Tennessee

This report was posted on Ripoff Report on 04/25/2002 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/NSS-Magazines-Synapse-Group/Newburgh-New-York-12551/NSS-Magazines-Synapse-Group-Unauthorized-Charges-to-Debit-Card-BEWARE-Possible-Resolu-19573. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

NSS Magaizine subscription is a rip off

AUTHOR: kurt - ()

I never ordered Maxim magazine, yet somehow I recieved it for 3 months before being billed by this shady company. I never gave them my information, let alone my credit card #. something definitly not right here....
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